The Owsley Law Firm, PLLC

I spoke with my office manager and she indicated that Mr. [redacted] paid a flat fee. He owes no funds to our firm.  As I previously indicated, there's a standard line on the bill (which was put in by someone trained to be in compliance with the state bar regulations on billing). It merely request...

that the amount be replenished if there is ongoing work. Please assure Mr. [redacted] he owes no further funds to our firm.[redacted]

I am saddened to hear of this complaint. I have attached (IN PART ONLY) proof of constant contact & diligence on the firm's part. The client currently owes $2086.98, which we have indicated we will not aggressively pursue based on her feelings regarding the case. I intend to provide documents...

which support substantial work performed on the client's behalf.

Ms. [redacted] owes $2584.00.  She has been advised that our prior billing system (Timeslips) had an auto-replenish amount on each bill.  She was advised if the case is over, or we are not representing her anymore (which we are not as I withdrew) she does not owe the 'replenishment amount)....

 She has already filed with the state bar, & her complaint was dismissed. I did advise her that my attempting to collect monies owed to me, that I had legitimately earned, was not harassment, and her threats to tarnish my reputation by complaints to the [redacted], Revdex.com, etc constituted a form of blackmail. We have offered to accept 50% to settle the matter.  In turn, Ms. [redacted]'s spouse (I believe) filed this complaint.  lease let me know if I can provide additional assistance. Our email chain is below.1. You do not need replenishment ? Duh.You just figure that out ... and because we had to tell you. Again...proven billing incompetence YET AGAIN, among other things.2. You didn't show up 5 min before trial? prove it. We had to sign in electronically plus video galore. Nope, no pre-trial conference either ...where? when? Jack told us there would be a phone conference followed by an in person conference...NEVER HAPPENED! BUT I'M SURE YOU HAVE PHONE RECORDS A SIGN IN SHEET MAYBE AN AGREEMENT TO OUR STRATEGY SIGNED...ANYTHING [redacted]? No, Nothing, prove it?3. Blackmail huh? truly shows your legal prowess  and how easily [redacted] schooled you. We are disputing your consistently erroneous charges and you say we are blackmailing you. Pathetic. That is what the Revdex.com is for, we are simply going through you first disputing ANY existing charges like one is supposed to do. Maybe you should spend less time at the beach taking surfing lessons and more time in accounting.4. The ONLY reason the bar dismissed was for timelessness. However, it is they who said they thought we had a case for malpractice and that we should find out if you have malpractice insurance because no attorney would take it without it. We didn't know it existed until the bar told us.  Finally, your blubbering legal threats are unimpressive. You have consistently had poor accounting practices probably do to office turnover as you stated to Mr [redacted] in an email to him forwarded to us. You have double billed, billed for court motions we read online two weeks before you ever sent them to us, and just billed for absolutely nothing. There was already a complaint about your billing on the Revdex.com and several on [redacted]. You went from $1700 to $2500 to $5400 then back to $2500. See a pattern? You clearly state throughout you can not proceed without account replenishment so how do you come up with any balance? there are no details...utter nonsense.We have paid you around $13k now, all of which is questionable and disputable  and now you are asking for 'now,' $2500.  Our offer is we will not pursue the the entire amount if you will not pursue the $2500. That is our only offer and we will dispute this with the Revdex.com.[redacted] and [redacted]On Tuesday, May 26, 2015 2:33 PM, [redacted] <[redacted]> wrote:[redacted] &/or [redacted],My responses are below.I do not need a replenishment, as our case is final.The bill owed is $2584.00.  PLEASE INDICATE IF YOU NEED PAYMENTS OR WILL BE PAYING THIS IN FULL.Further,  that that you have sent this nonsense on Tuesday we will be filing a complaint with the Revdex.com disputing all charges from day one.  I feel as if you are attempting to blackmail me into not seeking my fees.  I will take any & all necessary legal action if you file more baseless claims against me.I am aware you filed a bar complaint, it was dismissed.We are also taking this case to the bar for a formal complaint and if [redacted] had malpractice insurer we will file,  unfortunately lawyers won't take a case unless you have it. Hope she does.  I have malpractice insurance & I have committed no malpractice.   I will take any & all necessary legal action if you file more baseless claims against me.Finally I will be posting on [redacted] how she completely f'd a slam dunk case all to hell. Here are a few samples of how she did. ..As I stated, if you choose to slander or defame me, I will take any and all necessary legal action against you.  1 shows up 5 min before trial,  no pre trial discussion ever.  INCORRECT2 sends me 26 pages of sometime else's divorce decree I still have.  Incompetence 3 sends oposing atty at witness that has nothing to do with our case.  Still have that too. More incompetence..You'll see the whole post on [redacted] by the end of next week.bottom line,  we are disputing this latest fee fraud. [redacted]ps: like to discuss ?Please feel free to discuss with me.  Your claims are without merit.  I had to withdraw due to the unfortunate circumstances of your case & your efusal to abide by the fee contract. It was very difficult to win a case with the situation [redacted] was in.I will wait to hear from you, I request a response by 5/29/15.Sincerest Regards,[redacted], Esq.Attorney at LawThe Owsley Law Firm, PLLCWebsite:   www.[redacted]Legal Notice: This information is intended only for the use of the addressee and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the intended recipient, or the employee or agent responsible for delivering this message to the intended recipient, you are notified that any dissemination, distribution or copying of the communication is prohibited. If this is sent in error, please return to the above address, and notify [redacted] If the subject matter concerns settlement, the document is transmitted on the condition it is a communication subject to Rule [redacted]. Thank you.If you are a client, do not forward this email to anyone. Doing so may cause you to waive the attorney-client privilege.From: [redacted] Sent: Friday, May 22, 2015 2:15 PMTo: [redacted]Subject: FW: Past dueFrom: [redacted] [mailto:[redacted]@yahoo.com]Sent: Friday, May 22, 2015 1:56 PMTo: [redacted]Subject: RE: Past due[redacted], this is [redacted],  [redacted]s  husband.  Just saw your utterly asinine so called account bill. First myth,  2500 plus for account replenishment?  Are you kidding me! You make it sound like we still retain this pathetic excuse for an attorney.  She couldn't fight a parking ticket.  You may scratch that charge. Next,  2584? Not, original balance was 1700 period.  Further,  that that you have sent this nonsense on Tuesday we will be filing a complaint with the Revdex.com disputing all charges from day one.  We are also taking this case to the bar for a formal complaint and if [redacted] had malpractice insurer we will file,  unfortunately lawyers won't take a case unless you have it. Hope she does.  Finally I will be posting on [redacted] how she completely f'd a slam dunk case all to hell. Here are a few samples of how she did. ..1 shows up 5 min before trial,  no pre trial discussion ever.2 sends me 26 pages of sometime else's divorce decree I still have.  Incompetence 3 sends oposing atty at witness that has nothing to do with our case.  Still have that too. More incompetence..You'll see the whole post on [redacted] by the end of next week.bottom line,  we are disputing this latest fee fraud. [redacted]ps: like to discuss ?Sent from my Verizon Wireless 4G LTE smartphone-------- Original message --------From: [redacted] <[redacted]>Date: 05/22/2015 12:25 PM (GMT-07:00) To: [redacted]@yahoo.com Subject: Past due Good afternoon [redacted], I have attached your current bill of 2584.00. This balance needs to be paid immediately, it's extremely past due. If this is not paid we will be forced to take other actions. Thank You.[redacted]Operations ManagerThe Owsley Law Firm, P.L.L.C

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

First, congratulations, you've done what we could never get this business to do, produce any records. No I am most certainly not satisfied with what ever  a response that was supposed to be.   The business never advised us that a replenishment amount was included which they have done numerous times. However she does admit she has to switch from something she calls  "Timeslips," indicating she must have had a problem with her old system which she obviously does in my case. Further, the only balance we ever saw was for $1700 and there was never indication of interest applied until I just saw what they turned over to the Revdex.com.  You can also see their billing goes forward and backward by the month, clearly their accounting was a mess.After reading this thoroughly incomplete billing statement she finally issued to the Revdex.com I am now contesting all of the charges. She states several times that she sent letters to client regarding issues.  LETS BE VERY CLEAR, this attorney NEVER sent a single letter to me and if she was a detailed professional attorney she would have sent those letters via certified signature required mail for proof. She has none because she sent none.  In her incomplete billing record she also mentions several times the words "numerous" and "several" in regards to emails sent, letters sent and phone calls and charges for that...again no details, this is generic billing little more.  In one instance on 8/18/14 invoice #[redacted] she actually charges $390 for phone calling her own staff regarding her withdrawal. As stated before. I talked to someone named [redacted] at this law firm on the phone requesting a detailed billing statement, hard copy paper so we could go over the numerous erroneous charges and then bring it to  their office to contest. He said he would and it in fact never happened.  

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

First, congratulations, you've done what we could never get this business to do, produce any records. No I am most certainly not satisfied with what ever  a response that was supposed to be.   The business never advised us that a replenishment amount was included which they have done numerous times. However she does admit she has to switch from something she calls  "Timeslips," indicating she must have had a problem with her old system which she obviously does in my case. Further, the only balance we ever saw was for $1700 and there was never indication of interest applied until I just saw what they turned over to the Revdex.com.  You can also see their billing goes forward and backward by the month, clearly their accounting was a mess.After reading this thoroughly incomplete billing statement she finally issued to the Revdex.com I am now contesting all of the charges. She states several times that she sent letters to client regarding issues.  LETS BE VERY CLEAR, this attorney NEVER sent a single letter to me and if she was a detailed professional attorney she would have sent those letters via certified signature required mail for proof. She has none because she sent none.  In her incomplete billing record she also mentions several times the words "numerous" and "several" in regards to emails sent, letters sent and phone calls and charges for that...again no details, this is generic billing little more.  In one instance on 8/18/14 invoice #[redacted] she actually charges $390 for phone calling her own staff regarding her withdrawal. As stated before. I talked to someone named [redacted] at this law firm on the phone requesting a detailed billing statement, hard copy paper so we could go over the numerous erroneous charges and then bring it to  their office to contest. He said he would and it in fact never happened.  

Regards,

I spoke with my office manager and she indicated that Mr. [redacted] paid a flat fee. He owes no funds to our firm.  As I previously indicated, there's a standard line on the bill (which was put in by someone trained to be in compliance with the state bar regulations on billing). It merely request...

that the amount be replenished if there is ongoing work. Please assure Mr. [redacted] he owes no further funds to our firm.[redacted]

Ms. [redacted] owes $2584.00.  She has been advised that our prior billing system (Timeslips) had an auto-replenish amount on each bill.  She was advised if the case is over, or we are not representing her anymore (which we are not as I withdrew) she does not owe the 'replenishment amount)....

 She has already filed with the state bar, & her complaint was dismissed. I did advise her that my attempting to collect monies owed to me, that I had legitimately earned, was not harassment, and her threats to tarnish my reputation by complaints to the [redacted], [redacted], Revdex.com, etc constituted a form of blackmail. We have offered to accept 50% to settle the matter.  In turn, Ms. [redacted]'s spouse (I believe) filed this complaint.  lease let me know if I can provide additional assistance. Our email chain is below.1. You do not need replenishment ? Duh.You just figure that out ... and because we had to tell you. Again...proven billing incompetence YET AGAIN, among other things.2. You didn't show up 5 min before trial? prove it. We had to sign in electronically plus video galore. Nope, no pre-trial conference either ...where? when? Jack told us there would be a phone conference followed by an in person conference...NEVER HAPPENED! BUT I'M SURE YOU HAVE PHONE RECORDS A SIGN IN SHEET MAYBE AN AGREEMENT TO OUR STRATEGY SIGNED...ANYTHING [redacted]? No, Nothing, prove it?3. Blackmail huh? truly shows your legal prowess  and how easily [redacted] schooled you. We are disputing your consistently erroneous charges and you say we are blackmailing you. Pathetic. That is what the Revdex.com is for, we are simply going through you first disputing ANY existing charges like one is supposed to do. Maybe you should spend less time at the beach taking surfing lessons and more time in accounting.4. The ONLY reason the bar dismissed was for timelessness. However, it is they who said they thought we had a case for malpractice and that we should find out if you have malpractice insurance because no attorney would take it without it. We didn't know it existed until the bar told us.  Finally, your blubbering legal threats are unimpressive. You have consistently had poor accounting practices probably do to office turnover as you stated to Mr [redacted] in an email to him forwarded to us. You have double billed, billed for court motions we read online two weeks before you ever sent them to us, and just billed for absolutely nothing. There was already a complaint about your billing on the Revdex.com and several on [redacted]. You went from $1700 to $2500 to $5400 then back to $2500. See a pattern? You clearly state throughout you can not proceed without account replenishment so how do you come up with any balance? there are no details...utter nonsense.We have paid you around $13k now, all of which is questionable and disputable  and now you are asking for 'now,' $2500.  Our offer is we will not pursue the the entire amount if you will not pursue the $2500. That is our only offer and we will dispute this with the Revdex.com.[redacted] and [redacted]On Tuesday, May 26, 2015 2:33 PM, [redacted] <[redacted]> wrote:[redacted] &/or [redacted],My responses are below.I do not need a replenishment, as our case is final.The bill owed is $2584.00.  PLEASE INDICATE IF YOU NEED PAYMENTS OR WILL BE PAYING THIS IN FULL.Further,  that that you have sent this nonsense on Tuesday we will be filing a complaint with the Revdex.com disputing all charges from day one.  I feel as if you are attempting to blackmail me into not seeking my fees.  I will take any & all necessary legal action if you file more baseless claims against me.I am aware you filed a bar complaint, it was dismissed.We are also taking this case to the bar for a formal complaint and if [redacted] had malpractice insurer we will file,  unfortunately lawyers won't take a case unless you have it. Hope she does.  I have malpractice insurance & I have committed no malpractice.   I will take any & all necessary legal action if you file more baseless claims against me.Finally I will be posting on [redacted] how she completely f'd a slam dunk case all to hell. Here are a few samples of how she did. ..As I stated, if you choose to slander or defame me, I will take any and all necessary legal action against you.  1 shows up 5 min before trial,  no pre trial discussion ever.  INCORRECT2 sends me 26 pages of sometime else's divorce decree I still have.  Incompetence 3 sends oposing atty at witness that has nothing to do with our case.  Still have that too. More incompetence..You'll see the whole post on [redacted] by the end of next week.bottom line,  we are disputing this latest fee fraud. [redacted]ps: like to discuss ?Please feel free to discuss with me.  Your claims are without merit.  I had to withdraw due to the unfortunate circumstances of your case & your efusal to abide by the fee contract. It was very difficult to win a case with the situation [redacted] was in.I will wait to hear from you, I request a response by 5/29/15.Sincerest Regards,[redacted], Esq.Attorney at LawThe Owsley Law Firm, PLLCWebsite:   www.[redacted]Legal Notice: This information is intended only for the use of the addressee and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the intended recipient, or the employee or agent responsible for delivering this message to the intended recipient, you are notified that any dissemination, distribution or copying of the communication is prohibited. If this is sent in error, please return to the above address, and notify [redacted] If the subject matter concerns settlement, the document is transmitted on the condition it is a communication subject to Rule [redacted]. Thank you.If you are a client, do not forward this email to anyone. Doing so may cause you to waive the attorney-client privilege.From: [redacted] Sent: Friday, May 22, 2015 2:15 PMTo: [redacted]Subject: FW: Past dueFrom: [redacted] [mailto:[redacted]@yahoo.com]Sent: Friday, May 22, 2015 1:56 PMTo: [redacted]Subject: RE: Past due[redacted], this is [redacted],  [redacted]s  husband.  Just saw your utterly asinine so called account bill. First myth,  2500 plus for account replenishment?  Are you kidding me! You make it sound like we still retain this pathetic excuse for an attorney.  She couldn't fight a parking ticket.  You may scratch that charge. Next,  2584? Not, original balance was 1700 period.  Further,  that that you have sent this nonsense on Tuesday we will be filing a complaint with the Revdex.com disputing all charges from day one.  We are also taking this case to the bar for a formal complaint and if [redacted] had malpractice insurer we will file,  unfortunately lawyers won't take a case unless you have it. Hope she does.  Finally I will be posting on [redacted] how she completely f'd a slam dunk case all to hell. Here are a few samples of how she did. ..1 shows up 5 min before trial,  no pre trial discussion ever.2 sends me 26 pages of sometime else's divorce decree I still have.  Incompetence 3 sends oposing atty at witness that has nothing to do with our case.  Still have that too. More incompetence..You'll see the whole post on [redacted] by the end of next week.bottom line,  we are disputing this latest fee fraud. [redacted]ps: like to discuss ?Sent from my Verizon Wireless 4G LTE smartphone-------- Original message --------From: [redacted] <[redacted]>Date: 05/22/2015 12:25 PM (GMT-07:00) To: [redacted]@yahoo.com Subject: Past due Good afternoon [redacted], I have attached your current bill of 2584.00. This balance needs to be paid immediately, it's extremely past due. If this is not paid we will be forced to take other actions. Thank You.[redacted]Operations ManagerThe Owsley Law Firm, P.L.L.C

Review: Throughout our involvement with this law firm they have provided erratic, inconsistent billing practices many of which they cannot even prove. She has had office turnover and I'm guessing this is where the problem(s) are. You are suppose to, according to them, replenish your account with them before they will even proceed, so how they come up with a current balance is bizarre yet they've sent us a bill for $1700, $2500 and now $5300 +. However, when we were just informed (harassed) of this bill and said we would be going to the Revdex.com to make a consumer complaint the bill suddenly was cut in half because half of it was for "account replenishment," Mrs [redacted] says, when she wasn't even working for us at that point, something we had been telling Mrs. [redacted] all along which she admitted to. We were also accused of attempting to blackmail them by going to the Revdex.com. This also proves graphically again, now, what we have going through all along with her billing. We have also requested and never received detailed billing from the very beginning to dispute the charges.Desired Settlement: To eliminate this balance due immediately and close our account with them. We have already payed this firm around $13,000 all of which had to be payed up front and all of which we believe is contestable. Their latest charges are simply unacceptable and simply born of consistently poor accounting.

Business

Response:

Ms. [redacted] owes $2584.00. She has been advised that our prior billing system (Timeslips) had an auto-replenish amount on each bill. She was advised if the case is over, or we are not representing her anymore (which we are not as I withdrew) she does not owe the 'replenishment amount). She has already filed with the state bar, & her complaint was dismissed. I did advise her that my attempting to collect monies owed to me, that I had legitimately earned, was not harassment, and her threats to tarnish my reputation by complaints to the [redacted], [redacted], Revdex.com, etc constituted a form of blackmail. We have offered to accept 50% to settle the matter. In turn, Ms. [redacted]'s spouse (I believe) filed this complaint. lease let me know if I can provide additional assistance. Our email chain is below.1. You do not need replenishment ? Duh.You just figure that out ... and because we had to tell you. Again...proven billing incompetence YET AGAIN, among other things.2. You didn't show up 5 min before trial? prove it. We had to sign in electronically plus video galore. Nope, no pre-trial conference either ...where? when? Jack told us there would be a phone conference followed by an in person conference...NEVER HAPPENED! BUT I'M SURE YOU HAVE PHONE RECORDS A SIGN IN SHEET MAYBE AN AGREEMENT TO OUR STRATEGY SIGNED...ANYTHING [redacted]? No, Nothing, prove it?3. Blackmail huh? truly shows your legal prowess and how easily [redacted] schooled you. We are disputing your consistently erroneous charges and you say we are blackmailing you. Pathetic. That is what the Revdex.com is for, we are simply going through you first disputing ANY existing charges like one is supposed to do. Maybe you should spend less time at the beach taking surfing lessons and more time in accounting.4. The ONLY reason the bar dismissed was for timelessness. However, it is they who said they thought we had a case for malpractice and that we should find out if you have malpractice insurance because no attorney would take it without it. We didn't know it existed until the bar told us. Finally, your blubbering legal threats are unimpressive. You have consistently had poor accounting practices probably do to office turnover as you stated to Mr [redacted] in an email to him forwarded to us. You have double billed, billed for court motions we read online two weeks before you ever sent them to us, and just billed for absolutely nothing. There was already a complaint about your billing on the Revdex.com and several on [redacted]. You went from $1700 to $2500 to $5400 then back to $2500. See a pattern? You clearly state throughout you can not proceed without account replenishment so how do you come up with any balance? there are no details...utter nonsense.We have paid you around $13k now, all of which is questionable and disputable and now you are asking for 'now,' $2500. Our offer is we will not pursue the the entire amount if you will not pursue the $2500. That is our only offer and we will dispute this with the Revdex.com.[redacted] and [redacted]On Tuesday, May 26, 2015 2:33 PM, [redacted] <[redacted]> wrote:[redacted] &/or [redacted],My responses are below.I do not need a replenishment, as our case is final.The bill owed is $2584.00. PLEASE INDICATE IF YOU NEED PAYMENTS OR WILL BE PAYING THIS IN FULL.Further, that that you have sent this nonsense on Tuesday we will be filing a complaint with the Revdex.com disputing all charges from day one. I feel as if you are attempting to blackmail me into not seeking my fees. I will take any & all necessary legal action if you file more baseless claims against me.I am aware you filed a bar complaint, it was dismissed.We are also taking this case to the bar for a formal complaint and if [redacted] had malpractice insurer we will file, unfortunately lawyers won't take a case unless you have it. Hope she does. I have malpractice insurance & I have committed no malpractice. I will take any & all necessary legal action if you file more baseless claims against me.Finally I will be posting on [redacted] how she completely f'd a slam dunk case all to hell. Here are a few samples of how she did. ..As I stated, if you choose to slander or defame me, I will take any and all necessary legal action against you. 1 shows up 5 min before trial, no pre trial discussion ever. INCORRECT2 sends me 26 pages of sometime else's divorce decree I still have. Incompetence 3 sends oposing atty at witness that has nothing to do with our case. Still have that too. More incompetence..You'll see the whole post on [redacted] by the end of next week.bottom line, we are disputing this latest fee fraud. [redacted]ps: like to discuss ?Please feel free to discuss with me. Your claims are without merit. I had to withdraw due to the unfortunate circumstances of your case & your efusal to abide by the fee contract. It was very difficult to win a case with the situation [redacted] was in.I will wait to hear from you, I request a response by 5/29/15.Sincerest Regards,[redacted], Esq.Attorney at LawThe Owsley Law Firm, PLLCWebsite: www.[redacted]Legal Notice: This information is intended only for the use of the addressee and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the intended recipient, or the employee or agent responsible for delivering this message to the intended recipient, you are notified that any dissemination, distribution or copying of the communication is prohibited. If this is sent in error, please return to the above address, and notify [redacted] If the subject matter concerns settlement, the document is transmitted on the condition it is a communication subject to Rule [redacted]. Thank you.If you are a client, do not forward this email to anyone. Doing so may cause you to waive the attorney-client privilege.From: [redacted] Sent: Friday, May 22, 2015 2:15 PMTo: [redacted]Subject: FW: Past dueFrom: [redacted] [mailto:[redacted]@yahoo.com]Sent: Friday, May 22, 2015 1:56 PMTo: [redacted]Subject: RE: Past due[redacted], this is [redacted], [redacted]s husband. Just saw your utterly asinine so called account bill. First myth, 2500 plus for account replenishment? Are you kidding me! You make it sound like we still retain this pathetic excuse for an attorney. She couldn't fight a parking ticket. You may scratch that charge. Next, 2584? Not, original balance was 1700 period. Further, that that you have sent this nonsense on Tuesday we will be filing a complaint with the Revdex.com disputing all charges from day one. We are also taking this case to the bar for a formal complaint and if [redacted] had malpractice insurer we will file, unfortunately lawyers won't take a case unless you have it. Hope she does. Finally I will be posting on [redacted] how she completely f'd a slam dunk case all to hell. Here are a few samples of how she did. ..1 shows up 5 min before trial, no pre trial discussion ever.2 sends me 26 pages of sometime else's divorce decree I still have. Incompetence 3 sends oposing atty at witness that has nothing to do with our case. Still have that too. More incompetence..You'll see the whole post on [redacted] by the end of next week.bottom line, we are disputing this latest fee fraud. [redacted]ps: like to discuss ?Sent from my Verizon Wireless 4G LTE smartphone-------- Original message --------From: [redacted] <[redacted]>Date: 05/22/2015 12:25 PM (GMT-07:00) To: [redacted]@yahoo.com Subject: Past due Good afternoon [redacted], I have attached your current bill of 2584.00. This balance needs to be paid immediately, it's extremely past due. If this is not paid we will be forced to take other actions. Thank You.[redacted]Operations ManagerThe Owsley Law Firm, P.L.L.C

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

First, congratulations, you've done what we could never get this business to do, produce any records. No I am most certainly not satisfied with what ever a response that was supposed to be. The business never advised us that a replenishment amount was included which they have done numerous times. However she does admit she has to switch from something she calls "Timeslips," indicating she must have had a problem with her old system which she obviously does in my case. Further, the only balance we ever saw was for $1700 and there was never indication of interest applied until I just saw what they turned over to the Revdex.com. You can also see their billing goes forward and backward by the month, clearly their accounting was a mess.After reading this thoroughly incomplete billing statement she finally issued to the Revdex.com I am now contesting all of the charges. She states several times that she sent letters to client regarding issues. LETS BE VERY CLEAR, this attorney NEVER sent a single letter to me and if she was a detailed professional attorney she would have sent those letters via certified signature required mail for proof. She has none because she sent none. In her incomplete billing record she also mentions several times the words "numerous" and "several" in regards to emails sent, letters sent and phone calls and charges for that...again no details, this is generic billing little more. In one instance on 8/18/14 invoice #[redacted] she actually charges $390 for phone calling her own staff regarding her withdrawal. As stated before. I talked to someone named [redacted] at this law firm on the phone requesting a detailed billing statement, hard copy paper so we could go over the numerous erroneous charges and then bring it to their office to contest. He said he would and it in fact never happened.

Regards,

Review: I have paid this firm in full at the time of services rendered, however they continue to bill me and my countless calls and emails have failed to rectify the issue and now I cannot get them to return my phone calls! This all started with an invoice of $1068.00 which was paid by me in full and now they have my invoice up to $5340.00Desired Settlement: A letter of apology, along with a letter stating that I have paid them in full and owe this Firm nothing...

Business

Response:

I spoke with my office manager and she indicated that Mr. [redacted] paid a flat fee. He owes no funds to our firm. As I previously indicated, there's a standard line on the bill (which was put in by someone trained to be in compliance with the state bar regulations on billing). It merely request that the amount be replenished if there is ongoing work. Please assure Mr. [redacted] he owes no further funds to our firm.[redacted]