The Original Footwear

I purchased a total of four pair of their SWAT side, zip steel toe boots, over three years. I was generally satisfied until my last pair became unglued at the toe of the right boot after only six months. I still had the packing slip with date of purchase. They refused the warranty and claimed it was normal wear and tear. I had already proven myself to be a repeat customer, but will now attempt to spread the word the disloyalty they showed to me.

The customer purchased these boots from Altama.com that, at the time, was owned by Tactical Holdings.  Unfortunately, Tactical Holdings filed for bankruptcy and went out of business - please see this link for some information on the case -...

http://soldiersystems.net/2014/07/17/details-tactical-holdings-chapter-11-bankru...⇄ At this point there is nothing that can be done by Tactical Holdings because they no longer exist.We are The Original Footwear Company and we purchased the assets of THO out of bankruptcy and at this time only own the name "Altama".  We have no product to sell yet.  That said, we do understand the customers frustration and perhaps can help with a product from our Original SWAT brand.  The customer can email me directly at [email protected] and I will put them in contact with our customer service team and see if we can help.Thank you,[redacted]

Review: I purchased a pair of Altama boots from altama.com, they arrived, but didn't fit. I emailed their customer service and requested what they call an "RA number". This means return authorization number and they do not accept returns without one. I was granted an RA number and packaged the boots as directed and returned them to the address they gave me. On my return sheet, I requested an exchange for a different pair. I haven't heard from them since. I have been calling, leaving phone messages, and emailing for the better part of a year now and have not been contacted by anyone. I have not received a refund nor exchange. Before I initially purchased the boots I ultimately sent back, I emailed customer service a couple of times with questions about them, both of which were promptly answered. Yet, somehow now, through phone or email, I cannot contact anyone in the company to ask about my return. I was at a loss for options and didn't know what to do about my situation other than continue to try to contact the company, until someone brought to my knowledge that I can file a complaint with the Revdex.com. I hope this allows me to get to the bottom of this and finally get this problem rectified.Desired Settlement: I would appreciate either a refund or exchange for a different pair of boots. As frustrating as this whole situation is, I have yet to find a pair of boots that came close to the pair of Altama boots that I had worn for the better part of a decade. The quality was top notch, which is the only reason I would be willing to pay $130 for a pair of boots. Unfortunately, I was unable to find a third party retailer, so if they can't communicate a reasonable exchange with me, I want my money back.

Business

Response:

The customer purchased these boots from Altama.com that, at the time, was owned by Tactical Holdings. Unfortunately, Tactical Holdings filed for bankruptcy and went out of business - please see this link for some information on the case - http://soldiersystems.net/2014/07/17/details-tactical-holdings-chapter-11-bankru...⇄ At this point there is nothing that can be done by Tactical Holdings because they no longer exist.We are The Original Footwear Company and we purchased the assets of THO out of bankruptcy and at this time only own the name "Altama". We have no product to sell yet. That said, we do understand the customers frustration and perhaps can help with a product from our Original SWAT brand. The customer can email me directly at [email protected] and I will put them in contact with our customer service team and see if we can help.Thank you,[redacted]