The Ohio State University Wexner Medical Center

Hello,I feel as though maybe the previous answers were not explained as well as they could have been.  For hospital services there will be a fee for the actual service given through the hospital as well as a professional fee.  In this case you reference facility fees which again I don't...

feel explains the nature of the charge.  The hospital portion of the bill is for the actual injection given and the xray done.  The one professional bill you received was for the reading of that xray.  Our Patient Billing Customer Service department offers price estimates to patients requesting them.  Should you wish to reach us or discuss the billing any further please contact our office at ###-###-####. Sincerely, Patient Billing Customer Service

Good Afternoon,It is my understanding that this dispute has been addressed.  A manager at OSU has responded via letter to the patient and the issues have been discussed.  If she still has questions she is always welcome to contact our office at ###-###-####.Thank you!

I spoke with patient today and she is satisfied with resolution.  Her previous complaint regarding coding had been handled and confirmed today she does not have any outstanding issues.  We talked about the payment posting methods and will review if there are any other options available.  She was satisfied at the end of call. Thank you,

We discussed with patient and came to agreement.  This account has been resolved.Kiley A[redacted]

Hello,
I feel as though maybe the previous answers were not explained as well as they could have been.  For hospital services there will be a fee for the actual service given through the hospital as well as a professional fee.  In this case you reference facility...

fees which again I don't feel explains the nature of the charge.  The hospital portion of the bill is for the actual injection given and the xray done.  The one professional bill you received was for the reading of that xray.  Our Patient Billing Customer Service department offers price estimates to patients requesting them.  Should you wish to reach us or discuss the billing any further please contact our office at ###-###-####. Sincerely,
Patient Billing Customer Service

Hello,
We have reviewed the complaint and agreed to waive the copay due.  In addition the account has been pulled from the collection status.  We will contact the patient to inform of the adjustment.  Please let me know if there are any further questions or...

concerns.Thank you,
Erica E[redacted]
[redacted]

Thank you for...

forwarding the Wexter Medical Center letter to me.* As you can see, Weders February 16,20 16, letter was non responsive to the January2 1,20 16 complaint or settlement remedy.*The below letter states, A manager at OSU has responded via letter to the patient.* As for a December 1 1,20 15, response fiom a Wexter manager, no contact name orposition appears on any correspondence.And nor does any answers appear to my inquiries.I have no knowledge who wrote the Wexters letters. As you can see without a name onthe letter, to wit It could have been written by a manager, a janitor, or a lunch lady.I know of no discussion of this matter with a manager. That is why a accurate writtenrecord of communication is essential.*And, thus, all correspondence RE: complaint ID ** [redacted] against Wexner MedicalCenter, is to be in writing.* Revdex.com, In order to ascertain a full and comprehensive response to my January 2 1,2016complaint, you have my unfettered permission to find a Wexter associate that is literarilycompetent and is in a decision making capacity.Sincerely,[redacted]

I would be happy to send copies of the paper applications we have on file but these are applications that were for hospital charges only.  I have a copy of your 5/25/12 application along with the approval letter we mailed.  I will mail this copy and in the letter it states "this approval is for this hospital account only.  Physician billing is handled through separate billing agencies." In addition I will mail your application and approval letter for hospital services on 3/2/14.  For both of these applications and approvals the hospital and physician's billing offices were separate with separate financial policies.  The hospital has an HCAP (Hospital Care Assurance Program) program and a charity program.  The Physicians billing office had a separate  charity program.  For both of the above mentioned services you were approved for 100% charity through the hospital (not HCAP). 
In July 2014 our hospital and physician patient billing customer service team's combined in order to provide one statement to our patients and one phone number to call for questions.  Starting July 1, 2014 through today the hospital still accepts paper applications for HCAP on hospital charges only.  If a patient is not eligible for HCAP then we will use one financial assistance program for both hospital and physician charges.  This is the financial assistance policy I supplied previously and uses an automated program to determine eligibility.  There is no paper application for this program.  I can also mail you a copy of our financial policy where it states for financial aid a check of your credit status may be run to determine eligibility.  I will put all items in the mail today so they should arrive to you shortly.  
Thank you, [redacted]

Thank you [redacted]. 
I did in fact receive two checks on April 2nd for the disputed amounts.  I believe you played an essential part in resolving this and appreciate your assistance.

Thank you [redacted]. I did in fact receive two checks on April 2nd for the disputed amounts.  I believe you played an essential part in resolving this and appreciate your assistance.

Hello,
I spoke with the patient's mother today and believe we resolved the issue.  There was a charge made in error which has been corrected and payments applied correctly.  The account has been closed for any past due collection activity and a new billing statement will be...

mailed.  It is my understanding that this case is resolved and patient is satisfied. Thank you,[redacted]

Hello,
Thank you for the opportunity to review this dispute.  We have reviewed the issue and I have contacted the patient directly to discuss the details and resolution.  Due to privacy concerns I can not share specific details but we did confirm there was an issue with the...

address listed on the patient's account.  This has now been resolved.  Please let me know if there are any questions.
Thank you,
[redacted]

I spoke with patient today and she is satisfied with resolution.  Her previous complaint regarding coding had been handled and confirmed today she does not have any outstanding issues.  We talked about the payment posting methods and will review if there are any other options available.  She was satisfied at the end of call.
Thank you,

[redacted]I am completely happy with the resolution with my complaint. I appreciateyour quick responses to my complaintThanks

I would be happy to send copies of the paper applications we have on file but these are applications that were for hospital charges only.  I have a copy of your 5/25/12 application along with the approval letter we mailed.  I will mail this copy and in the letter it states "this approval is for this hospital account only.  Physician billing is handled through separate billing agencies." In addition I will mail your application and approval letter for hospital services on 3/2/14.  For both of these applications and approvals the hospital and physician's billing offices were separate with separate financial policies.  The hospital has an HCAP (Hospital Care Assurance Program) program and a charity program.  The Physicians billing office had a separate  charity program.  For both of the above mentioned services you were approved for 100% charity through the hospital (not HCAP). In July 2014 our hospital and physician patient billing customer service team's combined in order to provide one statement to our patients and one phone number to call for questions.  Starting July 1, 2014 through today the hospital still accepts paper applications for HCAP on hospital charges only.  If a patient is not eligible for HCAP then we will use one financial assistance program for both hospital and physician charges.  This is the financial assistance policy I supplied previously and uses an automated program to determine eligibility.  There is no paper application for this program.  I can also mail you a copy of our financial policy where it states for financial aid a check of your credit status may be run to determine eligibility.  I will put all items in the mail today so they should arrive to you shortly.   Thank you, [redacted]

Thanks for the response.  I am not sure which one of the items to pick since there is nowhere to write a comment.  I thought this issue...

was over in July when I talked them [redacted], and then they billed me again in August.  So if it is truly over fine, but I would need to see if I get billed again in September.  So their statement is not true.  I have not talked to them since I filed the complaint.

This email is to update you on recent events concerning my complaint against the Wexner Medical Center Billing. I recently got help working with the Director at [redacted] Hospital to get Wexner...

Medical Center Billing to take a look at the erroneous claim and they finally saw the problem and agreed to reprocess the claim. So hopefully the claim will be processed correctly using the correct patient coding. It still should be noted that it took Wexner Medical Center nearly a year to reexamine the problem and note their mistake--poor customer service, especially since I am not the one coding the claims in the first place.
It still should be noted that Wexner Medical Center has poor accounting processes. I am continued to be billed for claims that were paid at the time of service. This is because they take their payments and apply them to older outstanding medical claims that were apart of a payment plan. So it is hard for customers to see how money is applied to their accounts. I will be sending you documentation of this shortly.
Thank you again for all your help in this matter.
Sincerely,

Dear Mr. [redacted]
I apologize for the time and steps you had to take to receive assistance with your refund request.  I do currently show the refund was processed in our system on 8/5/16 for the amount of $306.12.  You should be receiving your refund soon.  I reviewed the...

account and I found as you said the insurance reprocessed the claim.  We received and posted their updated payment on 6/23/16 at which time a credit balance would have been due back to you.  Our refund process typically takes 2-4 weeks so again I apologize that it took longer for your refund to be processed.  If you have any other concerns or questions please feel free to contact us directly at ###-###-####. Sincerely,
Erica E[redacted] M

Good Afternoon,
It is my understanding that this dispute has been addressed.  A manager at OSU has responded via letter to the patient and the issues have been discussed.  If she still has questions she is always welcome to contact our office at ###-###-####.
Thank you!...

Thank you for forwarding the Wexter Medical Center letter to me.* As you can see, Weders February 16,20 16, letter was non responsive to the January2 1,20 16 complaint or settlement remedy.*The below letter states, A manager at OSU has responded via letter to the patient.* As for a December 1 1,20 15, response fiom a Wexter manager, no contact name orposition appears on any correspondence.And nor does any answers appear to my inquiries.I have no knowledge who wrote the Wexters letters. As you can see without a name onthe letter, to wit It could have been written by a manager, a janitor, or a lunch lady.I know of no discussion of this matter with a manager. That is why a accurate writtenrecord of communication is essential.*And, thus, all correspondence RE: complaint ID ** [redacted] against Wexner MedicalCenter, is to be in writing.* Revdex.com, In order to ascertain a full and comprehensive response to my January 2 1,2016complaint, you have my unfettered permission to find a Wexter associate that is literarilycompetent and is in a decision making capacity.Sincerely,[redacted]