The Office Too

Thank you for forwarding this consumer’s complaint to our attentionWe would like to offer the following response: The customer contracted for local moving services which we provided in fullOur goal is to always provide great service to all of our customersUnfortunately, in the present case the foreman did not stock the moving van with adequate supplies and also conducted himself in an unprofessional mannerWe regret [redacted] did not receive the quality of service our customers are accustomed to but we worked with the customer to refund an hour of labor time and provided additional personnel at no chargeThe foreman was also removed from our work roster and no longer employed by our companyIn response to some of the issues raised by [redacted] ***: We do have a fleet of permanent moving vans however at times we must supplement our fleet with rental vehicles due to seasonal demand and out of service vehicles We regret that items may have been damaged but we do have an established claim process in place to assist customers with transit related damage and loss claimsOur claim administrator has emailed claim forms to [redacted] so that he may submit a claim as required by our tariff and applicable law We regret and apologize to [redacted] and his family for not receiving the quality of service expected but we have taken steps to remedy the situation and terminated the employee in questionWe ask that [redacted] submit a claim for his damaged itemsThank you

Thank you for forwarding this consumer’s 4th rejection to our attentionWe have already responded to all of the issues *** *** raised in this rejection*** *** should submit a claim so that his concerns can be addressed in the proper venueAs we have already addressed *** ***’s concerns multiple times, we respectfully request that the Revdex.com close this caseThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because the contract was broken by High Touch Moving Systems, Inc at various stages and they have not refunded the amount to meSpecifically: aThey sent a truck covered with graffiti and did not bring basic moving equipments - per their response they do this often! - breach of contract. bThey left my move unfinished - a breach of contract. cThey did not have professional crew members to move my treadmill - breach of contract. dThey damaged my goods in the move. eThey were very unprofessional and abused and cursed us. fThey charged us even for the time not spent on the move - not even part of the contractThe business has not addressed my complaint, leaving me with no choice but to reject their response.
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]The Company is yet to address the issue of its breach of contract and unprofessional behavior of its crew who left the move unfinishedI contacted the company, Touch Moving Systems, at least a dozen times before approaching the Revdex.comThrough my complaint via Revdex.com, I have repeatedly provided details of the breach of contract, unprofessional behavior and unfinished moveThe Company is fully aware of the facts and needs to step up to own responsibility, instead of asking me to submit a ‘claim’I have already done so directly with them multiple times and also through this complaintI am repeating my claim through this communicationHigh Touch Moving Systems need to refund my amount as they broke the contract (details provided multiple times), left the move unfinished and their crew cursed, abused and terrorized my family.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Thank you for forwarding this consumer’s complaint to our attention. We would like to offer the following response: The customer contracted for local moving services which we provided in full. Our goal is to always provide great service to all of our customers. Unfortunately, in the present...

case the foreman did not stock the moving van with adequate supplies and also conducted himself in an unprofessional manner. We regret [redacted] did not receive the quality of service our customers are accustomed to but we worked with the customer to refund an hour of labor time and provided additional personnel at no charge. The foreman was also removed from our work roster and no longer employed by our company. In response to some of the issues raised by [redacted]: We do have a fleet of permanent moving vans however at times we must supplement our fleet with rental vehicles due to seasonal demand and out of service vehicles.  We regret that items may have been damaged but we do have an established claim process in place to assist customers with transit related damage and loss claims. Our claim administrator has emailed claim forms to [redacted] so that he may submit a claim as required by our tariff and applicable law.   We regret and apologize to [redacted] and his family for not receiving the quality of service expected but we have taken steps to remedy the situation and terminated the employee in question. We ask that [redacted] submit a claim for his damaged items. Thank you.

Thank
you for forwarding this consumer’s complaint to our attention. We would like to
offer the following response:[redacted] contracted for local moving and storage services which were provided in
full. We regret that items may have been damaged during transit. We have an
established claim...

process in place and our claim administrator has emailed
claim forms to [redacted] so that a claim may be submitted. As the services
contracted for were provided in full, [redacted] is not eligible for a full refund
however [redacted] may submit a claim for any items damaged in transit. Thank
you.