Initial Business Response / [redacted] (1000, 5, 2015/03/17) */ Contact Name and Title: [redacted] Sales Manager Contact Phone: XXX-XXX-XXXX Hello, We sincerely apologize for the confusionThe additional amount of $has been refunded, and again we apologize as we were not aware someone told you they would wave the restocking feeAlso, our phones were broke for over a week which is why you were unable to reach usIf you have any further questions, please feel free to contact me direct at ***@thehubcompanies.com
The product information is provided by the manufacturer of the part, we are a retailer.The manufacturer does not provide the part in question, we would gladly offer you a refund as [redacted] has done.Prices and descriptions do change.Please let us know if you would like to return the product
Beware Will tell you what you want to hear - if they answer the phone - but never do what they say Crummy business that won't last under current management
A search for a trailer light kit brought me to the Hub There item picture showed and described the light kit that I wanted I ordered and paid for the kit, but what I received was a totally different item It was a short wiring connector piece Nothing like what was pictured on their sight I called customer multiple times and never was able to speak to a person I left messages but never received return calls I used their email response to orders app and never received a response Evidently their is no coustomer service I will avoid this site in the future
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meChris will process the refund today Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 10, 2015/09/02) */ Thank you for contacting us Our site does not charge anyone multiple times without the customer processing the order We do not keep credit card information on file What do we need to do to resolve this issue to Revdex.com satisfaction? Thank you Best Regards, [redacted] Sales and Marketing Program Director
Initial Business Response / [redacted] (1000, 12, 2015/04/10) */ Contact Name and Title: [redacted] Sales Manager Contact Phone: XXX-XXX-XXXX Contact Email: ***@ [redacted] .com We are also shipping the brush to the customer free of chargeThe customers new order number is XXXXX, and the product will be shipping out within 2-business days This was not a "bait & switch" this was a simple data/product error
Initial Business Response / [redacted] (1000, 8, 2015/09/02) */ Thank you for contacting us Our site does not charge anyone multiple times without the customer processing the order We do not keep credit card information on file What do we need to do to resolve this issue to Revdex.com satisfaction? Thank you Best Regards, [redacted] Sales and Marketing Program Director
I ordered a [redacted] ME 130/70r motorcycle tire on 01/12/The email I received stated my order, #***, would ship by 01/14/After not receiving a tracking # by 01/16/I attempted to reach this company's customer service by phone and emailI was unable to reach a live person by phone and I received no reply to my emailI then contacted this company through [redacted] This company replied with agressive sarcasmI will NEVER use this company again and I will also let everyone I know about my experience with this company
Complaint: [redacted] I am rejecting this response because:once again, it is your companies responsibility as a retailer to make sure your customers get what you advertise and I as a customer at your company did not get what I paid forIt is not my responsibility to have your vendor compensate me, it is your companies responsiblyPleas do the right thing and let's be done with it Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/03/17) */ Contact Name and Title: [redacted] Sales Manager Contact Phone: XXX-XXX-XXXX Hello, We sincerely apologize for the confusionThe additional amount of $has been refunded, and again we apologize as we were not aware someone told you they would wave the restocking feeAlso, our phones were broke for over a week which is why you were unable to reach usIf you have any further questions, please feel free to contact me direct at ***@thehubcompanies.com
The product information is provided by the manufacturer of the part, we are a retailer.The manufacturer does not provide the part in question, we would gladly offer you a refund as [redacted] has done.Prices and descriptions do change.Please let us know if you would like to return the product
Beware Will tell you what you want to hear - if they answer the phone - but never do what they say Crummy business that won't last under current management
A search for a trailer light kit brought me to the Hub There item picture showed and described the light kit that I wanted I ordered and paid for the kit, but what I received was a totally different item It was a short wiring connector piece Nothing like what was pictured on their sight I called customer multiple times and never was able to speak to a person I left messages but never received return calls I used their email response to orders app and never received a response Evidently their is no coustomer service I will avoid this site in the future
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meChris will process the refund today Sincerely, [redacted] ***
Once again the information is provided by the manufacturer, we are a retailer.You are free to return the product uninstalled in original packaging
Initial Business Response / [redacted] (1000, 10, 2015/09/02) */ Thank you for contacting us Our site does not charge anyone multiple times without the customer processing the order We do not keep credit card information on file What do we need to do to resolve this issue to Revdex.com satisfaction? Thank you Best Regards, [redacted] Sales and Marketing Program Director
Initial Business Response / [redacted] (1000, 12, 2015/04/10) */ Contact Name and Title: [redacted] Sales Manager Contact Phone: XXX-XXX-XXXX Contact Email: ***@ [redacted] .com We are also shipping the brush to the customer free of chargeThe customers new order number is XXXXX, and the product will be shipping out within 2-business days This was not a "bait & switch" this was a simple data/product error
One mouth in still no package,talked to coustmer survice and nouthing,do not order from them
Initial Business Response / [redacted] (1000, 8, 2015/09/02) */ Thank you for contacting us Our site does not charge anyone multiple times without the customer processing the order We do not keep credit card information on file What do we need to do to resolve this issue to Revdex.com satisfaction? Thank you Best Regards, [redacted] Sales and Marketing Program Director
I ordered a [redacted] ME 130/70r motorcycle tire on 01/12/The email I received stated my order, #***, would ship by 01/14/After not receiving a tracking # by 01/16/I attempted to reach this company's customer service by phone and emailI was unable to reach a live person by phone and I received no reply to my emailI then contacted this company through [redacted] This company replied with agressive sarcasmI will NEVER use this company again and I will also let everyone I know about my experience with this company
Complaint: [redacted] I am rejecting this response because:once again, it is your companies responsibility as a retailer to make sure your customers get what you advertise and I as a customer at your company did not get what I paid forIt is not my responsibility to have your vendor compensate me, it is your companies responsiblyPleas do the right thing and let's be done with it Sincerely, [redacted]