The Park At Galaway

They refuse to fix ongoing problems. We have a huge hole in the kitchen floor next to the sink. They filled it with concrete and left it. We had to fi
Refusal to fix problems we been loving here for 8 years

These apartments have no sense of urgency to help their tenants. I lived here for two months. I've had a broken window from a break in for a month now. My heat hasn't worked for a month. It took them a week and half to change my locks(After someone broke in and had my spare key)I have complained and called and made work orders. It has been 20-30 degrees outside, and I haven't had heat. You have to call the emergency line 10 times just to get them to answer. I also had issues with water not being hot. If you live here you can't be nice to get things done. I spend more time calling and going to the office than I do anything else. I was also told the security gate would be fixed 2 week after I moved in. It is still broke. They have a security guard who sits on his phone in his car in the front. I've had someone steal my Christmas wreath off my door.

My apartment has flooded twice this week thereafter they came out and replaced pipes. I'm currently living in a hotel do to this matter.. Luckily I had rentals insurance to accommodate me , otherwise I wouldn't have a dry nor secure place for me and my family.. after going into the office complaining several times about this matter of the pipes busting and air seaping in from the outside , they stated there was nothing they could do...I have not been late on my rent ever since I moved there in March of 2017.They also stated there would be no concessions because it's not on their end.I have a newborn baby and with the water that covered my apartment, I'm worried about mold and lead.. the management office stated that the matter was fixed through email .. shortly after returning my apartment had flooded again.. they don't know the severity of this matter because no one besides the people who came out to get the water up knows of this problem . they are unprofessional and at this point I feel helpless.. they stated they couldn't give out the property management number .. the hvac PEOPLE told me there was over a 160 gallons of water in my apartment.. overall I'm livid at this point.. I've missed SEVERAL days at work so on top of me losing money I've also lost almost everything in my downstairs area..My carpet has been ripped up and there's no padding underneath..THIS APARTMENT IS NOT LIVABLE

Hi! We are the tenants in *** We lived out here for 2 in a half years, We were was staying at *** it was nothing wrong with this unit until the month of July. Our AC went out 4 times since we have been staying there and we have just moved in. We have reported to the managers about our ac problem and it took them forever to come fix it which was until the end of August. We would have done what anybody else would do ...open the window, but we couldn't at the time because they were nailed shut. So as the months went past we had an electrical fire it was on the news In October we had to move but they jacked our rent up, So it went from 845 to 945 its was suppose to stay the same. The situation of what happen wasn't our fault, but by us being young they took advantage of us because we didn't know we was just ready to get into another unit. So now we have moved into our new unit it was fine for a moment but we have ants, roaches and slugs crawling everywhere we told the rent office they thought it was our doing .In January we couldn't get cable because someone else cable was on the unit still. In June I reported the kitchen,bathroom, and hallway lights was out months at a time we told them but they didn't get it done until 3 to 4 months later. Which was In September and our sockets plug are still out of the wall and patio light still doesn't work and that is a safety hazard as I send you this email. The half bath toilet is intolerable In order for us to flush we have to use a bucket of water. Coming up the stairs of the unit we have this awful smell now and we have no idea where it's coming from the hallway light is hanging from the Ceiling by a thread. The master bathroom and second large bedroom has a spot on the ceiling like it's a water puddle stain we have reported it but they haven't came to fix it. In the second largest room there is mold. The hallway bathroom upstairs we have been having issues with since we moved in the unit. The toilet doesn't want to flush-and we are not able to take a shower if so the ceiling will leak again. At the end of September our ceiling have caved in, 2days after the incident I reported that the ceiling needs to be repaired they put something up but that still is half done and it is now the beginning of November. In the Rent office we can not use our gate pass to get in on side of the building to wash our clothes and the associates there are never there on a Sunday and they are very rude. At this point I am done with these apartments I feel as if we are paying almost 1,000 dollars a month there, so it shouldn't be nothing wrong with this unit because we only been here a year and I would like, that our lease be terminated with no restraints because these are too many issues in one unit. And I will be gettin a lawyer at this moment.
Sincerely,
Tenants

Nonstop issues with the quality of the unit I have been renting from Parkside at Camp Creek since the beginning of my lease term. It began with an issue of a raccoon nesting inside of my roof. I immediately contacted management and informed them of the raccoon. It was about a week before they did anything. They set a trap to catch the raccoon I had provided proof and pictures of but ended up catching a cat. That being said, they put a board over one of the entry holes but did not clean the roof for rodent waste nor was the other entryway blocked off. Then, a pipe was leaking in the HVAC closet and led to black mold and a mushroom growing out of my carpet.. I informed management of this and they insisted it was only mildew and they would address the mildew. It took about 3 weeks before they did anything. I had a quality air inspector take samples of the mold spores in the home as I became ill and the home was inhabitable. The results proved the count was extremely high and precaution should be taken before residing in the home again. I went to corporate because nothing was being done. It was after I cleaned the home myself and had corporate force them into doing something that anything was done. They deodorize the carpet as a mushroom was growing out and replaced only half of the floor board and painted over the infected Sheetrock. Was able to prove repairs were not acceptable and they had a man replace one of the Sheetrock sections but still painted over the mold that was behind the HVAC unit. They never retested the home to confirm it was safe or not. Tropic storm occurred and my roof began to leak where the hole was from the prior raccoon issue. Water stain on ceiling sat for weeks until they spray painted over it today but still left the hole untouched on the outside of the unit. I was told that the roof was fixed by management and a random lady in my home after having a code enforcement officer "inspect".
I have two toddlers and I feel the home becoming more and more unsafe.
Product_Or_Service: February 2017