The Original Italian Pie Reviews (1)
The Original Italian Pie Rating
Description: Pizza
Address: 70488 Highway 21, Covington, Louisiana, United States, 70433
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italianpie.com
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Review: We have placed multiple delivery orders with the Italian Pie in Covington, Louisiana. After receiving several orders missing items, I called to complain. The first time I called the Italian Pie driver returned with the correct food items. The second time I called due to an issue the girl that had taken the order offered to pick up the food, but she was not willing to send the missing items. I then asked to speak to the store manager. He was extremely rude. After dealing with his bad attitude, he finally agreed to send the missing items. He then offered to cancel the price of the order. We continued to place orders with this business. Then we received a chicken salad without the chicken enclosed. We paid $10.00 of a lot of lettuce. Because the manager is so rude I did not call to complain. The next time I called to place an order I was told we had been banned in their computer. The girl refused to take an order from me because the manager was not present to personally approve me. She stated maybe they would take my order tomorrow. I am contacting the Revdex.com because this company banned us an customers for complaining when the company did not correctly complete the service as requested. The store manager is not only rude, but bans customers who expect to receive the items they paid for. As a customer of this business I would expect the right to contact them and make them aware of when the order is incomplete/missing items. If a mistake is made, I would expect the company to correct the problem. Additionally I would expect the store manager at the Covington location to be polite to the customers.Desired Settlement: I would like someone above the store manager at the Italian Pie Chain to contact me regarding their customer service. I have over the past few years placed orders with this business 1 to 2 times per week. Each order was generally between 20-35 dollars. I would like the opportunity to talk with the boss of the Covington Store Manager about his company's treatment of me as a customer.
Consumer
Response:
At this time, I have not been contacted by The Original Italian Pie regarding complaint ID [redacted].
Regards,