The Oyster Factory

Review: On January 1, 2014 my family flew in to New Orleans and 8 of us dined at this establishment. The food and service were horrible to say the least. It was 5 adults and 3 children under 10. The manager on duty offered to comp the meal but we wanted to pay for what was ordered, over $200 in goods. In return he wrote a comp for "7" dinners on his business card and invited us back at a later date to give them another try.On June 21, 2014 we were entertaining friends and business associates in New Orleans so we decided to once again give them a shot. As soon as we arrived I asked for the manager and presented the card. He told me that the manager that wrote the comp didn't work there and there was "no way" he was honoring this. I asked if it was new owners and he said that it was the same owners. I asked him to call the owner to ask about it. He returned and said the owner said we were welcome to stay and dine but there was "no way" he would honor this. He announced this in front of our guests and it was very demeaning. I mean after all, a guarantee is a guarantee, regardless.We had to take our party elsewhere.Desired Settlement: We don't have the receipt from the original meal but a compensation for "7" meals as offered would be nice

Consumer

Response:

At this time, I have not been contacted by The Oyster Factory regarding complaint ID [redacted].

Regards,