To the Revdex.com, Re: Patient Complaint regarding Hearing Aids Thank you for informing us of the complaint and giving us an opportunity to explain and hopefully resolve the situationIn order to help clear up this issue we will provide details concerning our operational
procedures and then the issue in question Office Procedure - When Patients purchase Hearing Aids, they are encouraged to call ahead in order to schedule appointments with our Hearing Care Practitioners with regards Hearing Evaluations or any adjustments to their hearing instrumentsHearing Care Practitioners typically work out of or different offices and thus are not always in a set office location each dayWhen they are in an given office it is due to appointments that are scheduledPatients do not however need to set an appointment to see our Patient Care Coordinators who are in each office and are trained in Hearing Aid inspections and professional cleaning proceduresMany problems can be remedied with a cleaning or an inspection may reveal a simple solutionIf a Patient Care Coordinator notes a issue that needs the attention of the Hearing Care Practitioner, they will immediately schedule the Patient for the earliest Service opening they have available in their Schedule Books Regarding the complaint filed with the Revdex.com - Our records for Patient-X indicate she purchased Hearing Aids with wireless capabilities on Thursday July 7th, Some wireless Hearing Aids can be “paired” or “synced” with certain types & brands of Smartphones so that a phone call can be streamed through the hearing instrumentsOn Monday, October 24th 2016, Patient-X had a scheduled appointment with the Hearing Care PractitionerAn adjustment to her aids was performedRecords state that there is no indication that there were any problems with the Hearing Instruments before she left the officeOn Monday, December 12th 2016, Patient-X contacted the office by phone indicating that there seemed to be a issue with the wireless Hearing Aids syncing with her smartphoneShe stated that there seemed to be some issues with additional noises taking place during a phone call making it difficult to carry on a conversation on the phoneThe Patient Care Coordinator told her she could schedule an appointment with the Hearing Care Practitioner for Friday, December 16th as that was the earliest appointment slot availableIn the meantime since the Hearing Care Practitioner was booked with appointments for the whole day, the Patient Care Coordinator stated that Patient-X could come into the office that day (Dec.12th) and the Patient Care Coordinator could go ahead and take a look at the Hearing Instruments and Phone and see if she could ascertain the issue to perhaps remedy or identify the problemPatient-X indicated this was ok According to our records, one hour later Patient-X called the office back very upsetStating she had paid too much money not to get use out of themAgain our Patient Care Coordinator encouraged Patient-X to come into the office that afternoon so that an inspection could be done to the Aids & phoneWhen Patient-X arrived at the office, the Patient Care Coordinator did clean the Hearing Aids so as to make sure there was no moisture or wax issues affecting the operational function of the devicesA sound-check was performed on the hearing instrumentsThe hearing instruments appeared to be operating within perimetersAfter re-syncing the Hearing instruments and the phone, our Patient Care Coordinator had Patient-X put her hearing aids on and try to carry on a phone conversation with the Patient Care CoordinatorPatient-X indicated that there seemed to be a issue with the sound quality of her own voiceThe Patient Care Coordinator did briefly interrupt the Hearing Care Practitioner to get a suggestion as to the problemThe Hearing Care Practitioner provided a suggestion however the suggestion did not resolve the issuePatient-X expressed interest in seeing the Hearing Care Practitioner that same day, unfortunately however there were no openings to accommodate such a requestThe Patient Care Coordinator stated the next available appointment opening was Friday, December 16th at 9:15amIt is at this point that Patient-X threatened to contact the Revdex.comOur Patient Care Coordinator went ahead and restated that the Hearing Care Practitioner was completely booked on that day, Monday as well as Tuesday-Thursday and scheduled Patient-X for Friday, December 16th at 9:15amThe Holiday season is a very busy time for our offices and at times it has taken weeks just to get into our offices to see the PractitionerIt was rather fortunate for Patient-X to have a opening that soonPatient-X stated before leaving, that the office would get a call from the Revdex.com before Friday We understand at times it can be frustrating if the Hearing Instruments or any accessories are not working properlyWe endeavor to resolve all issues patients are experiencing as quickly as we reasonably can with the schedule of a given weekWe certainly want Patient-X satisfied and confident in her purchaseWhich is why despite the threats toward our office staff due to understandable frustration, we still maintained the appointmentOur records indicate that on Thursday, December 15th 2016, our Patient Care Coordinator did contact the residence of Patient-X to remind her of her Friday appointmentA message was leftOn Friday, December 16th 2016, Patient-X did not show up at our offices for her scheduled 9:15am appointmentOn Monday, December 19th we received the letter of complaint from the Revdex.com We sympathize with Patient-X for the understandable frustration she may be experiencingOur Hearing Care Practitioner is working hard to accommodate as many of our 1,patients as we can before Christmas so that many of them can enjoy the sounds of friends & familyWe are certainly more than willing and in fact very much want to correct any issues Patient-X is having with her hearing instruments With Regards, Beltone - Indianapolis South
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** when I was at the office the lady that was scheduled for an at 3:was not thereThe practitioner would not see me he continued to have the receptionist work for ten minutes resolving nothingIf the practitioner would have looke and met with me when I arrived he could have satisfied me on tryingI have been to this office twice the first time he wasn't going to see me until I told them I was still having problemsWhatever he did to my hearing aids later iOS when my problem startedI understand it is a busy seasonBut the fifteen minutes the customer was late he could have at least looked at themIf Beltone doesn't care enough to help me give me my refund
To the Revdex.com, Re: Patient Complaint regarding Hearing Aids Thank you for informing us of the complaint and giving us an opportunity to explain and hopefully resolve the situationIn order to help clear up this issue we will provide details concerning our operational
procedures and then the issue in question Office Procedure - When Patients purchase Hearing Aids, they are encouraged to call ahead in order to schedule appointments with our Hearing Care Practitioners with regards Hearing Evaluations or any adjustments to their hearing instrumentsHearing Care Practitioners typically work out of or different offices and thus are not always in a set office location each dayWhen they are in an given office it is due to appointments that are scheduledPatients do not however need to set an appointment to see our Patient Care Coordinators who are in each office and are trained in Hearing Aid inspections and professional cleaning proceduresMany problems can be remedied with a cleaning or an inspection may reveal a simple solutionIf a Patient Care Coordinator notes a issue that needs the attention of the Hearing Care Practitioner, they will immediately schedule the Patient for the earliest Service opening they have available in their Schedule Books Regarding the complaint filed with the Revdex.com - Our records for Patient-X indicate she purchased Hearing Aids with wireless capabilities on Thursday July 7th, Some wireless Hearing Aids can be “paired” or “synced” with certain types & brands of Smartphones so that a phone call can be streamed through the hearing instrumentsOn Monday, October 24th 2016, Patient-X had a scheduled appointment with the Hearing Care PractitionerAn adjustment to her aids was performedRecords state that there is no indication that there were any problems with the Hearing Instruments before she left the officeOn Monday, December 12th 2016, Patient-X contacted the office by phone indicating that there seemed to be a issue with the wireless Hearing Aids syncing with her smartphoneShe stated that there seemed to be some issues with additional noises taking place during a phone call making it difficult to carry on a conversation on the phoneThe Patient Care Coordinator told her she could schedule an appointment with the Hearing Care Practitioner for Friday, December 16th as that was the earliest appointment slot availableIn the meantime since the Hearing Care Practitioner was booked with appointments for the whole day, the Patient Care Coordinator stated that Patient-X could come into the office that day (Dec.12th) and the Patient Care Coordinator could go ahead and take a look at the Hearing Instruments and Phone and see if she could ascertain the issue to perhaps remedy or identify the problemPatient-X indicated this was ok According to our records, one hour later Patient-X called the office back very upsetStating she had paid too much money not to get use out of themAgain our Patient Care Coordinator encouraged Patient-X to come into the office that afternoon so that an inspection could be done to the Aids & phoneWhen Patient-X arrived at the office, the Patient Care Coordinator did clean the Hearing Aids so as to make sure there was no moisture or wax issues affecting the operational function of the devicesA sound-check was performed on the hearing instrumentsThe hearing instruments appeared to be operating within perimetersAfter re-syncing the Hearing instruments and the phone, our Patient Care Coordinator had Patient-X put her hearing aids on and try to carry on a phone conversation with the Patient Care CoordinatorPatient-X indicated that there seemed to be a issue with the sound quality of her own voiceThe Patient Care Coordinator did briefly interrupt the Hearing Care Practitioner to get a suggestion as to the problemThe Hearing Care Practitioner provided a suggestion however the suggestion did not resolve the issuePatient-X expressed interest in seeing the Hearing Care Practitioner that same day, unfortunately however there were no openings to accommodate such a requestThe Patient Care Coordinator stated the next available appointment opening was Friday, December 16th at 9:15amIt is at this point that Patient-X threatened to contact the Revdex.comOur Patient Care Coordinator went ahead and restated that the Hearing Care Practitioner was completely booked on that day, Monday as well as Tuesday-Thursday and scheduled Patient-X for Friday, December 16th at 9:15amThe Holiday season is a very busy time for our offices and at times it has taken weeks just to get into our offices to see the PractitionerIt was rather fortunate for Patient-X to have a opening that soonPatient-X stated before leaving, that the office would get a call from the Revdex.com before Friday We understand at times it can be frustrating if the Hearing Instruments or any accessories are not working properlyWe endeavor to resolve all issues patients are experiencing as quickly as we reasonably can with the schedule of a given weekWe certainly want Patient-X satisfied and confident in her purchaseWhich is why despite the threats toward our office staff due to understandable frustration, we still maintained the appointmentOur records indicate that on Thursday, December 15th 2016, our Patient Care Coordinator did contact the residence of Patient-X to remind her of her Friday appointmentA message was leftOn Friday, December 16th 2016, Patient-X did not show up at our offices for her scheduled 9:15am appointmentOn Monday, December 19th we received the letter of complaint from the Revdex.com We sympathize with Patient-X for the understandable frustration she may be experiencingOur Hearing Care Practitioner is working hard to accommodate as many of our 1,patients as we can before Christmas so that many of them can enjoy the sounds of friends & familyWe are certainly more than willing and in fact very much want to correct any issues Patient-X is having with her hearing instruments With Regards, Beltone - Indianapolis South
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** when I was at the office the lady that was scheduled for an at 3:was not thereThe practitioner would not see me he continued to have the receptionist work for ten minutes resolving nothingIf the practitioner would have looke and met with me when I arrived he could have satisfied me on tryingI have been to this office twice the first time he wasn't going to see me until I told them I was still having problemsWhatever he did to my hearing aids later iOS when my problem startedI understand it is a busy seasonBut the fifteen minutes the customer was late he could have at least looked at themIf Beltone doesn't care enough to help me give me my refund