The customer was contacted via email yesterday and phone today. Apologized and offered a gift card. The restaurant will be sending out the gift card to the customer.
The customer complaint about overcharging on your bill. We did our investigation and found out what went wrong. We rolled out new menus wiht new prices and it was adjusted on our POS Micros system. The manager had a typo and put in the wrong amount. We did have an increase in the menu prices but it...
was not adjust properly in the back office. The staff knew we had a price increase but the hostess thought the customer was upset at the new prices. But the customer was upset that the price on the Receipt was different from the Menu. It has been fixed on our end and we will contact the customer. Thanks
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
The customer was contacted via email yesterday and phone today. Apologized and offered a gift card. The restaurant will be sending out the gift card to the customer.
The customer complaint about overcharging on your bill. We did our investigation and found out what went wrong. We rolled out new menus wiht new prices and it was adjusted on our POS Micros system. The manager had a typo and put in the wrong amount. We did have an increase in the menu prices but it...
was not adjust properly in the back office. The staff knew we had a price increase but the hostess thought the customer was upset at the new prices. But the customer was upset that the price on the Receipt was different from the Menu. It has been fixed on our end and we will contact the customer. Thanks