The Optical Center of Bay Ridge

Revdex.com:At this time, my complaint, ID *** regarding The Optical Center of Bay Ridge has been resolvedSome one called from a private phone number saying they were from the Optical center of Bay RidgeThey said the glasses were readyAfter
weeks of waiting I said I did not want them and I had put my charge in dispute with my credit card companyShe said she was sorry to lose my business but that they had trouble with their staff at the storeThat was why it took so longMy credit card company has not recharged my accountNo glasses and no recharge on my *** As far as I am concerned the matter is closed.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by The Optical Center of Bay Ridge regarding complaint ID ***I have still not received a call regarding the correction of the glasses and never received the contacts that were paid
forThey have caused us so many problems and they have kept the money that was paid to them for work that was never done correctly and for contacts we never received.Sincerely,*** ***

Revdex.com:
At this time, I have not been contacted by The Optical Center of Bay Ridge regarding complaint ID ***Furthermore, they continue to try and charge our insurance company under different namesOur insurance rep insists he's never experienced such ridiculousness
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
***, the representative at The Optical Center of *** did not discuss exactly %of the charges being mentioned on the businesses' responsePerhaps this is why he has refused until now [that I've formally complained] to provide a list of itemized charges...and it's been two weeks
These are the facts (in chronological order):
-We were quoted a certain price; a little over half of what we're actually being charged. -*** asked for my social security number to see if I would qualify for financing with a company called Care Credit. -*** WITH OUT MY APPROVAL created a Care Credit account and the charged over $to it. *** created the account with information, so much so, I cannot even access my account because I cannot get through the secure log in process, being that *** just made up passwords, phone numbers, etc...-*** and The Optical Center of *** never provided an invoice, Receipt for the "purchase" that I never approved.-Had *** mentioned the charges The Optical Center of *** is discussing here for this complaint, I would have not agreed for the simple fact that I could not afford such a price.-The frames for the glasses you sold ACTUALLY RETAIL FOR $150.00, not over $400.00-The plastic lenses you sold us, cost under $100.00, not over $-All extra features were not discussed or approved-Our insurance representative agrees we were severely ripped off and SAID *** TOLD HIM THE ORDER WAS CANCELED????- I am currently disputing the charges with Care Credit since I did not approve them- We are in fact anxious to cancel the entire transactionThe insurance rep has advised us on reputable businesses to go to for Optical needs.-
-Until now, The Optical Center of *** has simply chosen to ignore me and the owner of this scam-house did not even bother to provide me with his real nameI guess he hasn't heard of a thing called the internet...?- THE OPTICAL CENTER OF *** IS A SCAM AND THEY FORGED A CREDIT CARD IN MY NAME IN ORDER TO CHARGE ANY AMOUNT THEY FELT LIKE CHARGING!!! Unfortunately I am running out of space here but I could go on all night.-The Optical Center of *** needs TO CANCEL THIS TRANSACTION!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

$10 exam copay for a wells vision comprehensive exam
$24 for 1 box of Accuvue 2 contact lenses, with which we matched the pricing of 1-800-contacts(usually only done on the purchase of a one year...

supply.
Frame retails for $350.00. patients insurance plan allows a $130.00 frame allowance, plus an additional 20% discount on the balance. ($350-$130= $220.00 -20%= 176.00)
Lenses were hi index 1.74 which retail for $499.00 plus a $32.00 copay for edge polish.
Patient received a 20% insurance discount on the hi index 1.74 lenses ( $499.00- 20%= 399.00) + 32.00 copay.
Patient purchased crizal prevencia anti-reflective coating which has a retail value at $175.00.
The patient was charged a $93.00 copay.
The patient received a contact lens fitting and exam which retails for $120.00 and was entitled to a 15% discount through her insurance…she should have paid $108.00 but only paid $50.00.
The patient is entitled to a 30% discount off any additional eyewear purchases made the same day.
This rule is applicable usually ONLY TO THE INSURED PATIENT.
As a courtesy, it was extended to a 50% discount off nonprescription sunglasses to both [redacted] and her boyfriend, [redacted].
[redacted] purchased a Costa sunglass frame which retails for $300.00 and was given a 50% discount which totaled $150.00. The normal practice on non-prescription eyewear is it should be charged nys sales tax which totaled $12.00 which brought the grand total to $162.00.
[redacted] purchased a Versace pair of sunglasses which were already on clearance for $198.00 and she also was given 50% off of her purchase and charged sales tax of $9.00 bringing her sunglasses to a total of $103.00.
The total charges after a $178.00 refund was given because of customer satisfaction after a simple honest math error on calculating tax on the non-prescription sunglasses came to $1146.00.
[redacted] followed up with the patient, her boyfriend, the medical financing company (Care Credit) as well as the patient’s optical insurance carrier VSP to immediately investigate, confirm and rectify any errors or miscalculations to the patients order.
The patient received a partial refund of $178.00 within 14 hours of their purchase.
We have a policy of full transparency and utilize when properly contacted with a client compliant a 3rd party service Joinme to keep 3rd party records of all client interaction on Potential Customer service issues in a Hippa compliant format that leaves a permanent record of the dispute , its resolution and the possible misunderstanding that may have caused it. We strive for 100% client satisfaction and engage in no aggressive sales practices that would endanger a over 20 yr perfect customer service record.

Review: I ordered and paid in full for a pair of glasses four weeks ago (June **, 2015). The amount was $1332.00. I was told they would be ready in 5 days (July *,2015). When I called that following Monday to see if they were ready, told perhaps that Friday. I called 2 weeks after that. I was told they were just submitted for work on July *. They would called when ready.

Called on July ** and told my free pair was ready the other pair maybe Wednesday (July **). I called on Wednesday July ** got a recording that the place was closed. I then put in a dispute with my credit card company even though I paid the credit card already. I feared the place went out of business. Today July ** I still do not know where my glasses are. Four weeks to the day!! I feel this place is a scam overcharging and not delivering the product (glasses) The only reason why I went to them was they were "covered" by [redacted] insurance. I feel instead of getting a discount because of this insurance plan they overcharged me.Desired Settlement: I want my full money I paid $1,332 refunded to me.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding The Optical Center of Bay Ridge has been resolved. Some one called from a private phone number saying they were from the Optical center of Bay Ridge. They said the glasses were ready. After 6 weeks of waiting I said I did not want them and I had put my charge in dispute with my credit card company. She said she was sorry to lose my business but that they had trouble with their staff at the store. That was why it took so long. My credit card company has not recharged my account. No glasses and no recharge on my [redacted]. As far as I am concerned the matter is closed.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: NOTE: I am filing this complaint on behalf of [redacted], since I am the one paying for the service "provided" to her.

My fiancé, [redacted], went for an eye exam to The Optical Center of [redacted]. We spoke to [redacted] in regards to frames for eye glasses, contacts, etc..

-My first issue: We found out the next day, that [redacted] had charged us almost $1402; almost double the agreed amount; several items that [redacted] sold to us advertised at 50% off were not at all discounted. I immediately called the The Optical Center of [redacted] to report this issue. I spoke to [redacted] and he apologized, assured us he would immediately rectify the problem. He did not rectify the problem. Instead he took 50% off the items but switched the prices around on everything, and even added extra charges. He told me we were now being charged $1146 (a number we did not agree on before we left the store).However, the charge is still showing at $1200. And again, we do not even agree on the "rectified amount of $1146.

I've attempted to get an itemized invoice from The Optical Center of [redacted] 6 times now. When I call they refuse to give me [redacted]'s last name. I've spoken to [redacted] and [redacted], they always give me the same story: "Our boss is in a meeting, we'll bring this to his attention as soon as he's out." I've heard the same line 4 times. I still don't have an itemized invoice. I even sent them a print out of what the insurance is supposed to cover. All I have from [redacted] is a hand written note with numbers he made up on the spot to back up his original scam. [redacted] and I took extensive notes and none of the prices he is making up match what we were quoted. On top of that, [redacted] has added extra charges for items and services never mentioned during our meeting with him.

-Furthermore, as if getting ripped off wasn't sufficient, [redacted] put an application through for a credit service that I could use to pay for the glasses, contacts and exam. He put erroneous information on the application. All he asked of me was for my drivers license which I gave to him. I called the service to change the address so that I could receive a bill at my current address (my drivers license has an old address). They tell me I cant update my information because nothing matches except for my social security number.

NOTE: While at The Optical Center of [redacted], a different customer was complaining about the same exact issue. [redacted] had charged her a different amount than what they had agreed on.

Note: [redacted] examined by [redacted]

MORE INFORMATION ABOUT THE OPTICAL CENTER OF [redacted]: [redacted]Desired Settlement: Also, fax me a copy of the credit app for credit care to the following fax # ###-###-#### so that I can fix all of the incorrect information [redacted] submitted on my behalf.

Do this quickly before I commence spending hours online, reviewing you services!!

Business

Response:

$10 exam copay for a wells vision comprehensive exam

$24 for 1 box of Accuvue 2 contact lenses, with which we matched the pricing of 1-800-contacts(usually only done on the purchase of a one year supply.

Frame retails for $350.00. patients insurance plan allows a $130.00 frame allowance, plus an additional 20% discount on the balance. ($350-$130= $220.00 -20%= 176.00)

Lenses were hi index 1.74 which retail for $499.00 plus a $32.00 copay for edge polish.

Patient received a 20% insurance discount on the hi index 1.74 lenses ( $499.00- 20%= 399.00) + 32.00 copay.

Patient purchased crizal prevencia anti-reflective coating which has a retail value at $175.00.

The patient was charged a $93.00 copay.

The patient received a contact lens fitting and exam which retails for $120.00 and was entitled to a 15% discount through her insurance…she should have paid $108.00 but only paid $50.00.

The patient is entitled to a 30% discount off any additional eyewear purchases made the same day.

This rule is applicable usually ONLY TO THE INSURED PATIENT.

As a courtesy, it was extended to a 50% discount off nonprescription sunglasses to both [redacted] and her boyfriend, [redacted].

[redacted] purchased a Costa sunglass frame which retails for $300.00 and was given a 50% discount which totaled $150.00. The normal practice on non-prescription eyewear is it should be charged nys sales tax which totaled $12.00 which brought the grand total to $162.00.

[redacted] purchased a Versace pair of sunglasses which were already on clearance for $198.00 and she also was given 50% off of her purchase and charged sales tax of $9.00 bringing her sunglasses to a total of $103.00.

The total charges after a $178.00 refund was given because of customer satisfaction after a simple honest math error on calculating tax on the non-prescription sunglasses came to $1146.00.

[redacted] followed up with the patient, her boyfriend, the medical financing company (Care Credit) as well as the patient’s optical insurance carrier VSP to immediately investigate, confirm and rectify any errors or miscalculations to the patients order.

The patient received a partial refund of $178.00 within 14 hours of their purchase.

We have a policy of full transparency and utilize when properly contacted with a client compliant a 3rd party service Joinme to keep 3rd party records of all client interaction on Potential Customer service issues in a Hippa compliant format that leaves a permanent record of the dispute , its resolution and the possible misunderstanding that may have caused it. We strive for 100% client satisfaction and engage in no aggressive sales practices that would endanger a over 20 yr perfect customer service record.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted], the representative at The Optical Center of [redacted] did not discuss exactly %50 of the charges being mentioned on the businesses' response. Perhaps this is why he has refused until now [that I've formally complained] to provide a list of itemized charges...and it's been two weeks...

These are the facts (in chronological order):

-We were quoted a certain price; a little over half of what we're actually being charged. -[redacted] asked for my social security number to see if I would qualify for financing with a company called Care Credit. -[redacted] WITH OUT MY APPROVAL created a Care Credit account and the charged over $1.400 to it. [redacted] created the account with false information, so much so, I cannot even access my account because I cannot get through the secure log in process, being that [redacted] just made up passwords, phone numbers, etc...-[redacted] and The Optical Center of [redacted] never provided an invoice, Receipt for the "purchase" that I never approved.-Had [redacted] mentioned the charges The Optical Center of [redacted] is discussing here for this complaint, I would have not agreed for the simple fact that I could not afford such a price.-The frames for the glasses you sold ACTUALLY RETAIL FOR $150.00, not over $400.00-The plastic lenses you sold us, cost under $100.00, not over $400. -All extra features were not discussed or approved. -Our insurance representative agrees we were severely ripped off and SAID [redacted] TOLD HIM THE ORDER WAS CANCELED????- I am currently disputing the charges with Care Credit since I did not approve them. - We are in fact anxious to cancel the entire transaction. The insurance rep has advised us on reputable businesses to go to for Optical needs.-

-Until now, The Optical Center of [redacted] has simply chosen to ignore me and the owner of this scam-house did not even bother to provide me with his real name. I guess he hasn't heard of a thing called the internet...?- THE OPTICAL CENTER OF [redacted] IS A SCAM AND THEY FORGED A CREDIT CARD IN MY NAME IN ORDER TO CHARGE ANY AMOUNT THEY FELT LIKE CHARGING!!! Unfortunately I am running out of space here but I could go on all night.-The Optical Center of [redacted] needs TO CANCEL THIS TRANSACTION!!!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by The Optical Center of Bay Ridge regarding complaint ID [redacted]. Furthermore, they continue to try and charge our insurance company under different names. Our insurance rep insists he's never experienced such ridiculousness.

Sincerely,

Review: On 8/**/15 both my children had an appointment. We have been customers for about 20 years with [redacted]. We were advised that he retired. There was a women who took care of my children. I do not know her name and can not get it today since they are closed. First problem was we were told that they could not locate both of their charts. We proceeded to have both exams. We have [redacted] insurance which we never had before and [redacted] is included in this plan. My son, [redacted], was having problems with his eyes and after the exam he was told his eyes are a mess and needs to wear glasses more and needed one day contacts in lieu of what he used before. She continued to tell him how bad it was for his eyes to continue to wear the contacts he had and to not wear glasses more often. When he and my daughter sat down with the women who processes the glasses, they were given frames by her. She would place about 20 frames for them to choose from. At no time were we told he we choose certain frames( which she never showed us) they would be for free with the $125 the [redacted] would pay.

So of course they choose designer frames. We paid $260 for my daughter and my son paid $405. When I returned home I called the [redacted] and found out that they should have had a **% discount on the frames along with an additional $**0 off for designer frames. (Total $225 off and **%). Since they could not find his chart they asked my son what his contact lens strength was. He told them 3.75 so that was what they ordered for his contacts and his glasses. When we returned home, he realized that they were 3.50 and the temporary lens they gave him were too strong. I was a little confused on why after being examined they did know what they should be. We called and advised and they told me the dr. wasn't in so come by on wed (8/12) and they would give him he correct strength. I also called the [redacted] since many of my friends told me how much I should have received for the benefit. They fax me the paper to show the $225 and **% off. I called and advised what I was told and I fax it to them.

The next day I called and was told to come in and pick up the correct lens. I drove there ( which is not right near my house) and when I got there at 2:40 I was told the dr. was not there and I needed to either wait 15 min or come back. You would think I would have been told that on the phone before I made the trip. I had a 3 oclock appointment so I had to leave. I went back later on and they told me to wait while they checked. I was then told that they didn't even have the strength he needed. Again something I should have been told before I drove there again. I was told they would call when they had them from another store. I of course I was upset since my son could not go to work since he could not see. I asked about the fax and saw it on the desk. I was told that the information was wrong. I asked the same women who helped us on the first day to read it and she continued to tell me she didn't have too and that they didn't have to abide by what that paper said. Big mistake since that is what the insurance pays for. I was not happy with the answer and as I raised my voice, she told me she did all she could for me and walked away to the back room. At this point no contacts and not glasses. My son had to return a week later to see the Dr. again. They had to give him different lens because they didn't have what he needed. They were the two week contacts he used to wear and was told to just throw them out each day. Not a good idea since they are different. Anyway I was told on August [redacted] that the owner (Steve H[redacted]) would refund my son $**0 for the frames but not my daughter and not the **% off either. When the glasses came in three weeks later, he could not see out of them because they made the too strong even after we told them a few weeks back.. So they had to go back again to be replaced. NO CONTACTS YET EITHER. We continued to call since he had no contacts or glasses, We made at least 25 trips to the store and there other store on [redacted] as well. They had us going crazy trying to get what we paid for. Then my daughter was leaving for college three and half weeks later. We were told they would be ready in a week. We never received a call that her glasses were in. when we called we were told they weren't ready yet so I told them to they would have to cancel them since she was leaving the next day. Of course I then was told they would be ready after 2 that day. so another trip back to the store. Finally we called about my sons glasses and was told in two days they would be ready. When they glasses came him, he was still having problems seeing. He called and asked to speak to the Dr. and was told she was not in but would call him back. At 5 o clock when he was leaving work he called and again and was told she was with a patient and would call him back. When he got home at 6 o clock he called again and was then told 7 hours later that the Dr. could not talk to him on the phone and that there was nothing they could do about the glasses because they were the strength the Dr. said they should be. I cant tell you what my son went through. He had to go the the Dr. since he had back headaches and then had to made an appointment to go to another eye dr to get this all taken care of. I had to call the [redacted] since you only get one exam and glasses every two years. They cancelled the Optical Center of Bay Ridge's insurance claim and we are able to go somewhere else. My son ordered contacted from [redacted] contacts which will be here tomorrow and had to pay again. Keep in mind, we still did not get the contacts that were paid for as of this date. We continued to call to speak to the owner ,Steve H[redacted], and were told several times he was too busy to speak with us. HE WAS TOO BUSY, BUT WHEN WE HAD TO MAKE ALL THE TRIPS TO HIS OFFICE AND PHONE CALLS, OUR TIME IN NOT AS IMORTANT AS HIS. So on September 8th, I fax a letter to Mr. H[redacted] at his other location explaining that we wanted a full refund since my son could not see out of his glasses and was told there was nothing they could do.He still does not have his contacts and both of my children paid way too much for what they received. I waited long enough to hear back from them and I did also explain that I would submit this complain if Ididn"t hear from him. . I guess he doesn't care. When I spoke to the [redacted], they had other complaints and I see some with your company as well. So I guess we are not the only people they try to steal money from. Again I want a full refund of the $305 for my son and $260 for my daughter as well.

I will never do business with them again and I will make sure everyone I know leaves there practice as well. My sons eyes are so much worse because of them. On another note, I was told that in order to do a correct contact lens exam, you needed to stay without contacts for 24 hours. My son took his off at the office and nothing was ever said about that. I guess that's why they didn't know what his strength should be. I will wait to hear back from you with an answer on how I can get the money returned. Thank you.Desired Settlement: The Desired Outcome should be that we receive a full refund for all we went through, and if anything further happens to my sons eyes do to their negligence, I will sue them as well. Since he can not see out of the glasses they gave him and still does not have the correct contacts his eyes were getting worse. we will not go back to that place again for any exams what so ever. Just refund our money that we overpaid and never received our products correctly.

Consumer

Response:

At this time, I have not been contacted by The Optical Center of Bay Ridge regarding complaint ID [redacted]. I have still not received a call regarding the correction of the glasses and never received the contacts that were paid for. They have caused us so many problems and they have kept the money that was paid to them for work that was never done correctly and for contacts we never received.Sincerely,[redacted]