Mr. [redacted], In response to your complaint concerning damage done by an AAA independent contract provider. We thoroughly investigated your claim and compensated as a goodwill gesture the amount of $509.63 for any perceived damage done by the towing facility. It was...
apparent during our investigation that the damage occurred while the ball joint broke not as an effort of the service provider moving your vehicle two houses away. At this time, we must decline your desired settlement for the entire sum of repairs, as the vehicle clearly had pre-existing damage.
Mr. [redacted], In response to your complaint concerning damage done by an AAA independent contract provider. We thoroughly investigated your claim and compensated as a goodwill gesture the amount of $509.63 for any perceived damage done by the towing facility. It was...
apparent during our investigation that the damage occurred while the ball joint broke not as an effort of the service provider moving your vehicle two houses away. At this time, we must decline your desired settlement for the entire sum of repairs, as the vehicle clearly had pre-existing damage.