We have an ongoing claim settlement going with this customer: she has been given two offers to settle her claim which she has refusedWe are preparing one more: if she refuses again we will submit this file to the Revdex.com for their Mediation services
I have left the customer a voicemail message to go over her concerns of the move with the cost being moreMy investigation after reading the memos in our system and notes from the driverThe estimate was a NON BINDING estimate and it does show if the time goes over then what the estimated cost would be and that did get initialed so it was acknowleged Unfortunately the move did go over even though we did do a visual survey due to the circumstances of having to share an elevator at origin (3rd floor) and destination (4th Floor) with the other tenants in the building and also at origin due to the parking the truck had to be moved twice and at destination once I will of course do what I can to make this right with the customer [redacted]
Hello!!The complaint against the moving company said that it would reach out to me and offer me another settlement amountI have not received or heard from themI would like to re open the caseI didn't realize be agreeing to them offering me another amount would close the casePlease advise as to how or what I need to doThank you [redacted]
We have spoke to this customer before and we will reach out to her again todayI believe I have scanned pwk in the system showing her estimate of charges and due to the circumstances of the move she was not gave a Not To Exceed Estimate she was gave a total NON BINDING estimate, but claims salesperson verbally told her it would only take a certain estimated hours Again we will reach out to the customer again today and I will advise
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Thier is no offer for compensation in this last messageThey aren't even offering the amount of cents per pound because they are excluding items that weight a lotThey also speak of [redacted] as if he is still a employee of theirsHe is notI called and attempted to speak with him and was told "'he no longer works here"Their needs to be a fair and reasonable offer made or a different approach on my end will be takenAlso they don't address the packing materials I was charged for that I did not receive my items wrappedThey also don't address charging me for a storage where they charged per items that they ruined for example the couch they cracked in halfWhy should I pay to store a ruined item??? Regards, [redacted]
To Whom It May Concern face="Calibri"> We are aware that [redacted] is unhappy with our decision to deny an alleged property damage claim As a courtesy, we have turned the claim over to the Military Claims Office in Norfolk, VA, which is standard operating procedure for a military member when they are in disagreement as to the settlement of their claim We have shared with [redacted] the reasoning for this denial: 1) His move took place in July 02,At the time of delivery, the alleged property damage caused by our crew, was not documented on his Loss & Damage Statement or the Scorecard signed by his wife, on the day of the move (this is SOP on a military move) 2) [redacted] notified Republic Moving of his alleged property damage claim on October 15, That is year and months after our crew allegedly scratched the hardwood floorsThe rules pertaining to shipments moved under SDDC's DPS Program state very clearly, that he needs to notify the TSP of the damage within days 3) [redacted] initiated the claim filing in the DPS System on Sept11, (days after his move was completed) However, he did NOT file the alleged floor damage claim until October 24, (days after his move was completed) This means that he did not meet the day notification of loss and damage deadline As a courtesy, [redacted] (Republic Employee), arranged for an inspection by a 3rd party serviceApparently, [redacted] notified his landlord / property management companySoon after we received an email from the floor repair company and the ***, not requesting that we repair the floor BUT replace an area of the floorEmails were exchanged between [redacted] at Republic, the floor repair company, and [redacted] over the next couple months In mid-January, [redacted] brought the file to me for reviewI told her that I was hesitant to authorize the repair for two reasons: (1) Republic was not notified of the damages in a timely manner and (2) there was no proof that our crews were responsible Meanwhile, we requested the claim file from the TSP who managed the claimInformation contained in that file confirmed the timeline for filing February 9, 2015, [redacted] (Republic) advised [redacted] that she was NOT authorized to proceed with any repairs or replacement of the floors, that his claim was denied by management February 10, 2015, I emailed [redacted] and advised of my review of his claim, and that I felt there was no proof that our crews damaged the floor year and months prior, and that he did not notify our office in a timely manner to file his claim for property damage February, 17, 2015, I received an email from [redacted] requesting that I reconsider, and he argued my points of denial Meanwhile, [redacted] reached out to the Military Claims Office (MCO) in Norfolk, and inquired if the claim had been filed (per SOP) The email response she received indicated that the MCO had no record of communication with [redacted] on this matter She went one step further, and contacted the local Personal Property office to inquire if [redacted] reached out to their office to file his claimAgain, we were advised that there was no communication documented between the PPSO and [redacted] pertaining to the claim Today, I have reached out to the Landlord / Property Management Company to advise of our findingsHave not received a return phone call or email response as of 2:We believe that the MCO will find resolution on this matter, as this is their Function in the SDDC Personal Property Program (DP3) We take these matters very seriously, as we move a lot of military families in and out of San Diego and the surrounding military installationsWe have done what we feel is in the best interest of the military member, and turned this over to the Military Claims Office to reviewWe have every confidence, that the MCO will get this resolved quickly Should you need any supporting documentation, please don’t hesitate to contact me directly Respectfully, [redacted] Republic Moving
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Problem: Damaged large piece of furniture and lost other piecesRefused to work with us in getting item repaired and replacing lost items Desired Outcome: Republic Moving originally said that they would pay to have our item repaired and for us to get a quote to have the work done We sent the quote to them and have never heard from them sinceRegards, [redacted]
[redacted] from our Quality Control Department was to look into this when she was contacted on I believe it was Friday the 30th [redacted] has taking the action and reviewed the paperwork and customer this morning had a credit put back onto their credit card in the amount of $Thank You !
Republic Moving & Storage was just the Service Provider for this jobAll claims etc are to be settled the with account which is [redacted] as they would be the responsible party to handle the claims and any issues that arose with this job We also did have our Quality Control go to the residence on the day of packing and loading and you can see by the pictures we are very detailed in our packing and be very aware if we packed a jewelry box and the crews stated that they did not pack a jewelry box or even seen one, and also the customer did sign the a Before Packing List and also initialed that there was NO JEWELERY in the shipment and after packing signed on the same page after packing, that none of the above items listed were NOT included in the Household goodsAnd also on the High Value Inventory sheet no High Value Items were listedI will attach these signed and initialed forms so you can view themAlso yes there was a shuttle at origin but there was no shuttle at destination and nothing on the drivers pwk about a shuttle at destinationSo as you can clearly see on the signed and initialed pwk from the customer there was no jewelry in the shipmentPlease let me know if you have any questions
Spoke with the claims department they are still working on getting estimates to see about repairing items and then also about the claims manager speaking with management about the other itemsthank you
Revdex.com:
I have reviewed the last response made by the business in reference to complaint ID ***, and have determined that this proposed action would not
resolve my complaint For your reference, details of the offer I reviewed appear below:
The arguments presented by Ms*** (Republic) regarding timelines - which is the central element of her argument against me - have no basis
in fact Her statements are incorrect, and her comments regarding my time in service and description of at item claimed as "infamous" are insulting
and demeaning, and representative of a lack of value ascribed to a personal item that my family regarded as important Her comment stating, "I would think..."
indicates a subjective notion, not based in fact, but based on a subjective notion of what she feels is correct - clearly not something that justifies a
business decision or action The attachment and below description highlight facts surrounding my complaint that refute Republic's position and rebuttal:- There are parts to a claim - the Loss/Damage Report, or LDR, (#1) and the Claim (#2)DPS regulations state the following (see highlighted in the DPS website screen capture on pgof attachment):-- #1) Loss/Damage Report - "You should notify the Transportation Service Provider (TSP) [the Moving Company] of any loss or damage to your personal property within days of the delivery of your shipment." The instructions in paragraph of the screen capture (pg3) state that LDR can be submitted via the DPS moduleThe time stipulation is days. NOTE...see pg of the attachmentThis is the "LDR" screen captureI've highlighted the date that it was submitted - 9/11/Hardwood floors WERE annotated and submitted WITHIN the required timelineI do not see how you can dispute this. -- #2) Claim - "In order to be eligible for Full Replacement Value (FRV), you must file a claim directly with the Transportation Service Provider (TSP) via DPS within months from the date of deliveryIf the claim is filed more than months from the delivery date you will only be eligible for depreciated value up to two years from delivery."NOTE...see pg of the attachmentThis is the "CLAIM" screen capture, the one that you included in your rebuttal on Revdex.com.orgYes, you have the day count right, 113, but your statement misrepresents which document that daycount applies toYou state the days was the initial LDRThis is not trueThis is the date the "CLAIM" was created, NOT/NOT the "LDR"And as such, is well within the month window requirement. Lastly, I have repeatedly asked for documentation from the company highlighting their official policies, as well as contact information for Ms***'s
supervisor Both requests remain unanswered My demands remain - replacement of the damaged portions of the hardwood floor that their movers
caused during our move into this house, as well as return of the piece of spare hardwood that the company Republic initially approved to perform the
work (a local contractor) took from our house in an effort to match stain color Republic later reneged on this approval, forcing the local contractor
to terminate any scheduling of the repair - this action left the contractor still in possession of our spare hardwood floor piece I also demand a formal
apology from Republic for personal insult to me and unprofessional behavior in reneging on an approval that forced me to spend exhaustive efforts to rectifyRegards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I understand that the contract was non-binding, but the sales person told us that the actual cost would be less than the estimate he madeBecause he actually visited our place to go over, we believed the estimate and decided to ask them.
As a professional mover, I think he should have been more accurate otherwise there is no use coming to make an estimate
We of course accept some difference but this time the difference was a lot
The movers didn't move their truck at the destination
The sales person kept ignoring my message more than a month.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I would like to communicate with them through email rather than phone conversationRegards,
*** ***
1. There will be no refund on the storage as it is a service that we provided2. Regarding the paying for packing that did not happen, we are reviewing the pwk with what was charged and if there is any discrepancies and needs a refund of any monies we will refund that after the audit3. We have made numerous offers and will be making no more and will goto arbitration with the Revdex.com
Update:
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
*** ***
In regards to the answer the business gave. The business was unwilling to work with us until we contacted the Revdex.com. We are willing to work with them in getting our damaged item fixed and they now have said they will work with us but nothing has been said about the missing items. Their management had originally said that even though our item was damaged it still could be used and they were unwilling to help us have the damaged fixed. Since we filed with you they are now saying we could get an estimate on having our item fixed but nothing has been said about the missing items
I have left the customer a voicemail message to go over her concerns of the move with the cost being more. My investigation after reading the memos in our system and notes from the driver.. The estimate was a NON BINDING estimate and it does show if the time goes over then what the estimated...
cost would be and that did get initialed so it was acknowleged. Unfortunately the move did go over even though we did do a visual survey due to the circumstances of having to share an elevator at origin (3rd floor) and destination (4th Floor) with the other tenants in the building and also at origin due to the parking the truck had to be moved twice and at destination once. I will of course do what I can to make this right with the customer. [redacted]
We have spoke to this customer before and we will reach out to her again today. I believe I have scanned pwk in the system showing her estimate of charges and due to the circumstances of the move she was not gave a Not To Exceed Estimate she was gave a total NON BINDING estimate, but claims salesperson verbally told her it would only take a certain estimated hours. Again we will reach out to the customer again today and I will advise.
Republic Moving & Storage was just the Service Provider for this job. All claims etc are to be settled the with account which is [redacted] as they would be the responsible party to handle the claims and any issues that arose with this job. We also did have our Quality Control go to...
the residence on the day of packing and loading and you can see by the pictures we are very detailed in our packing and be very aware if we packed a jewelry box and the crews stated that they did not pack a jewelry box or even seen one, and also the customer did sign the a Before Packing List and also initialed that there was NO JEWELERY in the shipment and after packing signed on the same page after packing, that none of the above items listed were NOT included in the Household goods. And also on the High Value Inventory sheet no High Value Items were listed. I will attach these signed and initialed forms so you can view them. Also yes there was a shuttle at origin but there was no shuttle at destination and nothing on the drivers pwk about a shuttle at destination. So as you can clearly see on the signed and initialed pwk from the customer there was no jewelry in the shipment.
Please let me know if you have any questions
Attached are a few documents pertaining to the [redacted] property damage claim. This documentation is how we arrived at our determination, and denied responsibility
for the alleged damages to the floor.
1) The DPS Claim screenshot, which clearly shows that [redacted] filed his household goods claim within the 75 day guideline, but the floor damage was not filed until
113 days after the delivery. If he was aware of the floor damage on delivery day, why not file the entire claim at once? Why the 5 week delay?
2) DD619-1 which shows that we did a partial unpack at residence on the day of the move. We delivered nearly 18,000 pounds, and provided a partial unpack of cartons.
I am certain that we were at residence for a very long day. Long enough, to unpack and document a broken beer stein. If the floors were damaged by the moving crew,
there was plenty of time and opportunity to discover and document the damage.
3) The scorecard, members representative checked off that we used floor protection. Members representative check off that he / she did a walk through after unloading
the shipment. Again, opportunity to discover the floor was scratched. The only damage noted was the beer stein. Nothing about the floor. [redacted] was not present
during the move, per his rebuttal.
4) DD1850, Notification of Loss & Damage.....the infamous beer stein is listed as broken. Nothing noted about scratched floors.
5) 2 pictures of the scratches that were apparently caused by the moving crew..........I would say that those scratches are noticeable. I cannot imagine that they went
unnoticed during the unpacking and / or walk through process.
Its unfortunate that [redacted] is not happy with our decision, and appalled by our actions. We settle claims based on documentation, and there is not sufficient
documentation or proof to hold the moving crew responsible for these scratches. [redacted] obviously understands the moving process, as he has moved 9 times in 18 years.
I am still awaiting direction from the Military Claims Office in Norfolk, VA. We will move forward based on their guidance on this matter.
Respectfully,
[redacted]
Hello!!The complaint against the moving company said that it would reach out to me and offer me another settlement amount. I have not received or heard from them. I would like to re open the case. I didn't realize be agreeing to them offering me another amount would close the case. Please advise as to how or what I need to do. Thank you [redacted]
[redacted]
We have an ongoing claim settlement going with this customer: she has been given two offers to settle her claim which she has refusedWe are preparing one more: if she refuses again we will submit this file to the Revdex.com for their Mediation services
I have left the customer a voicemail message to go over her concerns of the move with the cost being moreMy investigation after reading the memos in our system and notes from the driverThe estimate was a NON BINDING estimate and it does show if the time goes over then what the estimated cost would be and that did get initialed so it was acknowleged Unfortunately the move did go over even though we did do a visual survey due to the circumstances of having to share an elevator at origin (3rd floor) and destination (4th Floor) with the other tenants in the building and also at origin due to the parking the truck had to be moved twice and at destination once I will of course do what I can to make this right with the customer [redacted]
Hello!!The complaint against the moving company said that it would reach out to me and offer me another settlement amountI have not received or heard from themI would like to re open the caseI didn't realize be agreeing to them offering me another amount would close the casePlease advise as to how or what I need to doThank you [redacted]
We have spoke to this customer before and we will reach out to her again todayI believe I have scanned pwk in the system showing her estimate of charges and due to the circumstances of the move she was not gave a Not To Exceed Estimate she was gave a total NON BINDING estimate, but claims salesperson verbally told her it would only take a certain estimated hours Again we will reach out to the customer again today and I will advise
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Thier is no offer for compensation in this last messageThey aren't even offering the amount of cents per pound because they are excluding items that weight a lotThey also speak of [redacted] as if he is still a employee of theirsHe is notI called and attempted to speak with him and was told "'he no longer works here"Their needs to be a fair and reasonable offer made or a different approach on my end will be takenAlso they don't address the packing materials I was charged for that I did not receive my items wrappedThey also don't address charging me for a storage where they charged per items that they ruined for example the couch they cracked in halfWhy should I pay to store a ruined item??? Regards, [redacted]
To Whom It May Concern face="Calibri"> We are aware that [redacted] is unhappy with our decision to deny an alleged property damage claim As a courtesy, we have turned the claim over to the Military Claims Office in Norfolk, VA, which is standard operating procedure for a military member when they are in disagreement as to the settlement of their claim We have shared with [redacted] the reasoning for this denial: 1) His move took place in July 02,At the time of delivery, the alleged property damage caused by our crew, was not documented on his Loss & Damage Statement or the Scorecard signed by his wife, on the day of the move (this is SOP on a military move) 2) [redacted] notified Republic Moving of his alleged property damage claim on October 15, That is year and months after our crew allegedly scratched the hardwood floorsThe rules pertaining to shipments moved under SDDC's DPS Program state very clearly, that he needs to notify the TSP of the damage within days 3) [redacted] initiated the claim filing in the DPS System on Sept11, (days after his move was completed) However, he did NOT file the alleged floor damage claim until October 24, (days after his move was completed) This means that he did not meet the day notification of loss and damage deadline As a courtesy, [redacted] (Republic Employee), arranged for an inspection by a 3rd party serviceApparently, [redacted] notified his landlord / property management companySoon after we received an email from the floor repair company and the ***, not requesting that we repair the floor BUT replace an area of the floorEmails were exchanged between [redacted] at Republic, the floor repair company, and [redacted] over the next couple months In mid-January, [redacted] brought the file to me for reviewI told her that I was hesitant to authorize the repair for two reasons: (1) Republic was not notified of the damages in a timely manner and (2) there was no proof that our crews were responsible Meanwhile, we requested the claim file from the TSP who managed the claimInformation contained in that file confirmed the timeline for filing February 9, 2015, [redacted] (Republic) advised [redacted] that she was NOT authorized to proceed with any repairs or replacement of the floors, that his claim was denied by management February 10, 2015, I emailed [redacted] and advised of my review of his claim, and that I felt there was no proof that our crews damaged the floor year and months prior, and that he did not notify our office in a timely manner to file his claim for property damage February, 17, 2015, I received an email from [redacted] requesting that I reconsider, and he argued my points of denial Meanwhile, [redacted] reached out to the Military Claims Office (MCO) in Norfolk, and inquired if the claim had been filed (per SOP) The email response she received indicated that the MCO had no record of communication with [redacted] on this matter She went one step further, and contacted the local Personal Property office to inquire if [redacted] reached out to their office to file his claimAgain, we were advised that there was no communication documented between the PPSO and [redacted] pertaining to the claim Today, I have reached out to the Landlord / Property Management Company to advise of our findingsHave not received a return phone call or email response as of 2:We believe that the MCO will find resolution on this matter, as this is their Function in the SDDC Personal Property Program (DP3) We take these matters very seriously, as we move a lot of military families in and out of San Diego and the surrounding military installationsWe have done what we feel is in the best interest of the military member, and turned this over to the Military Claims Office to reviewWe have every confidence, that the MCO will get this resolved quickly Should you need any supporting documentation, please don’t hesitate to contact me directly Respectfully, [redacted] Republic Moving
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Problem: Damaged large piece of furniture and lost other piecesRefused to work with us in getting item repaired and replacing lost items Desired Outcome: Republic Moving originally said that they would pay to have our item repaired and for us to get a quote to have the work done We sent the quote to them and have never heard from them sinceRegards, [redacted]
[redacted] from our Quality Control Department was to look into this when she was contacted on I believe it was Friday the 30th [redacted] has taking the action and reviewed the paperwork and customer this morning had a credit put back onto their credit card in the amount of $Thank You !
Republic Moving & Storage was just the Service Provider for this jobAll claims etc are to be settled the with account which is [redacted] as they would be the responsible party to handle the claims and any issues that arose with this job We also did have our Quality Control go to the residence on the day of packing and loading and you can see by the pictures we are very detailed in our packing and be very aware if we packed a jewelry box and the crews stated that they did not pack a jewelry box or even seen one, and also the customer did sign the a Before Packing List and also initialed that there was NO JEWELERY in the shipment and after packing signed on the same page after packing, that none of the above items listed were NOT included in the Household goodsAnd also on the High Value Inventory sheet no High Value Items were listedI will attach these signed and initialed forms so you can view themAlso yes there was a shuttle at origin but there was no shuttle at destination and nothing on the drivers pwk about a shuttle at destinationSo as you can clearly see on the signed and initialed pwk from the customer there was no jewelry in the shipmentPlease let me know if you have any questions
Spoke with the claims department they are still working on getting estimates to see about repairing items and then also about the claims manager speaking with management about the other itemsthank you
Revdex.com:
I have reviewed the last response made by the business in reference to complaint ID ***, and have determined that this proposed action would not
resolve my complaint For your reference, details of the offer I reviewed appear below:
The arguments presented by Ms*** (Republic) regarding timelines - which is the central element of her argument against me - have no basis
in fact Her statements are incorrect, and her comments regarding my time in service and description of at item claimed as "infamous" are insulting
and demeaning, and representative of a lack of value ascribed to a personal item that my family regarded as important Her comment stating, "I would think..."
indicates a subjective notion, not based in fact, but based on a subjective notion of what she feels is correct - clearly not something that justifies a
business decision or action The attachment and below description highlight facts surrounding my complaint that refute Republic's position and rebuttal:- There are parts to a claim - the Loss/Damage Report, or LDR, (#1) and the Claim (#2)DPS regulations state the following (see highlighted in the DPS website screen capture on pgof attachment):-- #1) Loss/Damage Report - "You should notify the Transportation Service Provider (TSP) [the Moving Company] of any loss or damage to your personal property within days of the delivery of your shipment." The instructions in paragraph of the screen capture (pg3) state that LDR can be submitted via the DPS moduleThe time stipulation is days. NOTE...see pg of the attachmentThis is the "LDR" screen captureI've highlighted the date that it was submitted - 9/11/Hardwood floors WERE annotated and submitted WITHIN the required timelineI do not see how you can dispute this. -- #2) Claim - "In order to be eligible for Full Replacement Value (FRV), you must file a claim directly with the Transportation Service Provider (TSP) via DPS within months from the date of deliveryIf the claim is filed more than months from the delivery date you will only be eligible for depreciated value up to two years from delivery."NOTE...see pg of the attachmentThis is the "CLAIM" screen capture, the one that you included in your rebuttal on Revdex.com.orgYes, you have the day count right, 113, but your statement misrepresents which document that daycount applies toYou state the days was the initial LDRThis is not trueThis is the date the "CLAIM" was created, NOT/NOT the "LDR"And as such, is well within the month window requirement. Lastly, I have repeatedly asked for documentation from the company highlighting their official policies, as well as contact information for Ms***'s
supervisor Both requests remain unanswered My demands remain - replacement of the damaged portions of the hardwood floor that their movers
caused during our move into this house, as well as return of the piece of spare hardwood that the company Republic initially approved to perform the
work (a local contractor) took from our house in an effort to match stain color Republic later reneged on this approval, forcing the local contractor
to terminate any scheduling of the repair - this action left the contractor still in possession of our spare hardwood floor piece I also demand a formal
apology from Republic for personal insult to me and unprofessional behavior in reneging on an approval that forced me to spend exhaustive efforts to rectifyRegards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I understand that the contract was non-binding, but the sales person told us that the actual cost would be less than the estimate he madeBecause he actually visited our place to go over, we believed the estimate and decided to ask them.
As a professional mover, I think he should have been more accurate otherwise there is no use coming to make an estimate
We of course accept some difference but this time the difference was a lot
The movers didn't move their truck at the destination
The sales person kept ignoring my message more than a month.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I would like to communicate with them through email rather than phone conversationRegards,
*** ***
1. There will be no refund on the storage as it is a service that we provided2. Regarding the paying for packing that did not happen, we are reviewing the pwk with what was charged and if there is any discrepancies and needs a refund of any monies we will refund that after the audit3. We have made numerous offers and will be making no more and will goto arbitration with the Revdex.com
Update:
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
*** ***
In regards to the answer the business gave. The business was unwilling to work with us until we contacted the Revdex.com. We are willing to work with them in getting our damaged item fixed and they now have said they will work with us but nothing has been said about the missing items. Their management had originally said that even though our item was damaged it still could be used and they were unwilling to help us have the damaged fixed. Since we filed with you they are now saying we could get an estimate on having our item fixed but nothing has been said about the missing items
I have left the customer a voicemail message to go over her concerns of the move with the cost being more. My investigation after reading the memos in our system and notes from the driver.. The estimate was a NON BINDING estimate and it does show if the time goes over then what the estimated...
cost would be and that did get initialed so it was acknowleged. Unfortunately the move did go over even though we did do a visual survey due to the circumstances of having to share an elevator at origin (3rd floor) and destination (4th Floor) with the other tenants in the building and also at origin due to the parking the truck had to be moved twice and at destination once. I will of course do what I can to make this right with the customer. [redacted]
We have spoke to this customer before and we will reach out to her again today. I believe I have scanned pwk in the system showing her estimate of charges and due to the circumstances of the move she was not gave a Not To Exceed Estimate she was gave a total NON BINDING estimate, but claims salesperson verbally told her it would only take a certain estimated hours. Again we will reach out to the customer again today and I will advise.
Republic Moving & Storage was just the Service Provider for this job. All claims etc are to be settled the with account which is [redacted] as they would be the responsible party to handle the claims and any issues that arose with this job. We also did have our Quality Control go to...
the residence on the day of packing and loading and you can see by the pictures we are very detailed in our packing and be very aware if we packed a jewelry box and the crews stated that they did not pack a jewelry box or even seen one, and also the customer did sign the a Before Packing List and also initialed that there was NO JEWELERY in the shipment and after packing signed on the same page after packing, that none of the above items listed were NOT included in the Household goods. And also on the High Value Inventory sheet no High Value Items were listed. I will attach these signed and initialed forms so you can view them. Also yes there was a shuttle at origin but there was no shuttle at destination and nothing on the drivers pwk about a shuttle at destination. So as you can clearly see on the signed and initialed pwk from the customer there was no jewelry in the shipment.
Please let me know if you have any questions
Attached are a few documents pertaining to the [redacted] property damage claim. This documentation is how we arrived at our determination, and denied responsibility
for the alleged damages to the floor.
1) The DPS Claim screenshot, which clearly shows that [redacted] filed his household goods claim within the 75 day guideline, but the floor damage was not filed until
113 days after the delivery. If he was aware of the floor damage on delivery day, why not file the entire claim at once? Why the 5 week delay?
2) DD619-1 which shows that we did a partial unpack at residence on the day of the move. We delivered nearly 18,000 pounds, and provided a partial unpack of cartons.
I am certain that we were at residence for a very long day. Long enough, to unpack and document a broken beer stein. If the floors were damaged by the moving crew,
there was plenty of time and opportunity to discover and document the damage.
3) The scorecard, members representative checked off that we used floor protection. Members representative check off that he / she did a walk through after unloading
the shipment. Again, opportunity to discover the floor was scratched. The only damage noted was the beer stein. Nothing about the floor. [redacted] was not present
during the move, per his rebuttal.
4) DD1850, Notification of Loss & Damage.....the infamous beer stein is listed as broken. Nothing noted about scratched floors.
5) 2 pictures of the scratches that were apparently caused by the moving crew..........I would say that those scratches are noticeable. I cannot imagine that they went
unnoticed during the unpacking and / or walk through process.
Its unfortunate that [redacted] is not happy with our decision, and appalled by our actions. We settle claims based on documentation, and there is not sufficient
documentation or proof to hold the moving crew responsible for these scratches. [redacted] obviously understands the moving process, as he has moved 9 times in 18 years.
I am still awaiting direction from the Military Claims Office in Norfolk, VA. We will move forward based on their guidance on this matter.
Respectfully,
[redacted]
Hello!!The complaint against the moving company said that it would reach out to me and offer me another settlement amount. I have not received or heard from them. I would like to re open the case. I didn't realize be agreeing to them offering me another amount would close the case. Please advise as to how or what I need to do. Thank you [redacted]
[redacted]