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The Online Jewelry Outlet

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The Online Jewelry Outlet Reviews (1)

I am responding to your Jetter dated January 9th, regarding a complaint submitted 1/8/and assigned ***This is to inform you that we have reached out to *** *** numerous times, beginning 1/6/18 following her order that was placed on 1/5/Upon attempting to run
the supplied CC information Ms. *** provided, we were unable to get an approval from the CC company to allow the order to be processedWe reached out to her on the 6th through our online portal to let he know this, but did not receive any response.On 1/11/we reached out to her via the telephone number that was supplied, but was unable to reach anyone in person.On 1/12/we reached out again via the telephone number that was supplied, again unable to reach anyone in person, but left a VM with the reason the order was not processed and our contact information to reach us to try and resolve the issue.On 1/17/we reached out again, via the email information that was provided, this time responding from a personal gmail account {and identifying us as The Online Jewelry Outlet, with her order info}, in the event that prior emails from our website were caught in a Spam fi lter or not delivered.We have not received any response from *** *** from any of these attempts to reach her, but will continue to try and do soWe would be very happy to resolve this issue, but at this time, given the information that was supplied, are unable to without hearing back from Ms***.If there are any questions regarding this issue or this letter, please let me know.Thank you,Todd D***The Online Jewelry Outlet

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Address: PO BOX 361, Broadalbin, New York, United States, 12025

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