Anchor Hocking has received Ms [redacted] response to our letter regarding the problem she experienced with her baking dish As mentioned previously the material used in glass ovenware in the market place today is soda lime glass, which has been subjected to a manufacturing process known as tempering A characteristic common to this glass is the manner in which it breaks It will break into many smaller rounded pieces (some larger), which are less likely to cause serious injury Tempered glassware is also a more durable glass and for over thirty five years that tempering has been in the home we have had less than 0.002% of failures from the millions and millions of baking dishes that have been sold Beside the durability and safety there is no lead or harmful chemicals in our glassware Without doubt Anchor Hocking’s ovenware is an extraordinarily safe and consumer healthy product found in the market place today Without having the opportunity to inspect the baking dish, we are unable to determine the cause of the breakage or whether the product involved in this incident is in fact an Anchor Hocking productOften, similar products manufactured by other entities are improperly identified as Anchor Hocking Our Care/Use/Warranty information states, do not dispose of damaged product, as we may request it be returned if Ms [redacted] has the receipt of purchase for the bakeware she may return the receipt to my attention at the address listed below She may also include her food loss expense As a courtesy we will reimburse her dish replacement and food loss expenses We are sorry Ms [redacted] has also declined our offer for Anchor Hocking products If she should decide she would like the products offered she may contact us and they will be issued with our compliments Sincerely, ANCHOR HOCKING COMPANY Marianne Jackson Supervisor Consumer Affairs Pierce Ave Lancaster, OH
I reviewed the response made by the business in reference to complaint ID [redacted] I no longer have the receipt for the Anchor Hocking pan, but I will accept $for loss of food expense.Thank you for your assistance is resolving this matter, as Anchor Hocking would not do the right thing prior to me contacting the Revdex.com
Thank you for taking the time to contact the Anchor Hocking Company Anchor Hocking strives to maintain high quality standards to produce the finest glassware products and provide the best accessories available We strived to understand and resolve all product issues All calls are answered in order of receiving within 1-business days Emails are answered in order of date received and as permitted in our work day We received two emails from Ms [redacted] dated 12/7/and 12/8/Our record also shows one phone message on 12/8/ Although the plastic covers are not covered under our year glassware warranty we advised Ms [redacted] on 12/8/as a courtesy replacement covers will be issued with our compliments She may expect delivery within in the next few weeks If we may be of further assistance, please do not hesitate to contact our office Sincerely, ANCHOR HOCKING GLASS COMPANY [redacted] Supervisor Consumer Affairs
Anchor Hocking strives to maintain high quality standards to produce the finest glassware and provide the best accessories available Ms [redacted] contacted us on August 11, regarding a problem she was experiencing with her baking dish and cover She asked for a “TrueFit” cover to be sent because she could not use her “Essential” bakeware dish and cover We explained the “TrueFit” cover would not fit her “Essential” baking dish Additionally she wanted a tote for her bakeware and the “TrueFit” product offering does offer a tote Because we wanted to determine the cause of the problem she was experiencing with our product we asked for the original dish and cover to be returned (postage paid by us) for product analysis Additionally a hand selected “Essential” replacement baking dish and cover was sent with our complimentsWe also listed she could return the original dish and cover in her replacement packaging To date we have not received the original product Again, the replacement dish and cover sent to Ms [redacted] was hand selected and tested for lid fit before shippingWe are sorry she is unhappy with our replacement offeringBecause the “TrueFit” cover will not fit her dish and does come with a tote, if she will return her receipt of purchase to the address listed below we will refund her purchase price If the receipt is not available the MSRP price will be issued We apologize for the inconvenience in this matter and if we may be of further assistance please feel free to contact our office ANCHOR HOCKING COMPANY Marianne Ja*** Supervisor Consumer Affairs Pierce Ave Lancaster, OH
They never sent a postage page label for me to return the item This is a design flaw in every one of these lids, not just mine The woman I conversed with was going to send me a new dish with the True Fit lid I know the True fit lid does not work on the other dish I know what I was told I have spent way too much time on this issueSend a postage page label (even though I still have to repackage and take to thepost office) Also, please send a new dish with the True Fit lid.The dish and lid that come with the insulated packing are designed poorly and none of the lids works well and are ex tremely hard to remove I have tried many of them in the store This is bad customer service!!!!!
Thank you for contacting Anchor Hocking regarding an incident [redacted] experienced with her bakeware product For over a hundred and ten years Anchor Hocking has strived to maintain high standards to provide the finest products available in the marketplace today and in the future We received and responded to an email Ms [redacted] sent on December 7, In our message we mentioned bakeware in the market place today is soda lime glass, which has been subjected to a manufacturing process known as tempering A characteristic common to this glass is the manner in which it breaks It will break into many smaller rounded pieces (some larger), which are less likely to cause serious injury Tempered glassware is also a more durable glass and for forty years tempering has been in the home we have had less than 0.002% of failures from the millions and millions of baking dishes that have been sold A warning on our Care/Use/Warranty and bakeware packaging describes this mode of failure Without having the opportunity to inspect the baking dish, we are unable to determine the cause of the breakage or whether the product involved in this incident is in fact an Anchor Hocking productOften, similar products manufactured by other entities are improperly identified as Anchor Hocking Additionally our Care/Use/Warranty information states, do not dispose of damaged product, as we may request it be returned Due to the glass not being available for product analysis we are unable to offer compensation as requested However because we would like Ms [redacted] to use Anchor Hocking products if she will contact us with her address (NO PO BOX) we will ship a beverageware and servingware set with our compliments Finally, Anchor Hocking is deeply committed to manufacturing safe bakeware products Based on our extensive research and testing tempered soda-lime-silicate glass bakeware has an excellent safety and customer satisfaction record Sincerely, ANCHOR HOCKING COMPANY Marianne J [redacted] Supervisor Consumer Affairs Pierce Ave Lancaster, OH
Anchor Hocking has received Ms [redacted] response to our letter regarding the problem she experienced with her baking dish As mentioned previously the material used in glass ovenware in the market place today is soda lime glass, which has been subjected to a manufacturing process known as tempering A characteristic common to this glass is the manner in which it breaks It will break into many smaller rounded pieces (some larger), which are less likely to cause serious injury Tempered glassware is also a more durable glass and for over thirty five years that tempering has been in the home we have had less than 0.002% of failures from the millions and millions of baking dishes that have been sold Beside the durability and safety there is no lead or harmful chemicals in our glassware Without doubt Anchor Hocking’s ovenware is an extraordinarily safe and consumer healthy product found in the market place today Without having the opportunity to inspect the baking dish, we are unable to determine the cause of the breakage or whether the product involved in this incident is in fact an Anchor Hocking productOften, similar products manufactured by other entities are improperly identified as Anchor Hocking Our Care/Use/Warranty information states, do not dispose of damaged product, as we may request it be returned if Ms [redacted] has the receipt of purchase for the bakeware she may return the receipt to my attention at the address listed below She may also include her food loss expense As a courtesy we will reimburse her dish replacement and food loss expenses We are sorry Ms [redacted] has also declined our offer for Anchor Hocking products If she should decide she would like the products offered she may contact us and they will be issued with our compliments Sincerely, ANCHOR HOCKING COMPANY Marianne Jackson Supervisor Consumer Affairs Pierce Ave Lancaster, OH
I reviewed the response made by the business in reference to complaint ID [redacted] I no longer have the receipt for the Anchor Hocking pan, but I will accept $for loss of food expense.Thank you for your assistance is resolving this matter, as Anchor Hocking would not do the right thing prior to me contacting the Revdex.com
Thank you for taking the time to contact the Anchor Hocking Company Anchor Hocking strives to maintain high quality standards to produce the finest glassware products and provide the best accessories available We strived to understand and resolve all product issues All calls are answered in order of receiving within 1-business days Emails are answered in order of date received and as permitted in our work day We received two emails from Ms [redacted] dated 12/7/and 12/8/Our record also shows one phone message on 12/8/ Although the plastic covers are not covered under our year glassware warranty we advised Ms [redacted] on 12/8/as a courtesy replacement covers will be issued with our compliments She may expect delivery within in the next few weeks If we may be of further assistance, please do not hesitate to contact our office Sincerely, ANCHOR HOCKING GLASS COMPANY [redacted] Supervisor Consumer Affairs
Anchor Hocking strives to maintain high quality standards to produce the finest glassware and provide the best accessories available Ms [redacted] contacted us on August 11, regarding a problem she was experiencing with her baking dish and cover She asked for a “TrueFit” cover to be sent because she could not use her “Essential” bakeware dish and cover We explained the “TrueFit” cover would not fit her “Essential” baking dish Additionally she wanted a tote for her bakeware and the “TrueFit” product offering does offer a tote Because we wanted to determine the cause of the problem she was experiencing with our product we asked for the original dish and cover to be returned (postage paid by us) for product analysis Additionally a hand selected “Essential” replacement baking dish and cover was sent with our complimentsWe also listed she could return the original dish and cover in her replacement packaging To date we have not received the original product Again, the replacement dish and cover sent to Ms [redacted] was hand selected and tested for lid fit before shippingWe are sorry she is unhappy with our replacement offeringBecause the “TrueFit” cover will not fit her dish and does come with a tote, if she will return her receipt of purchase to the address listed below we will refund her purchase price If the receipt is not available the MSRP price will be issued We apologize for the inconvenience in this matter and if we may be of further assistance please feel free to contact our office ANCHOR HOCKING COMPANY Marianne Ja*** Supervisor Consumer Affairs Pierce Ave Lancaster, OH
They never sent a postage page label for me to return the item This is a design flaw in every one of these lids, not just mine The woman I conversed with was going to send me a new dish with the True Fit lid I know the True fit lid does not work on the other dish I know what I was told I have spent way too much time on this issueSend a postage page label (even though I still have to repackage and take to thepost office) Also, please send a new dish with the True Fit lid.The dish and lid that come with the insulated packing are designed poorly and none of the lids works well and are ex tremely hard to remove I have tried many of them in the store This is bad customer service!!!!!
Thank you for contacting Anchor Hocking regarding an incident [redacted] experienced with her bakeware product For over a hundred and ten years Anchor Hocking has strived to maintain high standards to provide the finest products available in the marketplace today and in the future We received and responded to an email Ms [redacted] sent on December 7, In our message we mentioned bakeware in the market place today is soda lime glass, which has been subjected to a manufacturing process known as tempering A characteristic common to this glass is the manner in which it breaks It will break into many smaller rounded pieces (some larger), which are less likely to cause serious injury Tempered glassware is also a more durable glass and for forty years tempering has been in the home we have had less than 0.002% of failures from the millions and millions of baking dishes that have been sold A warning on our Care/Use/Warranty and bakeware packaging describes this mode of failure Without having the opportunity to inspect the baking dish, we are unable to determine the cause of the breakage or whether the product involved in this incident is in fact an Anchor Hocking productOften, similar products manufactured by other entities are improperly identified as Anchor Hocking Additionally our Care/Use/Warranty information states, do not dispose of damaged product, as we may request it be returned Due to the glass not being available for product analysis we are unable to offer compensation as requested However because we would like Ms [redacted] to use Anchor Hocking products if she will contact us with her address (NO PO BOX) we will ship a beverageware and servingware set with our compliments Finally, Anchor Hocking is deeply committed to manufacturing safe bakeware products Based on our extensive research and testing tempered soda-lime-silicate glass bakeware has an excellent safety and customer satisfaction record Sincerely, ANCHOR HOCKING COMPANY Marianne J [redacted] Supervisor Consumer Affairs Pierce Ave Lancaster, OH