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The Papanek Agency

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Reviews The Papanek Agency

The Papanek Agency Reviews (1)

Initial Business Response /* (1000, 10, 2015/11/11) */
Received from the business via email:
MrD***,
Thank you for your phone conversation and for allowing us the opportunity to respond to MrR***'s complaint
Residential and Commercial Renovations, Incwas the second company to work
on MrR***'s property His initial contractor refused to continue with the project and we were asked to step in This is a 203K regular contract as opposed to a "streamline" as MrR*** stated The major portion of our work consisted of completely removing, re-engineering, and installing the new roof in a different orientationWe were required to submit drawings to the building department for approval; MrR*** drew up the drawings, which were incorrectAny delays were caused by the drawings, approval process, delivery of the trusses and weatherThe new roof was built and the work approved by HUD and the building department
During this time we also performed other work as defined on the HUD contract such as electrical, plumbing, heating, basement structure and foundation repairs MrR*** kept adding work to be done, such as building stairs, which we did but was not part of the HUD approved 203K contract
On a regular basis, MrR*** berated our laborers as well as meWhile I tried to work with Vince, he was belligerent We were working on his property consistently until he turned my dry wallers away and told them he was going to "buy a gun and shoot me."
We pride ourselves on our professionalism and high quality of workmanshipI will not allow my crews to work on any site that may be unsafe and/or hazardous
We work closely with the HUD inspector as well as the bank and continue to maintain an excellent working relationship
Should you have any questions please feel free to contact me at (330) 815-
Regards,
Chet H***
Residential and Commercial Renovations, Inc
Initial Consumer Rebuttal /* (3000, 12, 2015/11/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
MrD***,
MrH*** has several completely wrong and has embellished in many cases in his response First off the First contractor on the job did not refuse to continue working with me I fired him for several reasons including showing up on site and asking to borrow my tools because he didn't bring any but that situation doesn't have any bearing on my complaint with MrH*** MrH*** and I had a contract based on the Work write up completed by the Professional Property inspector LLCAs required by the 203K Streamline loan to me by Fifth Third Bank, Yes it is in fact a Streamline loan On our first meeting after accepting the contract and work as written MrH*** asked me to meet him at a bar to discuss the project and after verbally going through each area in the scope of work with him he said "Well we will see but I don't think I can get you much more than a roof on your house for this figure" I said well if that is the case you should back out now and he said No I like you you're a family man like I am I'll get this done just work with me on some areas
The Drawings I provided were done by me but reviewed and stamped by a structural engineer, so when he said his truss company was having a problem he asked me to call Bob and Carter lumber who told me at the time the issue was not with the drawing but with MrH*** Bob stated MrH*** was unsure on how to address two specific areas in the framing and wanted to only order part of the trusses and install them first but also the was not a formal order placed because MrH*** was lacking a depositAs for the drawings submitted and on file with the building department they are still the original stamped prints I provided and the truss cut sheets from the first contractor's plans
MrH*** states that I kept adding work such the stairs this is an embellishmentThe stairs were in fact on the plans since before I closed on the purchase of the property he failed to read the plans in many instances this became apparent when he started asking for change orders on these itemsFurthermore The only change I requested was too add three windows on the second floor which I asked for a price for and he did not provide so I ended up installing them myself I felt this was the best wat to proceed since when I asked for a price to re-shingle the garage roof he told me $did the work and said I owed him $which I paid the following dayAlso MrH*** told me they had to replace sheets of sheathing on that garage roof but the roof is exposed from the inside and only 1/sheets were in fact replaced Also concerning extra work I covered all the carpeting that was to be saved, with mil thick plastic and MrH*** not only removed the plastic he removed the carpeting and left it in an area exposed to the elements where it was ruined Also during the of the drywall of the house which me and my family completed I asked if he wanted me to pull back the wiring that was in the way for the roof removal he said he would have his crew handle it well did, they cut the wiring with reciprocating saws forcing the whole house to be re-wired
I never berated any of MrH*** "Employees", they were all sub-contractors anyway But I did regularly get told off by them because MrH*** had them working on a Saturday or Sunday which I had no say so in MrH*** would typically only work on my project on the weekends I have one incident where MrH***' crew cut a tree that did not need to be cut and they cut it poorly I called MrH*** and told him about my issue and he said to "Let the guys have it "when they got back from lunch
This incident with the dry wallers, who brought no drywall to the job, has completely been twisted This happened in September after no work had been done on my since June 29th and I told them they could Dry wall since the contract clearly stated no drywall to be installed until the mold remediation was completed and provided an clean clearance testThey were upset and started getting mouthy with me and I told them to Call MrH*** who I tried to call twice prior that day and I told them that them showing up on my property a Saturday afternoon and pm and demanding to perform work that was not eligible to be performed was them holding a gun to my headHowever these juveniles spun it to MrH*** was beyond my control, and MrH*** choosing to act like a child and not call me, accept my calls and them get a lawyer is and was completely un-necessary
MrH*** was in over his head and looking for any reason to abandon my project and while most of the work performed was of a higher quality his professionalism with dealing with the situation and people involved was at the level of a toddlerIncluding having someone from his ring of people come to my house enter using the lock box key and removing several boxes on electrical material including all the switches, outlets, and light fixtures they removed to install the new electrical the cause the need for For which a police report was madeThe contractor they had who started the electrical never applied with the county for a permit or local license this should show you the type of people he works with
Lastly, I tried to work with MrH*** and provided a lot of give and very little take, I gave MrH*** a very expensive Glue-lam beam, that was removed from the old structure, so he could resell it and use on a different jobHis employee Nick took a large of copper that was flashing on the old skylights for his own personal gain
Regardless of all this he mediation process with the bank to try to get him to complete the job he agreed to complete I agreed to every one of his childish demands including not being present at my own property and not communicating directly to him but rather through a third party The facts that MrH*** keeps a paid membership with the Revdex.com and the delay in the responses give me very little hope that the Revdex.com would properly down grade MrH*** rating and prevent people in the future from being screwed by him
Sincerely,
Vincent J R***

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Address: 3801 N Dixie Dr, Dayton, Washington, United States, 45414

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