The Online Candy Shop

This email is in reference to Complaint # [redacted] , Dated Feb **, This is the second written notice that we received in regards to this issue I /we were under the impression that after our phone conversation, that this matter was laid to rest, but it seems that we received written correspondence after our conversationThis complaint was filed against our company for the difference in price of shipping fees that the customer paid and what it actually costs our company to ship it out All of our shipping prices are posted online and the customer actually chose the less expensive shipping method ground as the shipping option The priority mail rate was a higher rate than what was advertised online, but because the weather delays that week (due to the snow etc) we shipped it out priority mail, at no extra cost to the customer There was no fraud here, and this customer seems to want a refund for the difference in what they paid for our shipping services etc and the actual cost that it cost us Our company did nothing wrong, rather we expedited the shipment for them and had to switch carriers to get them their package in a faster manner....at no EXTRA cost Please assist us in resolving this and please feel free to contact me any time Thank you in advance for your assistance Kind regards [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] There has been nothing resolved - it is my contention this guy needs to get a life and/or likes to see his name in printHe infers the situation is now non-existent and that he has taken care of matters when in fact, they continue to do business in the same shoddy manner, bilking customers on shipping chargesIf his business is in such dire need, then he is welcome to the ill-gotten gainsPLEASE -- I am done with this nonsenseApparently the Revdex.com does nothing but continue to instigate meaningless conversation In order for the Revdex.com to appropriately process your response, you MUST answer the question aboveSincerely, [redacted] %

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
[Your Answer Here]
 There has been nothing resolved - it is my contention this guy needs to get a life and/or likes to see his name in print. He infers the situation is now non-existent and that he has taken care of matters when in fact,  they continue to do business in the same shoddy manner, bilking customers on shipping charges. If his business is in such dire need, then he is welcome to the ill-gotten gains.. PLEASE -- I am done with this nonsense. Apparently the Revdex.com does nothing but continue to instigate meaningless conversation.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]  %

This email is in reference to Complaint #[redacted], Dated Feb **, 2015.  This is the second written notice that we received in regards to this issue.  I /we were under the impression that after our phone conversation, that this matter was laid to rest, but it seems that we received written correspondence after our conversation. This complaint was filed against our company for the difference in price of shipping fees that the customer paid and what it actually costs our company to ship it out.  All of our shipping prices are posted online and the customer actually chose the less expensive shipping method ground as the shipping option.  The priority mail rate was a higher rate than what was advertised  online, but because the weather delays that week (due to the snow etc) we shipped it out priority mail, at no extra cost to the customer.  There was no fraud here, and this customer seems to want a refund for the difference in what they paid for our shipping services etc and the actual cost that it cost us.  Our company did nothing wrong, rather we expedited the shipment for them and had to switch carriers to get them their package in a faster manner....at no EXTRA cost.  Please assist us in resolving this and please feel free to contact me any time.  Thank you in advance for your assistance.  Kind regards.  [redacted]

This email is in reference to ID# [redacted].  As per our phone conversation, there is really nothing more that we can add to this case.  We appreciate your assistance in regards to this matter and thank you in advance for helping us resolve this situation.  Kind regards [redacted]  [redacted]

Revdex.com:At this time, I have not been contacted by The Online Candy Shop regarding complaint ID [redacted].I did not expect they would respond as there is no longer few ethics associated with the business world now. Apparently...

this company needs to make money at the cost of a good reputation and knows that no one is going to do anything about their efforts to con the public. In essence, they just do not care about complaints and are more than willing to continue rooking the consumer.PS: Their candy is sadly lacking, also; I could have done much better for my money -- with a reputable dealer.Sincerely,[redacted]

Review: I placed an order and paid for [redacted] shipping and they shipped via [redacted] instead therefore committing fraudDesired Settlement: Refund in the difference of what I paid and actual cost to my [redacted] account

Consumer

Response:

At this time, I have not been contacted by The Online Candy Shop regarding complaint ID [redacted].I did not expect they would respond as there is no longer few ethics associated with the business world now. Apparently this company needs to make money at the cost of a good reputation and knows that no one is going to do anything about their efforts to con the public. In essence, they just do not care about complaints and are more than willing to continue rooking the consumer.PS: Their candy is sadly lacking, also; I could have done much better for my money -- with a reputable dealer.Sincerely,[redacted]

Business

Response:

This email is in reference to Complaint #[redacted], Dated Feb **, 2015. This is the second written notice that we received in regards to this issue. I /we were under the impression that after our phone conversation, that this matter was laid to rest, but it seems that we received written correspondence after our conversation. This complaint was filed against our company for the difference in price of shipping fees that the customer paid and what it actually costs our company to ship it out. All of our shipping prices are posted online and the customer actually chose the less expensive shipping method ground as the shipping option. The priority mail rate was a higher rate than what was advertised online, but because the weather delays that week (due to the snow etc) we shipped it out priority mail, at no extra cost to the customer. There was no fraud here, and this customer seems to want a refund for the difference in what they paid for our shipping services etc and the actual cost that it cost us. Our company did nothing wrong, rather we expedited the shipment for them and had to switch carriers to get them their package in a faster manner....at no EXTRA cost. Please assist us in resolving this and please feel free to contact me any time. Thank you in advance for your assistance. Kind regards. [redacted]

Business

Response:

This email is in reference to ID# [redacted]. As per our phone conversation, there is really nothing more that we can add to this case. We appreciate your assistance in regards to this matter and thank you in advance for helping us resolve this situation. Kind regards [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

There has been nothing resolved - it is my contention this guy needs to get a life and/or likes to see his name in print. He infers the situation is now non-existent and that he has taken care of matters when in fact, they continue to do business in the same shoddy manner, bilking customers on shipping charges. If his business is in such dire need, then he is welcome to the ill-gotten gains.. PLEASE -- I am done with this nonsense. Apparently the Revdex.com does nothing but continue to instigate meaningless conversation.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted] %