The Padded Wagon of New Jersey, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.After the fact the rear speaker was not working many other issues also became noticeable, AC was not working (Paid to do), my back window was inoperable, trunk did not close properly (frame damage), etcThe follwing Monday I reached out to a local shop to re-inspect and compare my vehicle with the paperwork I was given for all the work that was "done"The second shop did a thorough inspection and confirmed AC had not been fixed (paid to do), framework is still bent (paid hours of labor), and many other broken items which they were paid to fix were not properly doneMy bumper is lifting off the car which I mentioned to *** at the time of pibut I was told "it will not be in perfect condition". 7/8/
Called *** at 4:45p and requested a copy off all invoices for the parts that
were ordered*** placed me on hold and gave the phone back to the Secretary
The Secretary asked “who needs the
invoices” I advised her “Me
K*** ***”*** was put back on the phone *** asked me “What`s the problem Katherine” I
told *** “I`m trying to keep this as
simple as possible I`m entitled to have a copy of all my invoices and I need a
time and date when I can pick them up”*** informed me “my book keeper has it she`s doing all my
calculations for the month and once she`s done I’ll give them to you but it can
be week, couple days, maybe even longer”I told *** “great I will call tomorrow for an update”.7/10/
Submitted Claim to Bureau of Automotive Repair.7/10/
Called *** at 11:amI asked for *** a Gentleman answered stated “*** wasn’t available” and asked
“who this was”I advised him “K*** *** I`m calling to get an
update on when the invoices will be ready for pick up” The gentlemen
stated “ I remember you were told the
invoices are with the book keeper and it can take a week” I advised him
ok I will call back.7/10/My
attorney called *** and he was also informed “the book keeper has them” 7/14/Emailed
*** from Explorer *** Supervisor to inform her of the issue 7/14/
Picked up my vehicle from second shop with worksheet for all damages that
remain on the carI was also informed that the radiator hose was leaking7/15/
Called *** at 11:am spoke to the Secretary she stated “*** isn’t available is there anyone else that can help you”
I advised her “This is ***
*** I`m calling to find out when I will get the invoices it’s been about a
week now”She stated “I’ll
have *** call you back”7/20/Called
*** at 11:am requesting a copy of the invoicesSecretary answered and
stated she will get *** on the phone*** stated invoices are ready for Pick
up.8/17/Car was inspected by Chris Bureau of automotive
repairMissed
hours of work The fact they claim to have contacted me and they were unable is a bunch of liesI clearly have a call log showing all the calls and details of the callsThey never once tried to negotiate anything or even attempt to mediate a resolution. I have toyota camry that looks like someone glued it back togetherThis shop was paid over $11,to fix it properly and they choose to cut corners and cause bad reputationI need my car to be in the same condition it was prior to the accident thats why I have insurance to ensure my car is properly repaired.The shop is also claiming my insurance was holding up the wait and this is their response5/20/15 Emailed *** from Explorer “According to *** from Atowing I was advised
that the car is ready but they are waiting for someone from Explorer to release
the vehicleI`m not sure how true this is but if it is can you please give me
an estimated date when it will be released?” ***
Stated: “We don’t hold vehiclesYou
can tell your body shop that we mailed the supplement check to the body shop
directly for $on 5/14/They must be holding your vehicle awaiting
paymentWe also sent them a payment for $10,on 4/14/15” I have records of all my calls and emails so I hope they have a better response next time instead of blaming me for not answering or my insuranceIf one can accept negligence and bad service and attempt in fixing the issue versus finding excuses I would appreciate it and would try and work something out
Regards,
*** ***

The vehicle in question that was towed in 4/3/15 for K[redacted] was repaired to the best of our ability and paid for in full by her insurance company.The vehicle was delayed because of Insurance company policies and the time they spent to reply to the supplements. As a repair facility, we...

cannot move forward until we get approval for supplements. We were in close contact with her during the process and her with us.Finally, when the vehicle was completed, she had a couple of complaints.One of her complaints was the car audio speaker in the rear sun deck was not working properly. The replacement of the speaker was not included in the original estimate. We ordered the speaker from the dealer and told her we would replace it free of charge. She returned four days after the delivery to have the speakers installed, but the speakers had not come in yet due to it being a special order part from the dealer. We never heard from her again about the speaker or any other issues with the vehicle. We tried contacting her when we did get the speaker, but were unable to get in contact with her. We did not hear about the vehicle again until the complaint. We were also never given the opportunity to address any of her concerns.We would have rechecked her entire vehicle if given the opportunity. We offer life time warranty on all the work done   Sincerely, A ONE AUTOBODY & TOWING.

This letter is to inform you that Mr. [redacted]'s vehicle in question, was repaired and paid for by us to his body shop per his complaint. This did take a short time to get paid because it was an insurance matter and sometimes they do take a little while.If you have any questions please contact [redacted]...

[redacted].Thank you! [redacted]

Review: There were several issues with my move. I am a second time customer and was completely dissatisfied with the service. The main issue was the movers damaged three pieces of furniture and slashed my 47" LG TV that was only purchased in 2011. I took out insurance on these items. The Padded Wagon sent someone to repair damaged furniture, but he made it VERY clear that the TV could not be repaired. I went back and forth and provided a receipt for the TV. They refused to compensate me in anyway. I could never get an explanation as to why did I take and additional insurance policy out to protect myself and why this would not be covered. The customer service was extremely poor and beyond disappointing. I would NEVER use them or recommend them to anyone. I went as far as contacting the owner Eddie Dowling that completely disregarded my complaint and pushed me off to his one woman show of a complaint department. Again, so very disappointing and beyond poor service.Desired Settlement: I believe I should have been refunded the amount of the TV. They stated I had a $250 deductible, which I can not find any explanation of the insurance policy in my paperwork. I truly feel the absolute least they should do is refund me the TV purchase amount of $899 + 7% sales tax minus the so called $250 deductible.

Review: I hired The Padded Wagon moving company to move me out of my home, store my belongings and move me into my home when I found one. Upon moving in, I found that my dining and kitchen tables were damaged (chucks were taken out of the edges as if they were bumped) and that I received an incorrect ladder (my ladder had a shelf for holding tools and/or paint cans - this one does not). I did receive a ladder, but it wasn't mine. I contacted the company on June 3rd, June 13th and June 21st with no response received. I forwarded a certified letter on July 1st which was signed for and received. No response was received. I followed up with additional emails on September 2nd and September 13th, but no response has been received.Desired Settlement: I would like to have the tables repaired and the ladder replaced with the correct one.

Review: Services not properly provided, estimates not what was charged, over-charged without justification or proof of purchase, duress in signing credit card receipt without amounts filled in, improper handling of the move, furniture delivered to the storage facility was not cared for, unwrapped, stacked in a pile, no immediate access to stored items. So-called claims department was to investigate before credit card was charged, charges put through without any followup contact from claims dept.Desired Settlement: We want storage unit unloaded and reloaded properly and adjustment to the bill to delete the approx $1,100 overage charges and coverage for any damages due to improper handling of all items contained therein.