We did service (pump) Ms [redacted] ' septic tank on two separate occasions, as she states, each service was charged at $Often when we are called for a backing up, or overfilled tank, people think the tank is a vast container that you pump when it fills upThis is not accurate The septic tank is a holding area, to allow bacteria to break down the contents, creating Effluent (essentially clear liquid), which then flows out the disposal field It takes about ten days for a septic tank to "fill up", or reach working capacityAfter that point, any liquid entering the tank displaces equal amount of Effluent So, if we pump the tank today, in approximately ten days, the tank will be "full", or at working capacity, again.If the tank is not draining, whether due to a restriction in the drain line, or due to a disposal system that has reached the end of its life (approximately 25-years, average, in the valley), once the tank reaches working capacity, and cannot drain to disposal system, it will back up into the house the path of least resistance.To address Ms [redacted] ' concerns: - I apologize for not calling Ms [redacted] back We had spoken on the phone, I had explained the above, and at the conclusion of the phone call, my understanding was that I had addressed her questions, and I thought she had a better understanding of what was happening with her system I'm sorry for the misunderstandingWe have coupons on our website offering $off a maintenance pump If our technician had been presented with a coupon, on either, or both, service calls, that deduction would have been given We can offer to refund that amount for each job, for a total of $40.00.- It does appear that Ms [redacted] ' disposal system has reached the end of its life ("failing"), or a pipe to the leach field is damaged/restricted/broken If a pipe restriction if found, the remedy is to expose the line and clear or replace the line, as needed The remedy for a failing disposal system is a new disposal field When a client signs a contract for repairs, we keep them pumped, until repairs are completed, so that they are never without service We were willing to credit Ms [redacted] her most recent pumping cost, as a courtesy, if a contract was signed We still extend that offer.I hope this information is helpful We appreciate the opportunity to correct the situation, and to better explain how a septic system functions, and why it can continue to back up in this type of scenarioThank you, [redacted]
We did service (pump) Ms [redacted] ' septic tank on two separate occasions, as she states, each service was charged at $Often when we are called for a backing up, or overfilled tank, people think the tank is a vast container that you pump when it fills upThis is not accurate The septic tank is a holding area, to allow bacteria to break down the contents, creating Effluent (essentially clear liquid), which then flows out the disposal field It takes about ten days for a septic tank to "fill up", or reach working capacityAfter that point, any liquid entering the tank displaces equal amount of Effluent So, if we pump the tank today, in approximately ten days, the tank will be "full", or at working capacity, again.If the tank is not draining, whether due to a restriction in the drain line, or due to a disposal system that has reached the end of its life (approximately 25-years, average, in the valley), once the tank reaches working capacity, and cannot drain to disposal system, it will back up into the house the path of least resistance.To address Ms [redacted] ' concerns: - I apologize for not calling Ms [redacted] back We had spoken on the phone, I had explained the above, and at the conclusion of the phone call, my understanding was that I had addressed her questions, and I thought she had a better understanding of what was happening with her system I'm sorry for the misunderstandingWe have coupons on our website offering $off a maintenance pump If our technician had been presented with a coupon, on either, or both, service calls, that deduction would have been given We can offer to refund that amount for each job, for a total of $40.00.- It does appear that Ms [redacted] ' disposal system has reached the end of its life ("failing"), or a pipe to the leach field is damaged/restricted/broken If a pipe restriction if found, the remedy is to expose the line and clear or replace the line, as needed The remedy for a failing disposal system is a new disposal field When a client signs a contract for repairs, we keep them pumped, until repairs are completed, so that they are never without service We were willing to credit Ms [redacted] her most recent pumping cost, as a courtesy, if a contract was signed We still extend that offer.I hope this information is helpful We appreciate the opportunity to correct the situation, and to better explain how a septic system functions, and why it can continue to back up in this type of scenarioThank you, [redacted]