The Paramount Financial Group

[redacted] hello,would like to add comments to this complaint.....window has been installed however, warranty process took over months....worth noting I think.thanks

[redacted] Homeowner called me on 5/and left a message asking about her manufacturers rebate I called her back to notify her that I had indeed received a rebate card from her and her information was logged I logged her rebate qualifying information on April 1st, on my tracking spreadsheet I explained to homeowner that this promotion did not end until May 15thHomeowners had until May 15th to submit paperwork for the product they had purchased At that point I would submit all the accumulated rebate cards to my AP department in Norcross Georgia to run payments for all homeowners who participated Homeowner was satisfied with this informationOn 5/I received another voice mail from homeowner with her inquiry about her rebate card I returned her call same day and let her know that her rebate information was submitted via email to our AP department for further processing I did not give homeowner an ETA on payment There was no promise date for receiving payment I explained that it would take a little while for the rebate process in AP and for a check to be cutI explained to her that I had submitted the information to our AP team, and the process was now in their department I provided homeowner the [redacted] number for the [redacted] department, who processes rebate checksOn 6/7/I have verified with our Accounts Payable Management team that the check for $will be issued and sent out in the next day or soThanks very much, Ryan P***Customer Care ManagerAmerimax Building Products [redacted]

[redacted] Good morning,I wanted to thank you for your assistance with this matter and am happy to relate that the correct part was supplied and was installed yesterday Such a long time, and we hope that if we need any other warranty items repaired, this company will do a better job.Best regards, [redacted]