The Olive Garden Italian Restaurant

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

SAWS investigators went out to the property on 1/4/at 1:11pm a meter test was performed on the meter twice Both times the meter registered at 100% of flow This indicated that the meter is not over registering usage Also, on 1/11/a Conservation Representative went out to the property to conduct an irrigation consultationPrior to start of consultation, meter reading was Previous reading on 11/30/was 1234, customer used an estimated 5,gallons between these two datesInitial inspection of controller settings by customer allowed for the system to run for a total of minutes per week using an estimated 3,gallons per week / 13,gallons per month with a GPMAfter running and testing system, consultant gave recommendations for system to run for a total minutes per week using an estimated 1,gallons per week / 6,gallons per month (estimated savings of 6,gallons)Consultant did note and report the following maintenances on irrigation report and to customer: overspray in ZONE 3, low pressure in all zones, possible leak in ZONE also may be due to low pressure and non-functional rain sensorCustomer did allow consultant to set controller to recommended settings prior to leaving residence and customer requested system be set on OFF prior to consultant leavingConsultant was told two individuals reside in home that is an estimated gallons on indoor useCombined with the irrigation use of 13,313, total usage was an estimated 17,After consultation and investigation, consultant was unable to account for the extra 2,gallons bill stated customer usedAlso customer states that controller was off for entire month of November and OctoberUsage was about the same from last years estimated use We are unable to credit the account for any of the water billed since there was no error on SAWS part

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Unfortunately we are unable to change or credit the rates that were established by the City of San Antonio and that are written in the City Ordinance Chapter

Complaint: [redacted] I am rejecting this response because: First of all, the SAWS representative hung up in my faceSecondly, No one told me that a repwould be out to re-read the meterThe rude representative also informed me that my bill will increase next month.Thirdly, I informed SAWS that I was out of town for three months last year yet my bill remain the same even though no one was home during the time-frame of Aug-Oct I still cannot fathom how one person is utilizing $110-$of water which includes half of sewer charges This is ridiculous even though I am at work hours a day, days a weekI still suspect that they are estimating the water usage as they have stated from Nov-MarNo way that they can explain no usage of water for months yet I have the same average amount during that same time period Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Reviewed account and was able to adjust consumption and apply a credit of $168.76. Left customer a voice mail asking him to contact me to discuss account

Complaint: ***
I am rejecting this response because:
CClearly I have stated there is a larger problem with multiple people impactedI did not use that amount of water my sprinkler system is off and has been offSaws be responsible, be responsivehalf the time you don't even puck up my recyclables and when you do you leave the bin in the middle of my driveway.ive never seen such lo st serviceGod willing you get a competitorYou wouldn't have any customers.I have had nothing but absolutely terrible experience from youdud your reader read the merger incorrectly? The same month other peoplke in my same subdivision reported their bills triplingsomethings wrong here
Regards,
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Account was reviewed and a total credit of $was applied to the account on 11/9/2015. Contact was made with customer on 11/9/regarding credit applied and new balance left on the account

Unfortunately we are unable to justify any credit adjustment at this time. We can only base the usage by the monthly reads taken at the meter. We do recommend to our customers to verify reads with their monthly bill read and to also monitor their irrigation usage

On 8/19/the meter read was verified to be correct. Unfortunately we are unable to tell the customer how the water was used or wasted. The only credit we awere able to apply and justify was the previous adjustment of $and $in late fees

The mission of the San Antonio Water System is to provide the highest quality customer experience in the most efficient, effective and professional manner possible. We strive to ensure that every customer and employee contact is an opportunity to create satisfaction and loyalty The
San Antonio Water System is a Municipal utility which is governed by a local board and city council. Our rates and service policies are set by these local entities which can be found in the City of San Antonio Code of Ordinances, Chapter SAWS bases residential sewer billing on the average monthly use of water during three complete consecutive billing periods, which is called the “winter average period.” The sewer rate for the first three months is based on a standard rate of $per month. Once we have three months of consumption history, we will use an average of that consumption to calculate the sewer charge, up to $per month and there would not be any reimbursement of the standard sewer rate billed Thereafter, the sewer charges will be based on the average of the usage during “the winter average period.” The water supply fee directly funds the acquisition of new water supplies to reduce San Antonio’s dependence on the Edwards Aquifer and is assessed on all potable water service There is more information about winter averaging, as well as SAWS Residential Water Service charges on our website at SAWS.org Respectfully, *** ***
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Customer is inquiring on previous account which was listed under a different name. Previous customer did have a leak, and a courtesy adjustment was applied on 8/23/for a sprinkler/commode repair. A courtesy credit of $122.32 was applied for 25% of the water loss for two months. We are unable to provide any additional credit to the account. A leak at the property is the responsibility of the owner, SAWS provides a percentage of relief for the water loss as a courtesy

Credit was applied and balance on the account is $Unfortunately the online information is what was billed and will not update with any changes made to the account after billing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Customer spoke to a Call Center Supervisor on 12/11/who then went over her the current consumption charges. An appointment was scheduled for 12/11/at 1:30pm with our Conservation Dept. A service request will also be created to have the meter tested

Complaint: ***
I am rejecting this response because: they have not resolved the issueOnce they come out to read and test the meter and provide their finidings, I will reconsider closing this complaint.
Regards,
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Complaint: ***
I am rejecting this response because: They haven't done anything except ask for my name! SAWS claim # *** *** *** *** *** *** *** *** ** ***
Regards,
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Complaint: ***
I am rejecting this response because:
The credit is not enoughWe did not even used all that water and the leak is not even our fault
Regards,
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Complaint: ***
I am rejecting this response because: they still have failed to explain water usage quadrupling when there is one sink and one toilet and not even a water hose hooked upThis has been an issue with my business and surrounding business and in refuse to justbsit back and accept that bill when I know for s fact they are doing this to try to get moneyNo I do not accept.
Regards,
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