The Official Ticket Center Reviews (%countItem)
The Official Ticket Center Rating
Address: Address on File with BBB, Casselberry, Florida, United States, 32707
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I purchased *** Park Tickets (base) for 3 days; I was able to use only 2 days tickets. Therefore, I an requesting a refund for the 3rd day.
I purchased tickets for *** Park for 3 days, however, I used tickets for 2 days only. Therefore, I am requesting a refund for the 3rd unused day amount to $309.
A written apology for misbehaving on phone by the manager named Patrick, and a refund in the amount of $309.
Contact Name and Title: Bruce A C Owner Pres
Contact Phone:***
Contact Email: ***
None of the parks do a refund for unused days.
The client purchased 3 day *** ticket and had 14 day's to use all three days. The parks will not allow a refund on unused days. The client had the option to purchase from a one day to a 10 day ticket. They choose the 3 day *** Base. The client spoke to our staff and she explained to him that you can not get a refund on unused days and he was unhappy with her answer so that's when he spoke to one of the owners Patrick. When he told him the same thing he again was unhappy and the owner told him not to call back for the same discussion as it would not change.
(The consumer indicated he/she DID NOT accept the response from the business.)
The information furnished now wasn't extended during purchase and/or at the time of pick-up of the tickets.
Secondly, the behavior of Patrick was rude and unprofessional. Without even listening to me he hung up the phone in the middle of conversation by saying "Do not call again, and do whatever you want to do." Absolutely NOT ACCEPTABLE.
I still demand a written apology from him and the business owner.
This company offers E-TICKET option to *** Orlando, but if you are a foreign citizen they didn´t send an e-ticket, and change it to pick up.
On 12/29/2017 I ordered 4 E-TICKETS for W 3 Day Base Tickets from this company. In one day the company send me an email: "Your card has been processed for $1120.00, but unfortunately we would not be able to fulfill your "E-ticket" order at this time. All E-Ticket orders undergo a screening process with the issuing bank for the credit card details. This information must be able to be verified and must match in order for E-Tickets to be issued. We have been unsuccessful with your bank, as International Banks do not participate in the "AVS" (address verification system), and so, tickets will be held in our office for collection.
Before making an order I read on their site that all credit card details must be verified before "e-tickets" can be issued. I was 100 % sure that there will not be any problem, because my card is not false, no stolen identity, it is not blocked by the bank and I have never ever has this problem in the USA before. According to the information they have already provided to me - they very well know that "International Banks do not participate in the "AVS" (address verification system)". So they should not offer E-TICKET option for international citizens. Because if they offer this option (and already knew that it is not possible) they do make deceptive business practices, in another words a scam. Money from EU citizens are good for them, but from the very beginning they don´t intend to send what a customer has ordered. And this is a big legal problem. I don´t recommend to use this company if a customer want to make a fastpass+ reservation at Walt Disney World and is not from the USA.
Within one week I bought tickets from this company and after some email communications they refunded me the same amount, but I had loose 42,52 EUR due to 2 % fees (twice) to mastercard company because my card is in EUR currency. I send them more options to solve this situation without need to refund the money back, but they were not helpful to solve the situation in both satisfactory way (send me an e-ticket, or ID code of tickets or mail me the tickets. Before processing the money from my credit card they should contact the customer if he or she agrees to change E-TICKET option to pick up option.
Now I have no tickets from them and loose 42,50 EUR = $50,50 for NOTHING. The owner of this company made an inappropriate fun of that after refund I can purchase with a serious website. I already did with visitorlando.com and they send me ticket confirmation with ID codes to make fastpass+ reservation WITHIN 5 minutes after I made an order.
According to this, I request from them to compensate me the financial loss, they have made to me - $50,50. I have attached them a confirmation from my bank about this amount which I have lose due to their deceptive, unfair and unlegal practises (because they are not intending to send e-ticket to forreing customers) and are still offering an e-ticket option for all customers. They don´t send me any answer to this request. I attached you all communication with the company. Thank you.
The customer gave three choices of what she expected. One of the choice is for us to refund her for the total amount she spent for order. We did reimbursed her for the amount she paid to us.
(The consumer indicated he/she DID NOT accept the response from the business.)
As I have mentioned before, I demanded from the company to compensate me the financial loss, they have made to me - $50,50. I have requested this in the same day when I give them options to solve the situation. I wrote them, that if they already processed my credit card without my previous approval of changing the T and C of delivery, that I request to compensate the transaction fees. This is their fault, because they are offering E-TICKETS to international customers without telling them, that in fact they never send them an e-ticket (because they can´t verify an address - and the now it very well).
We have no attentions to do anything else with this customer. We offered to deliver them to customer upon arrival. She did not want that. We have all ready spoke to her that when placing a order it is atomically processed prior to us getting it. We have refunded her for her order and I'm sorry but I don't do demands.
Thanks
They accepted my money before letting me know that a 3 way call with my bank would be involved-i choose to accept a refund which was $90 short-exchan
Thru the process of purchasing tickets with this company I used my visa card and they charged the amount - then they advised that I would need to participate in a 3 way call with my bank to receive the tickets - I choose the option "refund" and they did a refund - short $90. because of the exchange from US to Canadian. I should have been credited the full amount. The purchase was less than $1,000 and they think they are important enought to waste my and my banks time with a call - I have purchased many things over a $1,000 with my credit card without speaking with my bank. Anyone expecially CANADIANS PLEASE AVOID THIS COMPANY - this transaction all took place within 24 hrs - they should credit me my full amount.
$90.
Contact Name and Title: Bruce C Owner
Contact Phone: 407-396-9020
Contact Email: [email protected]
To Whom it May Concern,
*** placed orders on 10 December 2018 in the amount of $1,271.64.She wanted the tickets by E ticket which requires us to do a phone conversion with her and her bank. We tried to talk to her bank and they would not do a address verification without the customer being on the line also. When we were unable to accomplish that she wanted a refund. We refunded the same amount that we first charged the customer of $1,271.64 on 11 December 2018. In reading her response she also wanted to refund her the exchanged rate. We do not do par like some companies do. We did give her the same amount that we charged her.
Bruce C Owner
(The consumer indicated he/she DID NOT accept the response from the business.)
If their policy is to do a phone conversation with the bank before releasing tickets why was my visa charged when I said no conversation would take place - the card should not have been charged until after the phone call with the bank - which did not take place - then we wouldnt have this issue - exchange rate would not have been an issue - AND this company should have indicated prior to the transaction that a phone conversation would have to take place with the bank - really - what bank has time to verify every purchase under $1,000 ?
After reviewing I agree to refund her 1/2 of the Canadian cost of $90.00 which is $45.00. The credit was done on 12/21/2017. Are system is set where the clients card is charged prior to order arriving to us.
Hope you have a great holiday
Bruce C Owner
(The consumer indicated he/she ACCEPTED the response from the business.)