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The Original Driveway Design

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The Original Driveway Design Reviews (1)

Initial Business Response /* (1000, 18, 2015/11/18) */
[redacted]Document Attached[redacted]
Here is our history on this driveway. In 1999 we installed a new asphalt driveway, stamped and colored it. (The stamping and coloring process is called StreetPrint. It is recommended that the color be...

reapplied every 5 - 7 years.) This was a new driveway at a newly constructed home. In 2006 the driveway was recoated. In 2012, we gave Delores [redacted], Scott's mother I believe, an estimate to recoat the driveway. It was never done. We had been contacted by phone in subsequent years regarding the 2012 estimate, but no work was ever completed. On April 6, 2015, Scott contacted us and requested a price to recoat his driveway. Randy met with him on April 14, 2015 and gave him a price to fill the major cracks, saw cut the edges of the driveway and re-coat the entire driveway. Scott signed the contract August 3rd and we received on August 5th.

When we came out to do the work, the trimming of the driveway was inadvertently omitted from the job sheet that is given to the crew. We did saw cut the edges at a later time as specified on their contract. Regarding the color, all of our records indicate that the color of the border at the original application and at the 2006 recoat was Granite. That is what was mixed and started to be applied. Admittedly, it does look quite a bit darker than what we were recoating. We questioned the manufacturer, Ennis Flint, if there has been a formula change to Granite, and they told me that it is the same as it has always been. That being said, the only reason I can explain the color difference is that the color on the driveway had faded in the 9 years since it was last applied. We attempted to blend a lighter color with the granite to lighten it. We don't have to do this very often, but there has been an occasion or two that we have successfully altered a color that is a shade too dark for the owner's liking. Please see the attached photos. The photo titled 9-3-15 Granite Border shows the difference between the light border color they had to the Granite color we applied. The photo title 9-19-15 shows the borders colored with the altered Granite color.

There is a balance of $4,405.00 remaining on Mr. [redacted]'s contract. The contract is complete. According to our contract, final payment is due upon completion. The major cracks have been repaired with Vulkem crack filler. The areas that Scott refers to as "breakdown" is where the asphalt has eroded over time due to water running across the surface. We cannot put more asphalt in those areas, and that was explained to him by Randy and my crew supervisor. The re-application of coatings in those areas will slow down or prevent further eroding of the asphalt by it cannot replace the asphalt and the asphalt fines that are gone. That is why Randy said it would not look like new.
Our desired resolution: Payment from the homeowner in the amount of $3,405.00 by November 30, 2015. If the homeowner would like to meet next spring to select an accent color that he feels will better match the grey border he had, we would be willing to recolor the borders. We will need a check for the remaining $1,000.00 available for the crew supervisor before we start the work. There will be no further crack/breakdown repairs made. Or the homeowner can elect to keep the $1,000.00 as a discount and we will consider the contract paid in full upon payment of $3,405.00 and will not do further work on their driveway. In either case, payment must be received by November 30, 2015.
Initial Consumer Rebuttal /* (3000, 25, 2016/01/15) */
[redacted]Document Attached[redacted]
Approximately 10% of the cracks and repairs that were discussed at the original meeting to be filled, were covered with a valcum caulking, not filled. I was advised by the job supervisor that the remaining 90% of the cracked areas would be filled in with the Street Bond coating. Which it did not fill in anything, just coated the surface. This is all in our original complaint.
Now for the color. Attached photo starting 903 shows original color and wrong color acknowledged by DD and production was stopped. The other two photos are of the driveway completed per DD. Color is not much different than the color DD stopped production for. It is as dark and more purple and still no where near original trim color.
Our offer at this point is final payment of $2,405.00. Please send us a final invoice for this amount.
Final Business Response /* (1000, 36, 2016/03/01) */
[redacted]Document Attached[redacted]
We sent the customer a statement on or about February 1, 2016 accepting their offer of a reduced payment. We issued a credit memo for $2,000 leaving an unpaid balance of $2,405.00 which they agreed to pay. To date we have not received the final payment. I've attached a copy of that statement for the file.

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