I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedPlease remove the complaint from the system and posts Regards, [redacted]
Thank you for the message We received this package from the customer on 11/26/2014, not two weeks ago It was quite a sizeable return, and took a few days to process It was in processing this morning, but I have requested everything be expedited for Mr& Mrs [redacted] We apologize for any delays The funds have been released and customer should expect the refund checks to be cut and mailed on Thursday, December 4th Have a great day!
A member of management that works for the presidents office contacted the customer back the same day that this complaint was filed We offered to send an avaialble replacement at a heavy discount to the customer, but he had already ordered from another compay We completely understand, and agree with the customer that the backorder notices and delays put him in a bad position and were completely our fault We did send the customer a PR gift certificate for use on any future order for his frustration We are very sorry at our failure and would be happy to provide any future assistance should the customer give us another opportunity
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedPlease remove the complaint from the system and posts Regards, [redacted]
Thank you for the message We received this package from the customer on 11/26/2014, not two weeks ago It was quite a sizeable return, and took a few days to process It was in processing this morning, but I have requested everything be expedited for Mr& Mrs [redacted] We apologize for any delays The funds have been released and customer should expect the refund checks to be cut and mailed on Thursday, December 4th Have a great day!
A member of management that works for the presidents office contacted the customer back the same day that this complaint was filed We offered to send an avaialble replacement at a heavy discount to the customer, but he had already ordered from another compay We completely understand, and agree with the customer that the backorder notices and delays put him in a bad position and were completely our fault We did send the customer a PR gift certificate for use on any future order for his frustration We are very sorry at our failure and would be happy to provide any future assistance should the customer give us another opportunity
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted] ***