The One Group

The roof has been repaired and all is taken care of

I just want the business to make sure that everything is sealed properly

Initial Business Response /* (1000, 18, 2016/03/21) */
Marjorie:
We have reviewed this complaint, and here is a recap of the situation:
- It appears Mr*** received a notice from our organization regarding an information security incident that affected certain users of our solutionIn
this notice, there was an offer for two years of complimentary credit monitoring and identity protection, along with instructions for enrolling in this protectionThis offer required enrollment within a day periodIt appears that Mr*** attempted to enroll after the expiration of that day period
- As some of our users reported that they experienced problems in enrolling with Experian (the provider of these services), we have asked Experian to reach out to Mr*** and help him enroll and secure the two years of protection
Thank you, and let me kno w if you have any other questions
*** ***
President
Enterprise Health
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 24, 2016/04/04) */
Yes, the company has finally responded to me and honored their promise of identity theft protectionThis complaint is resolved
Thank you for your very helpful assistance