The Painted Canvas

There are three components to Mr. [redacted]'s complaint which I am confused about:1.) He states in his complaint that he didn't have any warranty.Response- I have attached a word document that was copied and pasted right from the [redacted] Service website, which is vin specific to his truck. It very...

clearly states that he has an extended service program on the truck he purchased from us and signed for the deductible. Please refer to the attached.2.) [redacted] asked him to pay $100 to fix the problem he was speaking about.Response- [redacted] asked Mr. [redacted] for $100 to cover the deductible on his warranty. If there wasn't any warranty on the truck, the bill would have been substantially more money. Please also refer to the attached document where it shows the $100 deductible.3.) He states he was promised a second key for his vehicle.Response- If this was really an issue, why is it coming up 6 months later? If a vehicle comes in with 3 keys on trade, we will turn over all 3 to the next buyer. If it comes in with just one, we turn over 1.We are not prepared to give back the warranty money, as he has clearly used it already. We are not prepared to reimburse him for the $100 deductible for his warranty, and finally, we will not be cutting Mr. [redacted] another key for his truck.  To address these items in order: