The OUT NYC Urban Resort Reviews (3)
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The OUT NYC Urban Resort Rating
Description: HOTELS
Address: 510 West 42nd Street, New York, New York, United States, 10036
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThe business agreed to refund my money so under that premise I would like to close the
case
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The business agreed to refund my money so under that premise I would like...
to close the case
Sincerely,
[redacted]
Review: My 18 year old son booked the "OUTNEWYORK" Hotel only to find out afterwards that you had to be 21 to book the hotel, I contacted the accounting dept and explained that he is a college student coming in from out of state that was going to a job interview and he is paying for this out of his own pocket and the funds would be needed to procure another hotel. The contact in the accounting dept also claimed he cant do anything since he was not personally notified and it was through [redacted] that the reservation was booked and they also claim no responsibility for the "Out New York" age limitation.
My son also validated that the accounting dept provided a misleading statement as he called the front desk again and validated that you had to be 21.
The accounting dept only offered him a credit and that was even after he was informed the reservation was cancelled before the stay which gave the hotel plenty of time to resell the room at no cost to them.Desired Settlement: Please refund the room expense of $75.72 since this is the hotel policy and my son was not provided any up front knowledge of an age limitation when booking the room
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The business agreed to refund my money so under that premise I would like to close the case
Sincerely,