Please be advised that at no point has [redacted] been told he could not file a claim On October **, 2014, [redacted] of The Padded Wagon spoke to [redacted] and asked that he supply us with the inventory list from the third party movers, [redacted] , so that we could cross check our inventory list We explained to [redacted] that he could file a claim but that he would be entitled to cents per pound per article which is what was signed for and agreed to as per his bill of lading At no point in time did [redacted] mention $2,in lossesUnfortunately, [redacted] cannot randomly throw out a figure and expect to be reimbursed for that amount We now await receipt of [redacted] ’s complete inventory list so that we can move forwardIt should be noted that there was no valuation coverage at any point in time And he does not have “basic insurance” as indicated in his complaint His shipment was released at cents per pound per article as is standard in the moving and storage industryThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [redacted] of Padded Wagon DID refuse to allow me to file a claim on October *** I was told that I had NO insurance through the company I reported this to [redacted] at the company, who said that I did have standard insurance He said he would call me back When I did not hear from him, I called him back and he told me he had been advised to stay out of the matter When I appealed to [redacted] , he did acknowledge that I do have standard insurance I have yet to receive an apology for the lack of customer service and follow-through.I am trying to get the paperwork that PW has requested in order to file the claim I have requested it from [redacted] but have not received it yet However, Padded Wagon is already in possession of documentation showing that PW knew that some items were "excepted" i.emissing from the storage unit I am not sure why this documenation is not sufficient to file my claim? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
To whom it may concern: As previously advised, at the time of the move [redacted] did not purchase additional valuation coverage Instead, he elected to release his shipment not to exceed thirty cents per pound per article As such, today we sent an acknowledgement and release letter to [redacted] *** Upon receipt of the signed release form, we will issue a check and close our file We have also taken this opportunity to apologize to [redacted] for what he has considered to be poor customer service on the part of The Padded Wagon It should be noted that it was never the intention to stonewall or mislead [redacted] *** We trust that this matter has been settled accordingly We look forward to closing this matter in due course Should you have any questions or comments, please do not hesitate to contact our office Thank you and kind regards, [redacted] [redacted]
Please be advised that at no point has [redacted] been told he could not file a claim On October **, 2014, [redacted] of The Padded Wagon spoke to [redacted] and asked that he supply us with the inventory list from the third party movers, [redacted] , so that we could cross check our inventory list We explained to [redacted] that he could file a claim but that he would be entitled to cents per pound per article which is what was signed for and agreed to as per his bill of lading At no point in time did [redacted] mention $2,in lossesUnfortunately, [redacted] cannot randomly throw out a figure and expect to be reimbursed for that amount We now await receipt of [redacted] ’s complete inventory list so that we can move forwardIt should be noted that there was no valuation coverage at any point in time And he does not have “basic insurance” as indicated in his complaint His shipment was released at cents per pound per article as is standard in the moving and storage industryThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [redacted] of Padded Wagon DID refuse to allow me to file a claim on October *** I was told that I had NO insurance through the company I reported this to [redacted] at the company, who said that I did have standard insurance He said he would call me back When I did not hear from him, I called him back and he told me he had been advised to stay out of the matter When I appealed to [redacted] , he did acknowledge that I do have standard insurance I have yet to receive an apology for the lack of customer service and follow-through.I am trying to get the paperwork that PW has requested in order to file the claim I have requested it from [redacted] but have not received it yet However, Padded Wagon is already in possession of documentation showing that PW knew that some items were "excepted" i.emissing from the storage unit I am not sure why this documenation is not sufficient to file my claim? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
To whom it may concern: As previously advised, at the time of the move [redacted] did not purchase additional valuation coverage Instead, he elected to release his shipment not to exceed thirty cents per pound per article As such, today we sent an acknowledgement and release letter to [redacted] *** Upon receipt of the signed release form, we will issue a check and close our file We have also taken this opportunity to apologize to [redacted] for what he has considered to be poor customer service on the part of The Padded Wagon It should be noted that it was never the intention to stonewall or mislead [redacted] *** We trust that this matter has been settled accordingly We look forward to closing this matter in due course Should you have any questions or comments, please do not hesitate to contact our office Thank you and kind regards, [redacted] [redacted]