Good day, This is to inform all parties that the unit is scheduled to be repaired with a part needed as of 7/20/ The attached shows that a window unit was offered to the resident of the apartment and was declined If you are requesting to have a window unit currently we would be more than happy to try and locate one As for any combativeness in this or any other situation, it is unfortunate that you are without AC but at no time was this discussed in a meeting environment with the property manager so we are unaware of a combative situationWith all respect, it is clear the AC is out, the unit will be repaired tomorrow should you continue to have issues with your AC or other items in your apartment a work order will need to be written as the lease contact requiresKindest regards, [redacted]
Complaint: ***
I am rejecting this response because: I did not lie on my application, and when I spoke with the leasing agent, ***; she ONLY stated to me that if it did not pass they would ONLY keep the application fee, that was the only reason for me making two money orders; I had someone with me when this was statedFurthermore, I have never been served with any type of an Eviction or never have been to court too one either! If, I had known that, I would have NEVER applied to just loose my money.
Regards,
*** ***
Good morning,It is unfortunate that the AC is not working, but we have had no notification of this till now. Residents are required to put a work order in writing during business hours. Without a work order we would not know that there is an issue in an apartment.
A work order has been written up and a tech will look at this today. In regards to used parts, we replace old parts only with new ones as it would be non conducive to work on an AC, replace an older unit with used parts, this would only bandage the problem and not correctly resolve the issue. We will keep you informed as to the outcome but again as per your lease contract require notification in writing to the office during business hours of any issues needing to be addressed in your home. Should you have any addition concerns we encourage you to contact our office please feel free to stop by the office and fill out our service request to have work addressed in your home.Kindest regards,*** ***Woodhill Apartments Property Manager *** *** ***
*** *** *** ***
Good day, This is to inform all parties that the unit is scheduled to be repaired with a part needed as of 7/20/16. The attached shows that a window unit was offered to the resident of the apartment and was declined. If you are requesting to have a window unit currently we would be
more than happy to try and locate one. As for any combativeness in this or any other situation, it is unfortunate that you are without AC but at no time was this discussed in a meeting environment with the property manager so we are unaware of a combative situation. With all respect, it is clear the AC is out, the unit will be repaired tomorrow should you continue to have issues with your AC or other items in your apartment a work order will need to be written as the lease contact requires. Kindest regards,*** ***
To whom it may concern, Please see the attached copies of the two checks that had been presented for payment as the issued and the first check payment was dated for the 5th and the rent would have been considered late. She was advised that the payment needed to be by money order and if it
was paid on the 5th it would still be late and as per the lease contract and an additional $would be charged to her account for a late payment. We are unfortunately unable to remove the late fee as this would be a fair housing issue that would have to be applied to all. Should you have any additional concerns or questions please feel free to contact me. Kindest regards, *** ***
Complaint: ***
I am rejecting this response because, although management had my A/C unit repaired just prior to noon on 06/29/2015, management continued to present as argumentative and unapologetic when I presented in person to the leasing office on 06/29/Apparently, the repairs were made while I was waiting to meet with manager *** on that dateI requested to meet with ***--again in an attempt to find a peaceful solution to the issues. I again explained to her that my spouse has health issues, which could potentially have compromised his health with the temperate exceeding degrees, but pointed out to her that I was not even given an opportunity to explain this to her when she and I spoke on the night of 06/26/Instead, she maintained that she screens "all the calls intentionally [for emergency maintenance services]" and did not consider a broken A/C unit a maintenance emergencyShe repeatedly interrupted when I began to explain my situation to her, and when I pointed this out to her she evidenced defensive behavior, blaming me for having "interrupted." Having attempted to peacefully resolve the situation with her in person, I soon came to the understanding that the conversation would accomplish nothingShe offered no apology whatsoever for having left me and my spouse in indoor temperatures exceeding degrees for four consecutive days and again did not provide me opportunity to explain the situation or attempt to make any sort of concessions--despite my having advised her that we had to finally leave the unit over the weekend due to extreme heat. After leaving her office I spoke with a gentleman, who resides just below me in our building, who advised me that his A/C unit had been broken for approximately one month and that his father resides there and suffers from health issues, which could be compromisedHe seemed unaware of recourse available to him and was surprised when I advised him that he could file a formal complaint with the state attorney general's officeThis is simply no way to run a business or to provide quality customer service. As a resident, who pays each month on time and has never caused any type of difficulty for the property, I do not feel that this behavior is professional or courteous--and certainly no way to get residents to renew their leasesBecause of property manager ***'s continued lack of remorse or willingness to assume responsibility for the occurrence I expect a refund of my June rent and a formal, written apology from the property management companyI, like others I have met in the community, are neither pleased nor satisfied with this type of negligent behavior
Regards,
*** *** ** ***
Good morning,This is to provide insight as to our community and the reason for not servicing an AC after dark. We are 532 apartment homes and our AC units are on the roofs, they require a foot latter and need to be secured to the building. We do not allow our
service techs to go out after dark for this reason and in most cases require two people in case of an accident. This is explained to each of our afterhours calls and encourage the resident to follow up with the afterhours call on Monday's. Woodhill Apartments strives to offer each resident the same service and as this person was irate and upset it was explained the procedure and assured the resident of the importance but that we would not be able to send out a tech at that moment. Mr*** was agitated and that is to be expected, but under the circumstance safety is an issue for all. It is a great liability to have one tech place the latter in the dark on the roof, climb up alone and work without lighting the AC unit and parts. Mr*** was explaining that as per the Automated Answering Service stating that AC's were an emergency, it was reiterated to him the reason it is not and apologized for the incorrect information. I also advised him that I could provide him a copy of his lease showing that it was in most cases considered an emergency. As of 6/27/the work order was written up from the afterhours call and the Lead Maintenance Tech was notified. On Saturday 6/26/two addition techs were also notified that they would need to look at the issue and attempt to resolve
Complaint: ***
I am rejecting this response because this is wholly incorrectAlthough I do not know whether an order was in fact written for the repair, I do know that no one visited or attempted to repair the A/C unit up to now (it is now June 29)Further, I did not become "irate" during my telephone conversation with her and do not know what basis she would have for making such a claimHad I become so, I would not have felt comfortable in making a complaint to her corporate office regarding the situationI do feel both sickened and frustrated by the manner, in which she talked to me during our conversation, repeatedly interrupting me when I was trying to explain my spouse's asthma-related issues and telling me various reasons why "they can't get out there until Monday [June 29]." This is simply not professional service, nor is it quality. The issue the property manager claims she explained to me--that the A/C units are "on the roof"--is news to meThis had not been explained to me at all during my call with her, and she did explain that she would have maintenance staff on the grounds making general property repairs on 06/27/2015--"but they won't be able to get out there until Monday, and you have people in front of you on Monday." The property manager simply chose not to make this issue--clearly listed on the property's after-hours voicemail menu as an "emergency" maintenance issue--a priorityBecause of her negligence and unprofessional demeanor my spouse experienced difficulties, which we ultimately had to cope with by spending the night elsewhere over the weekend because of the oppressive heat, which exceeded degrees during the weekendTexas state law requires apartment communities to make emergency maintenance repairs to A/C units when they pose a health and safety issue, and rather than attend to this issue professionally, Selena chose to become verbally combative, defensive, and to neglect my spouse's health for consecutive days.
Regards,
*** ***
Good afternoon, I apologize for the response provided by any of the office staff. The unfortunate issue is that the current vendors and contractors have entered into a contract in which the scheduled itinerary does not have this scheduled until later
next year. We are currently obtaining additional bids to have some of the repairs completed prior to the major repairs but once again this is also the time of the season in which the weather may not permit the work to be completed as well. I do understand you have been a valued resident with us and this is not going unnoticed, but if you would be patient as this is on the next major scope of work to be done very soon. I trust this will assist you in the information you were looking to obtain and should you have any further questions please feel free to set an appointment up with me from 8:to 5:Monday through Friday. Kindest regards*** *** *** ***
Good afternoon,At this time 512-AC is repaired. I had two techs review it as stated on Friday 6/26/15. The unfortunate part of not having our AC units on the ground is the ability to work on them even over a weekend and to work on them alone. This was explained but if it was not clear in our conversation, I apologize. At this point the matter at hand is resolved, the AC is cooling, the work was performed as stated and the information on the answering service has been changed.Kindest regards,
Good Morning, On behalf of the Woodhill Apartments, I like to apologize for any confusion there has beenAs we stat on the applications, we explain it to our prospects the information they put is the truth, as there will be a background check, a credit check, rental history check as wellWe
do let them the money can be non refundableWe do explain to them if they have any broken leases or evictionWe let them know that we take only one broken lease and has to be a year old, we do not except any eviction, so we do ask them to be sure of any rental history they had in the past is not a evictionIf it comes back a eviction and they stated it was a broken lease the money is not refundableIf you have any questions please let me know. Thank You,
Good afternoon,Thank you for your concern with this apartment service request. With the heat of summer in full bloom we have a numerous amount of AC calls at this time and are taking them in the order that they are received. We have offered the resident a window
unit during the time in which the AC was not working and it was declined. I will inquire as to if we have a window unit to place in the mean time but do plan to have the condensing unit replaced by the close of business on 7/16/15. With time permitting we will attempt to have the unit installed today.Thank you for your patience and understanding as all of our AC units are on the roof which requires the hoisting of a new unit to the roof, and the removal and install of the new one.Should you have any further questions please feel free to contact me at ***.Kindest Regards,*** ***
Good day, This is to inform all parties that the unit is scheduled to be repaired with a part needed as of 7/20/ The attached shows that a window unit was offered to the resident of the apartment and was declined If you are requesting to have a window unit currently we would be more than happy to try and locate one As for any combativeness in this or any other situation, it is unfortunate that you are without AC but at no time was this discussed in a meeting environment with the property manager so we are unaware of a combative situationWith all respect, it is clear the AC is out, the unit will be repaired tomorrow should you continue to have issues with your AC or other items in your apartment a work order will need to be written as the lease contact requiresKindest regards, [redacted]
Complaint: ***
I am rejecting this response because: I did not lie on my application, and when I spoke with the leasing agent, ***; she ONLY stated to me that if it did not pass they would ONLY keep the application fee, that was the only reason for me making two money orders; I had someone with me when this was statedFurthermore, I have never been served with any type of an Eviction or never have been to court too one either! If, I had known that, I would have NEVER applied to just loose my money.
Regards,
*** ***
Good morning,It is unfortunate that the AC is not working, but we have had no notification of this till now. Residents are required to put a work order in writing during business hours. Without a work order we would not know that there is an issue in an apartment.
A work order has been written up and a tech will look at this today. In regards to used parts, we replace old parts only with new ones as it would be non conducive to work on an AC, replace an older unit with used parts, this would only bandage the problem and not correctly resolve the issue. We will keep you informed as to the outcome but again as per your lease contract require notification in writing to the office during business hours of any issues needing to be addressed in your home. Should you have any addition concerns we encourage you to contact our office please feel free to stop by the office and fill out our service request to have work addressed in your home.Kindest regards,*** ***Woodhill Apartments Property Manager *** *** ***
*** *** *** ***
Good day, This is to inform all parties that the unit is scheduled to be repaired with a part needed as of 7/20/16. The attached shows that a window unit was offered to the resident of the apartment and was declined. If you are requesting to have a window unit currently we would be
more than happy to try and locate one. As for any combativeness in this or any other situation, it is unfortunate that you are without AC but at no time was this discussed in a meeting environment with the property manager so we are unaware of a combative situation. With all respect, it is clear the AC is out, the unit will be repaired tomorrow should you continue to have issues with your AC or other items in your apartment a work order will need to be written as the lease contact requires. Kindest regards,*** ***
To whom it may concern, Please see the attached copies of the two checks that had been presented for payment as the issued and the first check payment was dated for the 5th and the rent would have been considered late. She was advised that the payment needed to be by money order and if it
was paid on the 5th it would still be late and as per the lease contract and an additional $would be charged to her account for a late payment. We are unfortunately unable to remove the late fee as this would be a fair housing issue that would have to be applied to all. Should you have any additional concerns or questions please feel free to contact me. Kindest regards, *** ***
Complaint: ***
I am rejecting this response because, although management had my A/C unit repaired just prior to noon on 06/29/2015, management continued to present as argumentative and unapologetic when I presented in person to the leasing office on 06/29/Apparently, the repairs were made while I was waiting to meet with manager *** on that dateI requested to meet with ***--again in an attempt to find a peaceful solution to the issues. I again explained to her that my spouse has health issues, which could potentially have compromised his health with the temperate exceeding degrees, but pointed out to her that I was not even given an opportunity to explain this to her when she and I spoke on the night of 06/26/Instead, she maintained that she screens "all the calls intentionally [for emergency maintenance services]" and did not consider a broken A/C unit a maintenance emergencyShe repeatedly interrupted when I began to explain my situation to her, and when I pointed this out to her she evidenced defensive behavior, blaming me for having "interrupted." Having attempted to peacefully resolve the situation with her in person, I soon came to the understanding that the conversation would accomplish nothingShe offered no apology whatsoever for having left me and my spouse in indoor temperatures exceeding degrees for four consecutive days and again did not provide me opportunity to explain the situation or attempt to make any sort of concessions--despite my having advised her that we had to finally leave the unit over the weekend due to extreme heat. After leaving her office I spoke with a gentleman, who resides just below me in our building, who advised me that his A/C unit had been broken for approximately one month and that his father resides there and suffers from health issues, which could be compromisedHe seemed unaware of recourse available to him and was surprised when I advised him that he could file a formal complaint with the state attorney general's officeThis is simply no way to run a business or to provide quality customer service. As a resident, who pays each month on time and has never caused any type of difficulty for the property, I do not feel that this behavior is professional or courteous--and certainly no way to get residents to renew their leasesBecause of property manager ***'s continued lack of remorse or willingness to assume responsibility for the occurrence I expect a refund of my June rent and a formal, written apology from the property management companyI, like others I have met in the community, are neither pleased nor satisfied with this type of negligent behavior
Regards,
*** *** ** ***
Good morning,This is to provide insight as to our community and the reason for not servicing an AC after dark. We are 532 apartment homes and our AC units are on the roofs, they require a foot latter and need to be secured to the building. We do not allow our
service techs to go out after dark for this reason and in most cases require two people in case of an accident. This is explained to each of our afterhours calls and encourage the resident to follow up with the afterhours call on Monday's. Woodhill Apartments strives to offer each resident the same service and as this person was irate and upset it was explained the procedure and assured the resident of the importance but that we would not be able to send out a tech at that moment. Mr*** was agitated and that is to be expected, but under the circumstance safety is an issue for all. It is a great liability to have one tech place the latter in the dark on the roof, climb up alone and work without lighting the AC unit and parts. Mr*** was explaining that as per the Automated Answering Service stating that AC's were an emergency, it was reiterated to him the reason it is not and apologized for the incorrect information. I also advised him that I could provide him a copy of his lease showing that it was in most cases considered an emergency. As of 6/27/the work order was written up from the afterhours call and the Lead Maintenance Tech was notified. On Saturday 6/26/two addition techs were also notified that they would need to look at the issue and attempt to resolve
Complaint: ***
I am rejecting this response because this is wholly incorrectAlthough I do not know whether an order was in fact written for the repair, I do know that no one visited or attempted to repair the A/C unit up to now (it is now June 29)Further, I did not become "irate" during my telephone conversation with her and do not know what basis she would have for making such a claimHad I become so, I would not have felt comfortable in making a complaint to her corporate office regarding the situationI do feel both sickened and frustrated by the manner, in which she talked to me during our conversation, repeatedly interrupting me when I was trying to explain my spouse's asthma-related issues and telling me various reasons why "they can't get out there until Monday [June 29]." This is simply not professional service, nor is it quality. The issue the property manager claims she explained to me--that the A/C units are "on the roof"--is news to meThis had not been explained to me at all during my call with her, and she did explain that she would have maintenance staff on the grounds making general property repairs on 06/27/2015--"but they won't be able to get out there until Monday, and you have people in front of you on Monday." The property manager simply chose not to make this issue--clearly listed on the property's after-hours voicemail menu as an "emergency" maintenance issue--a priorityBecause of her negligence and unprofessional demeanor my spouse experienced difficulties, which we ultimately had to cope with by spending the night elsewhere over the weekend because of the oppressive heat, which exceeded degrees during the weekendTexas state law requires apartment communities to make emergency maintenance repairs to A/C units when they pose a health and safety issue, and rather than attend to this issue professionally, Selena chose to become verbally combative, defensive, and to neglect my spouse's health for consecutive days.
Regards,
*** ***
Good afternoon, I apologize for the response provided by any of the office staff. The unfortunate issue is that the current vendors and contractors have entered into a contract in which the scheduled itinerary does not have this scheduled until later
next year. We are currently obtaining additional bids to have some of the repairs completed prior to the major repairs but once again this is also the time of the season in which the weather may not permit the work to be completed as well. I do understand you have been a valued resident with us and this is not going unnoticed, but if you would be patient as this is on the next major scope of work to be done very soon. I trust this will assist you in the information you were looking to obtain and should you have any further questions please feel free to set an appointment up with me from 8:to 5:Monday through Friday. Kindest regards*** *** *** ***
Good afternoon,At this time 512-AC is repaired. I had two techs review it as stated on Friday 6/26/15. The unfortunate part of not having our AC units on the ground is the ability to work on them even over a weekend and to work on them alone. This was explained but if it was not clear in our conversation, I apologize. At this point the matter at hand is resolved, the AC is cooling, the work was performed as stated and the information on the answering service has been changed.Kindest regards,
Good Morning, On behalf of the Woodhill Apartments, I like to apologize for any confusion there has beenAs we stat on the applications, we explain it to our prospects the information they put is the truth, as there will be a background check, a credit check, rental history check as wellWe
do let them the money can be non refundableWe do explain to them if they have any broken leases or evictionWe let them know that we take only one broken lease and has to be a year old, we do not except any eviction, so we do ask them to be sure of any rental history they had in the past is not a evictionIf it comes back a eviction and they stated it was a broken lease the money is not refundableIf you have any questions please let me know. Thank You,
Good afternoon,Thank you for your concern with this apartment service request. With the heat of summer in full bloom we have a numerous amount of AC calls at this time and are taking them in the order that they are received. We have offered the resident a window
unit during the time in which the AC was not working and it was declined. I will inquire as to if we have a window unit to place in the mean time but do plan to have the condensing unit replaced by the close of business on 7/16/15. With time permitting we will attempt to have the unit installed today.Thank you for your patience and understanding as all of our AC units are on the roof which requires the hoisting of a new unit to the roof, and the removal and install of the new one.Should you have any further questions please feel free to contact me at ***.Kindest Regards,*** ***