The Oil Exchange

Complaint: ***I am rejecting this response because: *** *** was not the only one that caught mistakeThis was the second time that this happened in regards to the oil pan plugI don't think I should have to go to same place for an oil change after the wrong plug was installed the first time as per the owners daughterThe manager on duty specifically stated "why didn't you just come back here"I didn't go there because of the mistake that was made the first timeThat's why I went to *** ***I don't know much about oil pan plugs but I suspect something was not right after two different businesses pointed out the same problem both times. Instead of worrying about their reputation they should apologize for not taking care of situationI hope that in the future this business would be accountable for their mistakes and take care of the consumer. Regards,
*** ***

*** Please reference the link mentioned in the response We are a state of the art Automotive maintenance facility All of our tool, procedures, staff, and management utilize the newest and most innovative ideas We understand
that not everyone keeps up with or even cares about being the best in their industryWe Do The pan plug we installed is the best plug available and the safest for the environment It is designed to fit snug and to require a little extra torque to remove The *** *** Claim that the car was damaged was from a position of ignorance ad laziness A simple phone call to us would have prevented the confusion suffered by the consumer. Instead the *** *** Technicians used the situation to maline and tarnish our reputation Truly showing the corporate culture they embrace Scaring the consumer into keeping a part that was designed in the 1950's and puts her car and environment at risk is unprofessional and was performed out or ignorance and laziness with a bit of contempt for the industry they work in and the people they serve