For the company to say, "We have had no response from her until your message." is incorrectI responded to their message sent on June 22, 2015, at 10:My response was sent June 22, 2015, at 11:AMAs I said in that response I have no interest in ever using Anchor Hocking products again, and I am not interested in replacement items, based on my experience with themI also indicated that I would be contacting the Revdex.com, as I felt it was important to let other consumers know of my experience
Dear Revdex.com:
Thank you for taking the time to
contact Anchor Hocking regarding the problem *** *** has experienced with
our Cracker jar product offering
Anchor Hocking strives to
maintain high quality standards to provide the finest glassware offerings. We are
proud of our products and
responsiveness to our consumer questions and concerns. We strive to understand and resolve all
product issues
We have no record on file that *** *** has
contacted Anchor Hocking to discuss the problem experienced with our Cracker jarTherefore, we asked for two damaged Cracker
jars to be returned to us for product analysis at the address listed below, to
my attention. Once the analysis is
completed we will be back in contact with *** *** regarding our finding
and the resolution to this matter. We
will also reimburse *** *** postage expenseIf a refund is preferred
please include the receipt of purchase
We apologize for the inconvenience in this matter. If we may be of further assistance, please
feel free to contact our office
Sincerely,
ANCHOR HOCKING COMPANY
Marianne J***
Supervisor Consumer Affairs
Pierce Ave
Lancaster, OH
Anchor Hocking strives to understand and resolve all product issues We will as a onetime courtesy honor Ms*** request for a “TrueFit” dish and cover Because she is unable to return her “Essentials” dishes and covers we suggest donating to a charity of her choice. The original tote should be kept as the “TrueFit” offering does not include a tote We hope Ms*** enjoys her replacement dish and cover and looks to Anchor Hocking for her future glassware purchases ANCHOR HOCKING COMPANY Marianne J*** Supervisor Consumer Affairs
they advised they have no record of direct contact to the companyUmmmmm they won't, I advised the vendor is *** *** *** ***I also asked for information on the cost of getting the jars from Anchor Hocking directly verses *** *** *** *** and they never addressed that
I reviewed the response made by the business in reference to complaint ID [redacted]. I no longer have the receipt for the Anchor Hocking pan, but I will accept $50. for loss of food expense.Thank you for your assistance is resolving this matter, as Anchor Hocking would not do the right thing prior to me contacting the Revdex.com.
Dear
Revdex.com:
Anchor
Hocking strives to maintain high quality standards to provide the finest product
offerings available. We are proud of our
products and responsiveness to our consumer questions and concerns. We strive to understand and resolve all
product...
issues.
Our records show we received one email
from [redacted] dated Saturday February 6, 2016, regarding a plastic
item. We apologize for the delay in our
response. However all questions and concerns are answered in order received and
as permitted in our work day.
Anchor Hocking was not the manufacturers of
Mr. [redacted]’s plastic product. This
product was manufactured by Anchor Hocking Plastic. Anchor Plastic was acquired by Newell
Rubbermaid in 1987. Newell sold the
plastic company a few years after purchasing. Unfortunately we have no additional information
on Anchor Hocking Plastic and if the company still exist today.
May we suggest Mr. [redacted] check the internet
for information on Anchor Hocking Plastic and for his requested information.
Sincerely,
ANCHOR HOCKING COMPANY
Marianne J[redacted]
Supervisor Consumer Affairs
Thank
you for taking the time to contact Anchor Hocking regarding the problem [redacted] has experienced with her baking dish.
Anchor Hocking strives to maintain high
quality standards to provide the finest glassware offerings available. We are proud of our products...
and
responsiveness to our consumer questions and concerns. We strive to understand and resolve all
product issues.
The
material used in glass bakeware in the market place today is known as soda lime
glass, which has been subjected to a manufacturing process known as
tempering. It is the same process used
to produce tempered safety glass found in many windows or glass shower doors,
etc. A characteristic common to this
glass is the manner in which it breaks.
It will generally break into many smaller rounded pieces, some larger,
which are less likely to cause serious injury. Although this method of failure
can sometimes be unsettling, it is specifically made this way to protect
the consumer. A warning on our
Care/Use/Warranty and ovenware packaging describes this mode of failure.
We
received an email from Ms. [redacted] on Wednesday, June 17, at 10:07 am regarding
the problem she experienced with her bakeware.
We responded within 3 working days on June, 22, 2015 at 10:08
am. We explained the method of failure for tempered bakeware and asked for
the glass to be returned for product analysis. We have had no response from her until your
message. If Ms. [redacted] will please
refer to our Care/Use/Warranty information we also state, do not dispose of damaged
product, as we may request it be returned.
Unfortunately, without having the glass we are unable to determine the cause of
the incident and to verify we were the manufacturer of the baking dish.
Due to the glass not being available for
product analysis we are unable to offer finical compensation. However because we would like Ms. [redacted] to
use Anchor Hocking products under separate cover we have sent a 3 quart baking dish,
“Manchester” beverageware and “Presence” cake set with our compliments. She may expect delivery within the next few
weeks.
If
we may be of further assistance, please do not hesitate to contact our office.
Thank you for taking the time to
contact the Anchor Hocking Company.
Anchor
Hocking strives to maintain high quality standards to produce the finest
glassware products and provide the best...
accessories available. We strived to understand and resolve all product
issues.
All calls are answered in order of
receiving within 1-2 business days.
Emails are answered in order of date received and as permitted in our
work day. We received two emails from
Ms. [redacted] dated 12/7/15 and 12/8/15. Our record also shows one phone message
on 12/8/15.
Although
the plastic covers are not covered under our 5 year glassware warranty we
advised Ms. [redacted] on 12/8/15 as a courtesy replacement covers will be issued
with our compliments. She may expect
delivery within in the next few weeks.
If we may be of further assistance, please do not hesitate to contact
our office.
Sincerely,
ANCHOR HOCKING GLASS COMPANY
[redacted]Supervisor Consumer Affairs
Anchor Hocking strives to maintain high quality standards to produce the finest glassware and provide the best accessories available. Ms. [redacted] contacted us on August 11, 2017 regarding a problem she was experiencing with her baking dish and cover. She asked for a “TrueFit”...
cover to be sent because she could not use her “Essential” bakeware dish and cover. We explained the “TrueFit” cover would not fit her “Essential” baking dish. Additionally she wanted a tote for her bakeware and the “TrueFit” product offering does offer a tote. Because we wanted to determine the cause of the problem she was experiencing with our product we asked for the original dish and cover to be returned (postage paid by us) for product analysis. Additionally a hand selected “Essential” replacement baking dish and cover was sent with our compliments. We also listed she could return the original dish and cover in her replacement packaging. To date we have not received the original product. Again, the replacement dish and cover sent to Ms. [redacted] was hand selected and tested for lid fit before shipping. We are sorry she is unhappy with our replacement offering. Because the “TrueFit” cover will not fit her dish and does come with a tote, if she will return her receipt of purchase to the address listed below we will refund her purchase price. If the receipt is not available the MSRP price will be issued. We apologize for the inconvenience in this matter and if we may be of further assistance please feel free to contact our office. ANCHOR HOCKING COMPANY ...⇄ Marianne Ja[redacted] ...⇄ Supervisor Consumer Affairs 519 Pierce Ave Lancaster, OH 43130
Thank you for contacting Anchor Hocking regarding an incident [redacted] experienced with her bakeware product. For over a hundred and ten years Anchor Hocking has strived to maintain high standards to provide the finest products available in the marketplace today and in the future. ...
We received and responded to an email Ms. [redacted] sent on December 7, 2016. In our message we mentioned bakeware in the market place today is soda lime glass, which has been subjected to a manufacturing process known as tempering. A characteristic common to this glass is the manner in which it breaks. It will break into many smaller rounded pieces (some larger), which are less likely to cause serious injury. Tempered glassware is also a more durable glass and for forty years tempering has been in the home we have had less than 0.002% of failures from the millions and millions of baking dishes that have been sold. A warning on our Care/Use/Warranty and bakeware packaging describes this mode of failure. Without having the opportunity to inspect the baking dish, we are unable to determine the cause of the breakage or whether the product involved in this incident is in fact an Anchor Hocking product. Often, similar products manufactured by other entities are improperly identified as Anchor Hocking. Additionally our Care/Use/Warranty information states, do not dispose of damaged product, as we may request it be returned. Due to the glass not being available for product analysis we are unable to offer compensation as requested. However because we would like Ms. [redacted] to use Anchor Hocking products if she will contact us with her address (NO PO BOX) we will ship a beverageware and servingware set with our compliments. Finally, Anchor Hocking is deeply committed to manufacturing safe bakeware products. Based on our extensive research and testing tempered soda-lime-silicate glass bakeware has an excellent safety and customer satisfaction record. Sincerely, ANCHOR HOCKING COMPANY Marianne J[redacted] Supervisor Consumer Affairs 519 Pierce Ave Lancaster, OH 43130
They never sent a postage page label for me to return the item. This is a design flaw in every one of these lids, not just mine. The woman I conversed with was going to send me a new dish with the True Fit lid. I know the True fit lid does not work on the other dish. I know what I was told. I have spent way too much time on this issue. Send a postage page label (even though I still have to repackage and take to thepost office). Also, please send a new dish with the True Fit lid.The dish and lid that come with the insulated packing are designed poorly and none of the lids works well and are ex tremely hard to remove. I have tried many of them in the store. This is bad customer service!!!!!
Anchor Hocking has received Ms.
[redacted] response to our letter regarding the problem she experienced with her
baking dish.
As mentioned previously the material
used in glass ovenware in the market place today is soda lime glass, which has
been subjected to a manufacturing process known as tempering. A characteristic common to this glass is the
manner in which it breaks. It will break
into many smaller rounded pieces (some larger), which are less likely to cause
serious injury. Tempered glassware is also a more durable glass and for over thirty five
years that tempering has been in the home we have had less than 0.002% of failures
from the millions and millions of baking dishes that have been sold. Beside the durability and safety
there is no lead or harmful chemicals in our glassware. Without doubt Anchor Hocking’s ovenware is an
extraordinarily safe and consumer healthy product found in the market place
today.
Without
having the opportunity to inspect the baking dish, we are unable to determine the
cause of the breakage or whether the product involved in this incident is in
fact an Anchor Hocking product. Often, similar products manufactured by other
entities are improperly identified as Anchor Hocking. Our Care/Use/Warranty information states, do
not dispose of damaged product, as we may request it be returned.
if
Ms. [redacted] has the receipt of purchase for the bakeware she may return the
receipt to my attention at the address listed below. She may also include her food loss
expense. As a courtesy we will reimburse
her dish replacement and food loss expenses.
We
are sorry Ms. [redacted] has also declined our offer for Anchor Hocking products. If she should decide she would like the
products offered she may contact us and they will be issued with our
compliments.
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
For the company to say, "We have had no response from her until your message." is incorrectI responded to their message sent on June 22, 2015, at 10:My response was sent June 22, 2015, at 11:AMAs I said in that response I have no interest in ever using Anchor Hocking products again, and I am not interested in replacement items, based on my experience with themI also indicated that I would be contacting the Revdex.com, as I felt it was important to let other consumers know of my experience
Dear Revdex.com:
Thank you for taking the time to
contact Anchor Hocking regarding the problem *** *** has experienced with
our Cracker jar product offering
Anchor Hocking strives to
maintain high quality standards to provide the finest glassware offerings. We are
proud of our products and
responsiveness to our consumer questions and concerns. We strive to understand and resolve all
product issues
We have no record on file that *** *** has
contacted Anchor Hocking to discuss the problem experienced with our Cracker jarTherefore, we asked for two damaged Cracker
jars to be returned to us for product analysis at the address listed below, to
my attention. Once the analysis is
completed we will be back in contact with *** *** regarding our finding
and the resolution to this matter. We
will also reimburse *** *** postage expenseIf a refund is preferred
please include the receipt of purchase
We apologize for the inconvenience in this matter. If we may be of further assistance, please
feel free to contact our office
Sincerely,
ANCHOR HOCKING COMPANY
Marianne J***
Supervisor Consumer Affairs
Pierce Ave
Lancaster, OH
Anchor Hocking strives to understand and resolve all product issues We will as a onetime courtesy honor Ms*** request for a “TrueFit” dish and cover Because she is unable to return her “Essentials” dishes and covers we suggest donating to a charity of her choice. The original tote should be kept as the “TrueFit” offering does not include a tote We hope Ms*** enjoys her replacement dish and cover and looks to Anchor Hocking for her future glassware purchases ANCHOR HOCKING COMPANY Marianne J*** Supervisor Consumer Affairs
I need the replacement lids because the prior ones have cracked beyond being usable
they advised they have no record of direct contact to the companyUmmmmm they won't, I advised the vendor is *** *** *** ***I also asked for information on the cost of getting the jars from Anchor Hocking directly verses *** *** *** *** and they never addressed that
I reviewed the response made by the business in reference to complaint ID [redacted]. I no longer have the receipt for the Anchor Hocking pan, but I will accept $50. for loss of food expense.Thank you for your assistance is resolving this matter, as Anchor Hocking would not do the right thing prior to me contacting the Revdex.com.
Dear
Revdex.com:
Anchor
Hocking strives to maintain high quality standards to provide the finest product
offerings available. We are proud of our
products and responsiveness to our consumer questions and concerns. We strive to understand and resolve all
product...
issues.
Our records show we received one email
from [redacted] dated Saturday February 6, 2016, regarding a plastic
item. We apologize for the delay in our
response. However all questions and concerns are answered in order received and
as permitted in our work day.
Anchor Hocking was not the manufacturers of
Mr. [redacted]’s plastic product. This
product was manufactured by Anchor Hocking Plastic. Anchor Plastic was acquired by Newell
Rubbermaid in 1987. Newell sold the
plastic company a few years after purchasing. Unfortunately we have no additional information
on Anchor Hocking Plastic and if the company still exist today.
May we suggest Mr. [redacted] check the internet
for information on Anchor Hocking Plastic and for his requested information.
Sincerely,
ANCHOR HOCKING COMPANY
Marianne J[redacted]
Supervisor Consumer Affairs
Thank
you for taking the time to contact Anchor Hocking regarding the problem [redacted] has experienced with her baking dish.
Anchor Hocking strives to maintain high
quality standards to provide the finest glassware offerings available. We are proud of our products...
and
responsiveness to our consumer questions and concerns. We strive to understand and resolve all
product issues.
The
material used in glass bakeware in the market place today is known as soda lime
glass, which has been subjected to a manufacturing process known as
tempering. It is the same process used
to produce tempered safety glass found in many windows or glass shower doors,
etc. A characteristic common to this
glass is the manner in which it breaks.
It will generally break into many smaller rounded pieces, some larger,
which are less likely to cause serious injury. Although this method of failure
can sometimes be unsettling, it is specifically made this way to protect
the consumer. A warning on our
Care/Use/Warranty and ovenware packaging describes this mode of failure.
We
received an email from Ms. [redacted] on Wednesday, June 17, at 10:07 am regarding
the problem she experienced with her bakeware.
We responded within 3 working days on June, 22, 2015 at 10:08
am. We explained the method of failure for tempered bakeware and asked for
the glass to be returned for product analysis. We have had no response from her until your
message. If Ms. [redacted] will please
refer to our Care/Use/Warranty information we also state, do not dispose of damaged
product, as we may request it be returned.
Unfortunately, without having the glass we are unable to determine the cause of
the incident and to verify we were the manufacturer of the baking dish.
Due to the glass not being available for
product analysis we are unable to offer finical compensation. However because we would like Ms. [redacted] to
use Anchor Hocking products under separate cover we have sent a 3 quart baking dish,
“Manchester” beverageware and “Presence” cake set with our compliments. She may expect delivery within the next few
weeks.
If
we may be of further assistance, please do not hesitate to contact our office.
Thank you for taking the time to
contact the Anchor Hocking Company.
Anchor
Hocking strives to maintain high quality standards to produce the finest
glassware products and provide the best...
accessories available. We strived to understand and resolve all product
issues.
All calls are answered in order of
receiving within 1-2 business days.
Emails are answered in order of date received and as permitted in our
work day. We received two emails from
Ms. [redacted] dated 12/7/15 and 12/8/15. Our record also shows one phone message
on 12/8/15.
Although
the plastic covers are not covered under our 5 year glassware warranty we
advised Ms. [redacted] on 12/8/15 as a courtesy replacement covers will be issued
with our compliments. She may expect
delivery within in the next few weeks.
If we may be of further assistance, please do not hesitate to contact
our office.
Sincerely,
ANCHOR HOCKING GLASS COMPANY
[redacted]Supervisor Consumer Affairs
Anchor Hocking strives to maintain high quality standards to produce the finest glassware and provide the best accessories available. Ms. [redacted] contacted us on August 11, 2017 regarding a problem she was experiencing with her baking dish and cover. She asked for a “TrueFit”...
cover to be sent because she could not use her “Essential” bakeware dish and cover. We explained the “TrueFit” cover would not fit her “Essential” baking dish. Additionally she wanted a tote for her bakeware and the “TrueFit” product offering does offer a tote. Because we wanted to determine the cause of the problem she was experiencing with our product we asked for the original dish and cover to be returned (postage paid by us) for product analysis. Additionally a hand selected “Essential” replacement baking dish and cover was sent with our compliments. We also listed she could return the original dish and cover in her replacement packaging. To date we have not received the original product. Again, the replacement dish and cover sent to Ms. [redacted] was hand selected and tested for lid fit before shipping. We are sorry she is unhappy with our replacement offering. Because the “TrueFit” cover will not fit her dish and does come with a tote, if she will return her receipt of purchase to the address listed below we will refund her purchase price. If the receipt is not available the MSRP price will be issued. We apologize for the inconvenience in this matter and if we may be of further assistance please feel free to contact our office. ANCHOR HOCKING COMPANY ...⇄ Marianne Ja[redacted] ...⇄ Supervisor Consumer Affairs 519 Pierce Ave Lancaster, OH 43130
Thank you for contacting Anchor Hocking regarding an incident [redacted] experienced with her bakeware product. For over a hundred and ten years Anchor Hocking has strived to maintain high standards to provide the finest products available in the marketplace today and in the future. ...
We received and responded to an email Ms. [redacted] sent on December 7, 2016. In our message we mentioned bakeware in the market place today is soda lime glass, which has been subjected to a manufacturing process known as tempering. A characteristic common to this glass is the manner in which it breaks. It will break into many smaller rounded pieces (some larger), which are less likely to cause serious injury. Tempered glassware is also a more durable glass and for forty years tempering has been in the home we have had less than 0.002% of failures from the millions and millions of baking dishes that have been sold. A warning on our Care/Use/Warranty and bakeware packaging describes this mode of failure. Without having the opportunity to inspect the baking dish, we are unable to determine the cause of the breakage or whether the product involved in this incident is in fact an Anchor Hocking product. Often, similar products manufactured by other entities are improperly identified as Anchor Hocking. Additionally our Care/Use/Warranty information states, do not dispose of damaged product, as we may request it be returned. Due to the glass not being available for product analysis we are unable to offer compensation as requested. However because we would like Ms. [redacted] to use Anchor Hocking products if she will contact us with her address (NO PO BOX) we will ship a beverageware and servingware set with our compliments. Finally, Anchor Hocking is deeply committed to manufacturing safe bakeware products. Based on our extensive research and testing tempered soda-lime-silicate glass bakeware has an excellent safety and customer satisfaction record. Sincerely, ANCHOR HOCKING COMPANY Marianne J[redacted] Supervisor Consumer Affairs 519 Pierce Ave Lancaster, OH 43130
They never sent a postage page label for me to return the item. This is a design flaw in every one of these lids, not just mine. The woman I conversed with was going to send me a new dish with the True Fit lid. I know the True fit lid does not work on the other dish. I know what I was told. I have spent way too much time on this issue. Send a postage page label (even though I still have to repackage and take to thepost office). Also, please send a new dish with the True Fit lid.The dish and lid that come with the insulated packing are designed poorly and none of the lids works well and are ex tremely hard to remove. I have tried many of them in the store. This is bad customer service!!!!!
Anchor Hocking has received Ms.
[redacted] response to our letter regarding the problem she experienced with her
baking dish.
As mentioned previously the material
used in glass ovenware in the market place today is soda lime glass, which has
been subjected to a manufacturing process known as tempering. A characteristic common to this glass is the
manner in which it breaks. It will break
into many smaller rounded pieces (some larger), which are less likely to cause
serious injury. Tempered glassware is also a more durable glass and for over thirty five
years that tempering has been in the home we have had less than 0.002% of failures
from the millions and millions of baking dishes that have been sold. Beside the durability and safety
there is no lead or harmful chemicals in our glassware. Without doubt Anchor Hocking’s ovenware is an
extraordinarily safe and consumer healthy product found in the market place
today.
Without
having the opportunity to inspect the baking dish, we are unable to determine the
cause of the breakage or whether the product involved in this incident is in
fact an Anchor Hocking product. Often, similar products manufactured by other
entities are improperly identified as Anchor Hocking. Our Care/Use/Warranty information states, do
not dispose of damaged product, as we may request it be returned.
if
Ms. [redacted] has the receipt of purchase for the bakeware she may return the
receipt to my attention at the address listed below. She may also include her food loss
expense. As a courtesy we will reimburse
her dish replacement and food loss expenses.
We
are sorry Ms. [redacted] has also declined our offer for Anchor Hocking products. If she should decide she would like the
products offered she may contact us and they will be issued with our
compliments.
Sincerely,
ANCHOR HOCKING COMPANY
Marianne Jackson
Supervisor Consumer Affairs
519 Pierce Ave
Lancaster, OH 43130