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The Oasis at Regal Oaks Apartments

6701 English Hills Dr, Charlotte, North Carolina, United States, 28212-7979

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The Oasis at Regal Oaks Apartments Reviews (%countItem)

Regal Oaks Apartments has charged me with bogus fee's that are not contractually ageed upon per my lease.
I am attaching the final breakdown submitted from regal oaks apartment complex only upon request. This is not something they forwarded on their own free will. Regal oaks apartments charged me for refusing a K-9 inspection. There is no where in my lease that says I am required to have these done every so often or that a treatment would become my responsibility. I lived there for two years and one month. During the two years there was never a request to do a K-9 inspection. It is only in the one month extention that they are trying to pull this. Not to mention, I didn't sign another lease. Not a month to month nor a 1 year. I never refused a K-9 inspection nor did I have bedbugs. If there had been bedbugs I would have reported it within the two years do to me being a mother of three and for the safety of my children. The apartment complex has come up with a bugus report and are trying to stick me with a $770.00 bill.I have tried to work this out with the proerty manager Amanda W and the head leasing agaent Maria G amoung other. The proerty manager has been dodging my emails and phone calls for approximately two weeks. I need your help!

Desired Outcome

I am requesting the credit of 11.95 but refunded in addition to the 70 K-9 Inspection refusal fee. In addition to that I am asking that the bedbug treatment fee be removed from my bill as being owed to the apartment complex. I would like to break clean of any other financial obligations that they can try to stick me with or report badly on my credit report and rental history.

The Oasis at Regal Oaks Apartments Response • Jun 14, 2019

Ms. is contractually obligated to comply and grant Us or Our pest control vendors, with or without notice, to enter the Home (previously ***) to conduct any inspections. Also, the bed bug addendum signed and acknowledged by Ms. says that if the Home becomes, or is discovered to be infested with bed bugs between her moving out and Us being put in possession of the Home, she shall be responsible for any damages incurred by Us, including but not limited to the cost of eradication.

Customer Response • Jun 14, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
Regal Oaks Apartments did not furnish proof upon lease signing that the apartment was free and clear of any and all infestation. In fact there is no proof that the apartment was treated prior to move in. I informed the apartment complex of the filthy carpet upon my move-in inspection and submission of documentation. If you review that documentation you will see that their were several problems which includes but is not limited to dirty walls, cracked ceilings, etc. which was the condition of the unit upon move in. You will see that they have changed me for the same issues that were there when I moved in with the exception of the blinds replacement which is less than 45.00 at local and near by stores. Unsafe" flooring is the apartment complex responsibility because it can hold anything including but not limited to infestations. Per policy the apartment complex always changes the carpet for new tenants moving in, but I was denied this service because they said I was on the third floor. Per statue 42 section (8) which has to be carried out as the apartments responsibility to repair and or replace said unsafe flooring. The formal inspection was supposed to occur on 4/15/2019 prior to my move out. On 4/11/19, 4 days before inspection, you will see correspondence but NOT denial of entry for the inspection. I never refused the inspection per the previous documentation submitted which is email correspondence proof, but the apartment complex chose to take advantage of that email to charge 70.00 under false pretenses. Regal Oaks did not inform me via written notice that I needed to set-up an inspection walk through with the property as previously expressed and notated on page #13. This is despite giving the office a formal move out notice on 3/30/2019. In my review of the documentation submitted from Action Pest Invoice *** only stipulates that a service was performed at the request of the apartment complex dated 5/2/19, it doesn't state that anything was found. Based on their decision to supply this information as proof with no other back-up to substantiate treatment. They shall NOT BE ALLOWED to falsify further documentation as proof. The fact is if they had it to began with it would have been attached. The apartment complex does this with all of its tenant to get additional funds from the tenant exiting the unit. I have seen them treat 3 apartments in the same building with no proof of their claims. Invoice #*** stipulates denial of entry for inspection on 5/1/19 and renders NO RESULTS despite the apartment complex having the keys to the unit and the tenant having been vacated as of 4/30/2019. This is further proof that the charges are bogus. The apartment complex can only charge 70.00 if the inspector was not allowed to perform the inspection to check for bedbugs. The apartment complex had possession of the apartment as of 5/1/19 so services could not be denied and there should have been proof of their claims but there is NONE. When I spoke to the leasing agent in charge she even admitted that she took my email as denial of service and cancelled the inspection. Clearly if she had read the email it says they were allowed to perform services.

The Oasis at Regal Oaks Apartments Response • Jun 18, 2019

Our final statement is that We followed our obligations per the lease agreement with Ms.. She signed a move-in condition list which acknowledges she observed no insect or pest infestation (including bed bugs). All charges were applied with proof/pictures on file. Ms. speaks of carpeting which she was NOT charged for. Ms. email states she would not allow dog to conduct inspection and to use another vendor. Per Ms. lease agreement she was obligated to comply fully with any inspection by Our licensed pest control company, not "another vendor". Regarding a move-out inspection, per page 13 paragraph I of the lease agreement, "Immediately prior to vacating the Home, You (Ms.) shall arrange a meeting with Us (office)...". Ms. did not fulfill her obligation and instead left only her main door key in an envelope with her apartment number at Our office door. In conclusion, the amount owed by Ms. stands as is.

I was a resident here at the Oasis at regal oaks apartments for a year. I did a move out inspection on Oct 24th. The maintenance guy xxxxx did my move out inspection and stated that the apartment looked great and I would be receiving my deposit back with no problems. When I went to the front office, the front office lady told me my deposit minus the (water bill, lost gym -$45) will be returned in 30days to my forwarding address, which my initial deposit was $300. I asked for a copy of my deposit payout($255), which she denied. I thought that was strange because I have always received confirmation from other apartment complexes in the past. Her only words was we will finalize it in 30 days. They did see my moving truck and forwarding address that I was moving out of state.

I then get a phone call 2 hours later stating from the same front office lady there was a bed bug inspection done and that I have bedbugs. I find this hard to believe since I have not experienced any bites or seen any bed bugs. I also share residence with a significant other who has not experienced any bites or seen any bugs. They did state on the phone that they have had to do these inspections post move out with residents because of infestations which makes me worried that this issue has not been properly dealt with by management. Now their trying to keep my deposit and charge me a $750 fee.

Last thing to note if you look up this apartment complex on xxxxx. They have a ton of reviews about how they don't give back tenents deposit, unorganized, rude, etc.
Product_Or_Service: Apartment Lease

Desired Outcome

Contact by the Business I would like another inspection company of my choosing for a bed bug check of the apartment and my initial deposit of $255 returned to me.

The Oasis at Regal Oaks Apartments Response

Please review the attached Bed Bug report from xxxxx. They are a very reputable company who has been in business for over 30 years. They have K9 dogs who are trained to detect bed bug infestations, the same way a K9 police dog is trained to detect illegal drugs. Upon their inspection they report their findings on a Bed Bug Certification that is given to us by them. It clearly states that bed bugs were detected, once they report their findings we immediately take action to eradicate this problem.

Customer Response

(The consumer indicated he/she DID NOT accept the response from the business.)
I have multiple forms of proof that proves otherwise. I will settle the matter in xxxxx County Small Claims Court!

Customer Response

(The consumer indicated he/she DID NOT accept the response from the business.)
Still waiting for the pre move in inspection document showing my unit was inspections prior to move in. Also all these documents arrive to my forwarding address or email.

The Oasis at Regal Oaks Apartments Response

The bed bug addendum as part of the lease clearly states that and I quote. Under no circumstances shall you attempt to provide treatment to the home, whether such treatment is being provided by you or someone hired on behalf of you. In all circumstances you must first notify us in writing, and we shall there after arrange for treatment of the home by a licensed pest control company. Any attempt(s) by you to treat the home or to make arrangements for the treatment of the home shall constitute your default of the lease, and I will add that you are no longer in possession of this unit. The 300 deposit has been applied to the charges for the bed bug treatment which cost 700 a charge 60 for the K9 re-inspection and 35 for your missing gym card and 11.89 for your final water bill. Leaving a balance owed of 507.55

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Address: 6701 English Hills Dr, Charlotte, North Carolina, United States, 28212-7979

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