The Paramount Financial Group, Inc.

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***

Our warranty supervisor has made contact with *** at *** to discuss this This conversation took place on 8/ *** had mentioned that the broken unit was from a renter *** tried to contact Ms*** times to set up a call to get this taken care of *** has
taken the glass unit for the home and mentioned he would take care of it Cracked glass is not a manufacturing item and is not covered under warranty *** said he would call Ms*** to schedule a time to fix it

[redacted] [redacted] 
Homeowner called me on 5/1 and left a...

message asking about her manufacturers rebate.  I called her back to notify her that I had indeed received a rebate card from her and her information was logged.  I logged her rebate qualifying information on April 1st, 2016 on my tracking spreadsheet.  I explained to homeowner that this promotion did not end until May 15th. Homeowners had until May 15th to submit paperwork for the product they had purchased.  At that point I would submit all the accumulated rebate cards to my AP department in Norcross Georgia to run payments for all homeowners who participated.  Homeowner was satisfied with this information. On 5/17 I received another voice mail from homeowner with her inquiry about her rebate card.  I returned her call same day and let her know that her rebate information was submitted via email to our AP department for further processing.  I did not give homeowner an ETA on payment.  There was no promise date for receiving payment.  I explained that it would take a little while for the rebate process in AP and for a check to be cut. I explained to her that I had submitted the information to our AP team, and the process was now in their department.  I provided homeowner the [redacted] number for the [redacted] department, who processes rebate checks. On 6/7/16 I have verified with our Accounts Payable Management team that the check for $200 will be issued and sent out in the next day or so. Thanks very much, Ryan P[redacted]Customer Care ManagerAmerimax Building Products[redacted]

Revdex.com:
I have reviewed the response made by the business, and find that if  I receive the rebate check (which I still have not as of June 9), this resolution will be satisfactory.  I have called the toll free number given to me by Ryan P[redacted] several times over the last week regarding this issue, and have not received any return calls.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
I have finally received my rebate check for $200 in the mail on 6/13/16.  Thank you for your help.
Regards,
[redacted]

There has been some changes and improvement processes put in place for our warranty department.  Complaint about the lack of communication and updates on the re-order have been reviewed with the Warranty Supervisor.The casement window material was received from our California facility last...

week.The service call is set for October 27th between 2-4pm.

Complaint: [redacted]
I am rejecting this response because:[redacted] has NOT tried to contact me 3 times.  He has avoided my emails and phone calls.  It appears that Amerimax put pressure on [redacted] ([redacted]) and he finally made the appt. for yesterday and FINALLY fixed the window after a year of requests.  I own this property and it shouldn't matter if this is a rental property.... the window still needed to be fixed.This case can be closed.  His response ([redacted]) was just BS.THANK YOU Revdex.com of Northern Colorado and Wyoming
Regards,
[redacted]

This outstanding ticket was given to the warranty manager, Jason E[redacted].  Jason has since contacted the homeowner and advised of next steps.  The most recent phone conversation took place on 1/17/18.  The game plan is to take care of the two units with issues and work on the...

reimbursement.Jason will continue to keep the homeowner updated.

[redacted]
Good morning,I wanted to thank you for your assistance with this matter and am happy to...

relate that the correct part was supplied and was installed yesterday.  Such a long time, and we hope that if we need any other warranty items repaired, this company will do a better job.Best regards,[redacted]

[redacted]
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[redacted]
hello,would like to add comments to this complaint.....window has been installed.  however, warranty process took over 5 months....worth noting I think.thanks.