The Oaks At Powers Ferry

This letter is in response to our letter of August 24, 2015, wherein [redacted] flied a complaint for an incident that allegedly occurred on August 21, Mr [redacted] ordered a *Windsor tie” and “vest through our business, The Tux ShopOur vest from our distributor, [redacted] , comes in one standard lengthThey do not carry a “short vest.” Further, the formal wear was delivered on the Tuesday prior to the eventWe called him the next day, Wednesday, and he appeared to pick up his orderHis invoice did not show either a bow tie or a short vestHe complained about the item after event when be returned the items the following MondayHad he inspected the items and advised us of his complaint, we would have been glad to overnight anything he would have desiredInstead, he chose to complain after he worn the items and then demanded a reflund, to which he is not entitledAlison’s Bridal and The Tux Shop have been in business since Octoberand we have had an excellent record with our customers over the last yearsWe strongly dispute his claims and do not believe be is entitled to any refund based upon the above set of factsSincerely, Alison *C [redacted] Owner

This letter is in response to our letter of August 24, 2015, wherein [redacted] flied a complaint for an incident that allegedly occurred on August 21, 2015. Mr. [redacted] ordered a *Windsor tie” and “vest through our business, The Tux Shop. Our vest from our distributor, [redacted], comes in...

one standard length. They do not carry a “short vest.” Further, the formal wear was delivered on the Tuesday prior to the event. We called him the next day, Wednesday, and he appeared to pick up his order. His invoice did not show either a bow tie or a short vest. He complained about the item after event when be returned the items the following Monday. Had he inspected the items and advised us of his complaint, we would have been glad to overnight anything he would have desired. Instead, he chose to complain after he worn the items and then demanded a reflund, to which he is not entitled. Alison’s Bridal and The Tux Shop have been in business since October2001 and we have had an excellent record with our customers over the last 14 years. We strongly dispute his claims and do not believe be is entitled to any refund based upon the above set of facts. Sincerely, Alison *. C[redacted] Owner