The Paddock at Eastpoint

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.This is another example of the unprofessional business practice this office has a reputation for I submitted the $fee online for the processing of my application I did not submit the $hold fee online but in person at the office, by debit card Therefore, there was nothing present for me to read to be made aware of any fine print regarding the exchange of said money Nor did I obtain any kind of receipt or paper work at any time that stated your policy as you claim The hold fee was for the unit that I chose and was intended to hold that unit in paticular, for me I at no time agreed to have that money hold any other unit and since your current tennant changed her mind which was no fault of mine, you were not out of income loss or any missed opportunity to lease that unit to anyone else I still want to see the fine print which you obviously have on paper for residents that do their business in person rather then online I do not believe you are unable to provide proof of where you claim I would have been able to see the statement regarding forfeiture Just like I did not believe all the excuses I was being given on the phone by several different office personnel regarding a refund of my deposit You were given immediate notice of my intent to not lease any other unit, in more then one emailMany attemps were made to reach Tina by phone with no success, hence all the excuses I got from other staff regarding the matter I was not even going to come back after the first meeting with Tina Wthe day I came with my friend to look at floor plans and inquire of availability I had Regards, [redacted]

I cannot disagree with your statement that I should have been made aware of your issueWhat I can share with you is that, unfortunately, I was not made awareNow that I am aware that your refund was not received per your request at the time you initially spoke with my former employee, I can handle the situation and request the refund to be sent if it had not been or a stop payment if it was issued to the incorrect address and re-sentI certainly understand and sympathize with your frustration, you should have received your check around the day mark after you left the communityWhile I wish that I could guarantee that mistakes are never made, I cannotThe only thing I can promise is that, if I was not previously privy to the information, I will work to rectify any resident or former resident's concerns once I am awareAs soon as I have confirmation of the check being cut or re-cut, which usually happens Thursdays or Fridays, I will confirm with youPlease reach out to me if there is anything else I can do for you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As the property manager you should have been made aware of my complaint sooner and should have taken actionI made multiple calls and left multiple voicemails to attempt to resolve thisI requested the employee both by name and simply as my status as a former resident wishing to check into my security depositI was never notified this individual was no longer with the company and I should have been redirected to the appropriate personnelI feel by your response that the responsibility is again being placed on meI moved out of your property nearly days ago, which I do not believe is "timely" manner to reach a resolutionI lived at this property for years and paid my rent on timeI left the apartment in good conditionI know the apartments are professionally cleaned, painted, and receive new flooring for the next tenantAt this point I am seeing my full security deposit as I am sure there were no damages and I have been greatly inconvenienced by the company's unprofessionalismPlease send my full security deposit to the following address: [redacted] Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution of the full amount of my security deposit being mailed to me by the end of this week would be satisfactory to me. Please notify me of the amount of the checkI will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

As a business, we follow policies outlined to our residents and guestsThis applicant applied through our online application portal which has a disclaimer that has to be acknowledged before payment is submitted which states that if you cancel for any reason, your payments are non-refundable. In this circumstance, the applicant applied for the priority waitlist for a mobetween April and June We did assign this applicant to an address where the current resident withdrew their notice in favor of signing a month renewal leaseWe moved the application back to the waitlist as we were still well within the listed mowindow to offer the next option. Since this date, other apartments which met the applicants specific , listed needs have become available but they chose to go elsewhere without allowing us to find them their ideal home. Staying consistent with our policy which must be acknowledged electronically prior to payment, their deposit is rendered forfeit. We are sorry for any frustrations involved on our former applicants part

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As the property manager you should have been made aware of my complaint sooner and should have taken action. I made multiple calls and left multiple voicemails to attempt to resolve this. I requested the employee both by name and simply as my status as a former resident wishing to check into my security deposit. I was never notified this individual was no longer with the company and I should have been redirected to the appropriate personnel. I feel by your response that the responsibility is again being placed on me. I moved out of your property nearly 60 days ago, which I do not believe is "timely" manner to reach a resolution. I lived at this property for 4.5 years and paid my rent on time. I left the apartment in good condition. I know the apartments are professionally cleaned, painted, and receive new flooring for the next tenant. At this point I am seeing my full security deposit as I am sure there were no damages and I have been greatly inconvenienced by the company's unprofessionalism. Please send my full security deposit to the following address:[redacted]
[redacted]
[redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This is another example of the...

unprofessional business practice this office has a reputation for.  I submitted the $50 fee online for the processing of my application.  I did not submit the $200 hold fee online but in person at the office, by debit card.  Therefore, there was nothing present for me to read to be made aware of any fine print regarding the exchange of said money.  Nor did I obtain any kind of receipt or paper work at any time that stated your policy as you claim.  The hold fee was for the unit that I chose and was intended to hold that unit in paticular, for me.  I at no time agreed to have that money hold any other unit and since your current tennant changed her mind which was no fault of mine, you were not out of income loss or any missed opportunity to lease that unit to anyone else.  I still want to see the fine print which you obviously have on paper for residents that do their business in person rather then online.  I do not believe you are unable to provide proof of where you claim I would have been able to see the statement regarding forfeiture.  Just like I did not believe all the excuses I was being given on the phone by several different office personnel regarding a refund of my deposit.  You were given immediate notice of my intent to not lease any other unit, in more then one email. Many attemps were made to reach Tina by phone with no success, hence all the excuses I got from other staff regarding the matter.  I was not even going to come back after the first meeting with Tina W. the day I came with my friend to look at floor plans and inquire of availability.  I had    
Regards,
[redacted]

I cannot disagree with your statement that I should have been made aware of your issue. What I can share with you is that, unfortunately, I was not made aware. Now that I am aware that your refund was not received per your request at the time you initially spoke with my former employee, I can handle the situation and request the refund to be sent if it had not been or a stop payment if it was issued to the incorrect address and re-sent. I certainly understand and sympathize with your frustration, you should have received your check around the 30 day mark after you left the community. While I wish that I could guarantee that mistakes are never made, I cannot. The only thing I can promise is that, if I was not previously privy to the information, I will work to rectify any resident or former resident's concerns once I am aware. As soon as I have confirmation of the check being cut or re-cut, which usually happens Thursdays or Fridays, I will confirm with you. Please reach out to me if there is anything else I can do for you.

I have been made aware today of this complaint and would like to step in to help in the resolution process. In the initial complaint, the former resident cited they tried to speak with an employee who is no longer with our company. We make any and all efforts to refund security deposits in full,...

minus any damages, in a timely manner. I would be more than happy to speak with this former resident to resolve the concerns they have experienced in receiving their refund.