Good morning, From the sound of things, we followed our regular procedure for move-outs in this case, which is made known to residents beforehand. We do not perform walkthroughs with residents on move-out day, as time does not allow for such on that day. However, we...
do allow for scheduled walkthroughs during the week prior to move-out, usually ending two days before the move-out day itself. It seems as though this resident did not schedule a walkthrough with us during that week. The amounts for damage assessment charges (which are fairly standard for this market) are also detailed in the move-out packet provided to residents, so the total should not be surprising to a resident or guarantor. In response to the parent's claims that the space was cleaned, we can only assess damages on what is seen when we enter the unit compared to any notes on the unit condition form received at the beginning of the lease term. Also, all units were walked on the day of move-out. No damages were assessed after that time. The employee that walked the unit noted the damages listed above, and charges were assessed. Unfortunately, we had some issues with data transferal last year and many pictures were lost. Accordingly, when the charges were disputed, we of course reduced the total considerably. The final balance (which came to less than 33% of what we deemed reasonable compensation for damages) was less than the charge for a bedroom full paint, just one item for which the resident was charged. Please let me know if there is anything further I can address for you.
Good morning, From the sound of things, we followed our regular procedure for move-outs in this case, which is made known to residents beforehand. We do not perform walkthroughs with residents on move-out day, as time does not allow for such on that day. However, we...
do allow for scheduled walkthroughs during the week prior to move-out, usually ending two days before the move-out day itself. It seems as though this resident did not schedule a walkthrough with us during that week. The amounts for damage assessment charges (which are fairly standard for this market) are also detailed in the move-out packet provided to residents, so the total should not be surprising to a resident or guarantor. In response to the parent's claims that the space was cleaned, we can only assess damages on what is seen when we enter the unit compared to any notes on the unit condition form received at the beginning of the lease term. Also, all units were walked on the day of move-out. No damages were assessed after that time. The employee that walked the unit noted the damages listed above, and charges were assessed. Unfortunately, we had some issues with data transferal last year and many pictures were lost. Accordingly, when the charges were disputed, we of course reduced the total considerably. The final balance (which came to less than 33% of what we deemed reasonable compensation for damages) was less than the charge for a bedroom full paint, just one item for which the resident was charged. Please let me know if there is anything further I can address for you.