Good morning,This is to provide insight as to our community and the reason for not servicing an AC after dark We are apartment homes and our AC units are on the roofs, they require a foot latter and need to be secured to the building We do not allow our service techs to go out after dark for this reason and in most cases require two people in case of an accident This is explained to each of our afterhours calls and encourage the resident to follow up with the afterhours call on Monday's Woodhill Apartments strives to offer each resident the same service and as this person was irate and upset it was explained the procedure and assured the resident of the importance but that we would not be able to send out a tech at that moment Mr [redacted] was agitated and that is to be expected, but under the circumstance safety is an issue for all It is a great liability to have one tech place the latter in the dark on the roof, climb up alone and work without lighting the AC unit and parts Mr*** was explaining that as per the Automated Answering Service stating that AC's were an emergency, it was reiterated to him the reason it is not and apologized for the incorrect information I also advised him that I could provide him a copy of his lease showing that it was in most cases considered an emergency As of 6/27/the work order was written up from the afterhours call and the Lead Maintenance Tech was notified On Saturday 6/26/two addition techs were also notified that they would need to look at the issue and attempt to resolve
Complaint: [redacted] I am rejecting this response because, although management had my A/C unit repaired just prior to noon on 06/29/2015, management continued to present as argumentative and unapologetic when I presented in person to the leasing office on 06/29/Apparently, the repairs were made while I was waiting to meet with manager [redacted] on that dateI requested to meet with [redacted] --again in an attempt to find a peaceful solution to the issuesI again explained to her that my spouse has health issues, which could potentially have compromised his health with the temperate exceeding degrees, but pointed out to her that I was not even given an opportunity to explain this to her when she and I spoke on the night of 06/26/Instead, she maintained that she screens "all the calls intentionally [for emergency maintenance services]" and did not consider a broken A/C unit a maintenance emergencyShe repeatedly interrupted when I began to explain my situation to her, and when I pointed this out to her she evidenced defensive behavior, blaming me for having "interrupted." Having attempted to peacefully resolve the situation with her in person, I soon came to the understanding that the conversation would accomplish nothingShe offered no apology whatsoever for having left me and my spouse in indoor temperatures exceeding degrees for four consecutive days and again did not provide me opportunity to explain the situation or attempt to make any sort of concessions--despite my having advised her that we had to finally leave the unit over the weekend due to extreme heatAfter leaving her office I spoke with a gentleman, who resides just below me in our building, who advised me that his A/C unit had been broken for approximately one month and that his father resides there and suffers from health issues, which could be compromisedHe seemed unaware of recourse available to him and was surprised when I advised him that he could file a formal complaint with the state attorney general's officeThis is simply no way to run a business or to provide quality customer serviceAs a resident, who pays each month on time and has never caused any type of difficulty for the property, I do not feel that this behavior is professional or courteous--and certainly no way to get residents to renew their leasesBecause of property manager [redacted] 's continued lack of remorse or willingness to assume responsibility for the occurrence I expect a refund of my June rent and a formal, written apology from the property management companyI, like others I have met in the community, are neither pleased nor satisfied with this type of negligent behavior Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I did not lie on my application, and when I spoke with the leasing agent, ***; she ONLY stated to me that if it did not pass they would ONLY keep the application fee, that was the only reason for me making two money orders; I had someone with me when this was statedFurthermore, I have never been served with any type of an Eviction or never have been to court too one either! If, I had known that, I would have NEVER applied to just loose my money Regards, [redacted]
Good morning,This is to provide insight as to our community and the reason for not servicing an AC after dark We are apartment homes and our AC units are on the roofs, they require a foot latter and need to be secured to the building We do not allow our service techs to go out after dark for this reason and in most cases require two people in case of an accident This is explained to each of our afterhours calls and encourage the resident to follow up with the afterhours call on Monday's Woodhill Apartments strives to offer each resident the same service and as this person was irate and upset it was explained the procedure and assured the resident of the importance but that we would not be able to send out a tech at that moment Mr [redacted] was agitated and that is to be expected, but under the circumstance safety is an issue for all It is a great liability to have one tech place the latter in the dark on the roof, climb up alone and work without lighting the AC unit and parts Mr*** was explaining that as per the Automated Answering Service stating that AC's were an emergency, it was reiterated to him the reason it is not and apologized for the incorrect information I also advised him that I could provide him a copy of his lease showing that it was in most cases considered an emergency As of 6/27/the work order was written up from the afterhours call and the Lead Maintenance Tech was notified On Saturday 6/26/two addition techs were also notified that they would need to look at the issue and attempt to resolve
Complaint: [redacted] I am rejecting this response because, although management had my A/C unit repaired just prior to noon on 06/29/2015, management continued to present as argumentative and unapologetic when I presented in person to the leasing office on 06/29/Apparently, the repairs were made while I was waiting to meet with manager [redacted] on that dateI requested to meet with [redacted] --again in an attempt to find a peaceful solution to the issuesI again explained to her that my spouse has health issues, which could potentially have compromised his health with the temperate exceeding degrees, but pointed out to her that I was not even given an opportunity to explain this to her when she and I spoke on the night of 06/26/Instead, she maintained that she screens "all the calls intentionally [for emergency maintenance services]" and did not consider a broken A/C unit a maintenance emergencyShe repeatedly interrupted when I began to explain my situation to her, and when I pointed this out to her she evidenced defensive behavior, blaming me for having "interrupted." Having attempted to peacefully resolve the situation with her in person, I soon came to the understanding that the conversation would accomplish nothingShe offered no apology whatsoever for having left me and my spouse in indoor temperatures exceeding degrees for four consecutive days and again did not provide me opportunity to explain the situation or attempt to make any sort of concessions--despite my having advised her that we had to finally leave the unit over the weekend due to extreme heatAfter leaving her office I spoke with a gentleman, who resides just below me in our building, who advised me that his A/C unit had been broken for approximately one month and that his father resides there and suffers from health issues, which could be compromisedHe seemed unaware of recourse available to him and was surprised when I advised him that he could file a formal complaint with the state attorney general's officeThis is simply no way to run a business or to provide quality customer serviceAs a resident, who pays each month on time and has never caused any type of difficulty for the property, I do not feel that this behavior is professional or courteous--and certainly no way to get residents to renew their leasesBecause of property manager [redacted] 's continued lack of remorse or willingness to assume responsibility for the occurrence I expect a refund of my June rent and a formal, written apology from the property management companyI, like others I have met in the community, are neither pleased nor satisfied with this type of negligent behavior Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I did not lie on my application, and when I spoke with the leasing agent, ***; she ONLY stated to me that if it did not pass they would ONLY keep the application fee, that was the only reason for me making two money orders; I had someone with me when this was statedFurthermore, I have never been served with any type of an Eviction or never have been to court too one either! If, I had known that, I would have NEVER applied to just loose my money Regards, [redacted]