The Offices of Montgomery & Meyers PA

Thanks for your email and communication however several issues I would like to address***, who usually handles these complaints is out of the office on medical leave for several weeks and this is the only reason the response to this slipped by the deadline date and our position on this matter was firm and has not changedThe client placed the accounts, we have and are aggressively working them and his attempts to lose these files was not only premature but highly likely motivated by a competitorI have years in this industry and this type of portfolio take long term, regular, continuous work to produce results so his immediate calls and attempts within 1-weeks of placement to close files was totally unfounded, unwarranted and unacceptableWe can bill him for the portfolio for closing or we will continue to work these for the standard, industry standard days and close them when that time is completedRegards, [redacted] - Senior Vice PresidentDirector - Commercial Recovery & LitigationThe Offices of Montgomery & Meyers P.ACorporation [redacted] [redacted] [redacted] [redacted]

The client initially assigned only of the cases of the portfolio in April and the remaining roughly cases were not assigned until May 15thAt this juncture we have had the entire portfolio for just slightly over daysUpon the initial placement of the accounts the client immediately began contacting us for status and updates and wanted to cancel the agreement within days of our receipt of the portfolioNever in any conversations with this client or any client would we mention a placement term limit of days, this is incorrect and we would never have given ourselves a unrealistic and non standard industry days to work a large, and statistically difficult portfolio like this Realistically, no experienced collection firm/company in the industry would take on this sized portfolio, with the known dynamics of this type of business and only allow themselves days to produce resultsThis particular type of collection is one of the toughest by statistical analysis in the industry, high skip-tracing, low yield files but with due diligence, working the files properly and some patience by both parties we can and will recover on the portfolio We have explained to [redacted] on numerous occasions the amount of work required with just the data entry portion itself, since the cases were sent to us as an Excel spreadsheet in paper form That means we have to manually enter casesOnce we entered the files over 95% have NO phone numbers so each case has to be initially skip-traced using data sources and then that has to be uploaded and vetted for good/bad informationWe also explained that his portfolio is not complete which lends itself to needing discovery of current contact information for the vast majority of the accounts in the portfolio, this is very time consumingWe have explained to him that we have already invested vast resources and hours into this project, and it is not standard industry protocol or assignment agreements to simply take on a case like this to have the client close it within days of placementHis expectations of the portfolio are distorted, and on several occasions we have tried to help him understand what he purchased when he bought the accountsHe refuses to listen to our guidance and acknowledge our expertise in this matterWe have been, and will continue to diligently work these cases at our expenseWe do not nor would any collection firm allow clients to place files and then immediately cancel a placement agreement when we have had no time to work it properly and produce resultsIt's fairly evident that this client has little if any experience in the industry and has little knowledge of the proper expectations We have attempted on NUMEROUS calls with him to educate him and give him some proper perspective on what this file consists of, what it takes and will take to work it and realistic production resultsMost agencies take files for a minimum of months for this very reason and any knowledgeable creditor will always provide an agency that much time at the very least to properly work all the files in and then make a decisionWe will also be making a decision after months because it is our time and financial resources invested in this file so we have as much if not more of a vested interest in it's production and recovery results as the client doesOur collection staff is commission driven and they certainly want to recover as much as they can as it directly benefits them to be productiveIn my years in this industry I have occasionally seen instances such as this where we believe a client likely purchased a portfolio without much industry experience and now is making unrealistic demands because of their lack of any benchmark or experience and do not understand the time that it takes to recover an investment like thisThe "time" factor is a real consideration and may not have been properly assessed and weighed into the purchase decisionPlease let us know if there is any other questions we can answer on thisKind Regards,

The complaint by this client is unwarranted and perplexing in many ways and I believe we are going to take action ourselves for possible slander and libel charges First we'd like to provide some statistical facts to begin this which should shed important insight on her illegitimate complaint and go from thereThe (ACA) American Collectors Association states that roughly 20% of all accounts placed with professional third party agencies are successfully collected That means that 80% of ALL accounts placed are not recovered across the industry and sets the tone for comparisons and statistical analysis of agencies and our response We exceed this 20% ACA number across our portfolio of thousands of clients and in fact for this client we show a dollar for dollar liquidation rate of 68.28% over three times the national ACA average! Further we collected (2) of (3) assignments this client placed with our office We recovered $3,of the $4,they assigned to us so we have been VERY effective for them In fact the account that has caused this client to file a complaint was initially collected but the debtor bounced the check and we had been unable to recover but we were still actively working and pursuing that at the time the client started calling us continually, in some cases almost daily for updatesWe still believe that would have also been collected! Anyone who has been in the industry or works with agencies understands that this is only counter-productive as this causes us to spend time communicating with them when in fact we could be working to get the account collected as well as the obligation we have to all of our clients equally This is basically a client who is not experienced in working with agencies, uneducated in the process so they have no realistic filter or ability to judge, understand or appreciate how well we have actually produced and performed for themThey do not understand what it is we do, how we do it, and more importantly how well we were performing for themAt some point after her continual and overbearing contact via emails,, calls and communications with us which we initially fielded with regularity, her behavior finally necessitated us taking control of our time and following up when circumstances dictatedShe started to become more and more aggressive in her communications until she finally started her libel and slander campaign! Again, when you review the statistical analysis of this from a performance perspective, it clearly shows someone who does not appreciate what we accomplished for them and had some pre-defined timeline that they felt they could impose on us which does not exist and can't ever be determined or applied to the collection process We work on a "best effort basis" and we are NOT compensated until we recover so we have MORE incentive and interest in recovering delinquent placements then our clients do as we have much invested substantial time, resources and energy with no upfront compensation! She seemed to be only focused on this one account and apparently with some emotional attachment or personal vendetta that caused her to undermine and destroy an otherwise very effective vendor relationship

By their own admission, the above client entered into a binding agreement with our firmThe agreement has very specific verbiage as how they are to cancel an account, and as of the date of this writing, the client has failed to follow these directions They are asking for us to provide licensing at the request of one of our competitorsThe state of California does not require such licensing, and they are falling victim to misinformation being spread by a competitor who is obviously rather unscrupulous If the client wishes to cancel the placement agreement, he needs to simply follow the protocol laid out in the placement form he executed when he signed and returned it to our firmWe will complete our process within days and return the account to the client if it is not collected during this period