The Olympian

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

I am in the midst of getting the phone call pulled and will address this once this has been doneThanks [redacted] C

I do apologize that Mr [redacted] continues to get the YES paperAfter looking at his address I show a YES was requested via telephoneI am not sure who Mr [redacted] is calling a show the account is still activeI have put in a request to have the YES paper stopped effective 12-11-Thanks *** *

This customer owes $for service from 11/17/15, when their subscription expired until the stop date of 1-5-for a move out As a courtesy The Olympian has written off the dollar amount owed of $

The Olympian paper was started in our system effective 5-10- On 5-23-the customer stopped the paper due to the paper never being delivered On June 1, the refund request had been processed Customer never received the refund and a stop payment was put on the check June 24th, Another refund request was put through that same day to have a credit to her debit card The office called Mrs [redacted] to inform her of this information She is happy

Complaint: ***I am rejecting this response because:Sincerely,*** ***
THE OLYMPIAN RESPPONSE IS BOGUS! I NEVER REQUESTED TO RECEIVE "YES" - BY TELEPHONE OR EMAIL! I WANT THE OLYMPIAN TO PROVIDE THE DATE "I REQUESTED BY PHONE TO RECEIVE "YES."
THANK YOU Revdex.com FOR YOUR SERVICEOTHERWISE, COMPLAINTS WOULD DEAD END

We will notify all of our telemarketing partners to put the number in question into all of there internal Do not call lists. Thank you Inho S***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

I am sorry that Mrs*** is having delivery issuesAt this time we do not have a carrier on your routeThe staff is delivering and I will make sure they have your address on their delivery listI will ask that accounting credits your account for weeks of missed delivery

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thanks you for helping me resolve this matter, The payment was sent yesterday 6-29-2016Sincerely, *** ***

We sincerely apologize for the way this situation was handled. It is clear that Ms. [redacted] mother) did not intend to purchase two digital subscriptions on top of her current print plus digital subscription. We are more than happy to refund her the full amount of $199.00. Our records...

indicate that a total of $184.82 should have already been returned to her cards. The refund was processed in two transactions that represent partial refunds on the two opened accounts. I have assured [redacted] that we will refund the remaining $14.18 to her mother's credit card as quickly as possible. We appreciate Ms. [redacted] as a subscriber and apologize for the upset that this has caused.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I do apologize that Mr. [redacted] continues to get the YES paper. After looking at his address I show a YES was requested via telephone. I am not sure who Mr. [redacted] is calling a show the account is still active. I have put in a request to have the YES paper stopped effective 12-11-16. Thanks [redacted]...

*

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
 
I DID NOT request "YES" = junk mail.

I am in the midst of getting the phone call pulled and will address this once this has been done. Thanks [redacted] C

The Olympian paper was started in our system effective 5-10-16.  On 5-23-16 the customer stopped the paper due to the paper never being delivered.  On June 1, 2016 the refund request had been processed.  Customer never received the refund and a stop payment was put on the check June...

24th, 2016. Another refund request was put through that same day to have a credit to her debit card.  The office called Mrs. [redacted] to inform her of this information.  She is happy.

This customer owes $21.62 for service from 11/17/15, when their subscription expired until the stop date of 1-5-16 for a move out.  As a courtesy The Olympian has written off the dollar amount owed of $21.62.

There were 2 renewal statements sent out to this customer on 12-29-14 and 1-26-15.  It states on our renewal statements: "Your subscription continues until stopped by the subscriber".  There is a grace period for the customer to send the payment into the office, since there was no payment...

received, the account stopped on 4-10-15.  During this period (between the expire date and stop date) the customer did go through our automated system and stopped their paper for vacation on 3-2-15 with a restart on 3-6-15.  Our office wrote off the grace owed by the customer on 4-10-15 leaving no balance due by the customer.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]