The Parker

The deposit was picked up by this resident within the day guideline and has already been cashed

[redacted] , You have confirmed that management has made you an offer in terms of breaking your lease, and have acknowledged through email correspondence that you declined this offerYour counter offer has been respectfully declined by us as wellIt is our deepest regret that we could not come to an agreement that makes sense for you and the PARKERI have addressed your concerns to the best of my ability and wish you the best [redacted] ***

[redacted] was notified on on July 22, of the condition of her apartment in hopes to delay her moa couple of days; which included excessive cleaning and construction repairs which would did not prevent her from occupying the apartment but was advised not toI explained to her the Delay of Occupancy in Paragraph in the TAA lease agreement and [redacted] insisted that I allow her to move in [redacted] visited the property on July 22, to see the status and urged me to allow her to move in on July 23, so that she would not be burdened with having to rearrange her scheduleThough she did not comply with the time provided by myself, but [redacted] had her unauthorized occupant show up at the property with movers to pick up the keys when our staff was not prepared for her occupancyThe arrival time was agreed to be no sooner than 4:pm on July 23, 2014, but as a courtesy for the delay I approved for management to expense the costs of her moversThe property is an old complex built in the late 60's and though many attempts were made to resolve the water temperature and pressure to [redacted] 's standards, including replacing her building's boiler system [redacted] was still was unhappyHer water has been tested by certified plumbers as well as our maintenance team to confirm her water pressure and temperature are up to codeWhile under renovation, emergency requests regarding plumbing, as well as replacing the boiler system for the property the water must be turned off and multiple email correspondence were sent to coordinate with the residents as to when and how long it would be shut off so the residents could properly prepare The water leak [redacted] is referring to that was turned in through the resident portal instead of Emergency phone line as advised on her lease and community policies, was completed in days; due to the fact that in dealing with water leaks, wet vacuums as well as sheetrock repairs are required which can take up to hours to complete to ensure mildew and mold do not become an issuethe PARKER management has never reserved the rights for Time Warner cable, who is our cable and internet contractor, to make necessary accommodations to ensure the quality of our residents entertainmentOur staff recommends different subtractors for the PARKER who not only offer property specific specials, but installation at no costsThe only require management has is that the wiring/satellite dishes are not visible from the exterior view of the property which is also stated on the lease in paragraph as our rights, and in our community policiesNone of the issues the complaints [redacted] has regarding make ready were stated on [redacted] 's Inventory and Condition form in which [redacted] was advised to turn in with in hours of her move in, nor in writing and signed as stated on paragraph of the lease, but were all still acknowledged and repaired [redacted] has not once sent management a certified letter requesting lease breakage for us to acknowledge as well as ever provide medical records to show management the condition in which we are providing has caused her health problems, or lease breakage fee's would not be applied, as well as a full deposit refundTransfers have been offered to her, but declinedManagement has went above and beyond to address her concerns, though she has not complied to the TAA lease in terms of transferring electricity to her name for her entire stay at the PARKER, having an authorized occupant whom on multiple occasions has been disorderly in the office, submitting signed maintenance requests in writing, accusations of breaking and entering in her apartment by management but not providing a police report when advised in writing to do so, as well as threatening the good name of management on social media sites in hopes of rent abatement which I have emails to confirm; our team has went above in beyond to respond to her requests [redacted] 's unauthorized occupant whom stayed at the PARKER her entire term, which she has refused to supply management with a name so that we may provide him with a no trespassing warning for his behavior, including but not limited to the intimidation he has displayed in front of staff, residents, and prospects, has threaten me with lawyers for not abiding to their termsManagement has abided by our terms and conditions of the TAA lease and do not feel that honoring [redacted] 's requests for her reletting to be waived and rent reimbursement are reasonable in regards to poor managing; however, her unit was marketed as first priority though multiple vacant units are available to ensure her accelerated rent would be minimal

Complaint: ***
I am rejecting this response because:I was promised that my apartment would be completed and not under construction by management at the PARKER, as any decent apartment complex should not be renting units that are not completedI repeatedly asked if they needed more time but was assured that "the unit will be done by noon tomorrow, we'll work all night!" When I arrived at the unit it still was not complete, my movers had to pile all of my belongings into my bedroom as the construction workers finished the apartmentThis was on July 23rd - I have an email sent to *** ***, the then property manager informing him that I could not stay at the apartment due to an overwhelming smell of paint fumes as well as lack of waterIf the apartment was not ready to be occupied according to management, why did the management at the PARKER allow me to sign a lease and move in?The PARKER did make several failed attempts at repairing the water issue- but as you can see from the multiple work orders they did not resolve itI noticed the issues and sent a work order on the 26th of July initially, with several more to followI also have a mass emails from *** *** assuring ALL of the residents in my building that management knows we are ALL having issues with water and that they will handle it as soon as possibleThese emails are dated: Two on August 6th, one on August 7th, one on August 8th, one on August 11th, two on August 19th, one on August 25th (stating a shut off on the 26th), one on August 27th with the title "OOPS! Today!" stating he made a mistake on the date and will be shutting off the water on the 27th, one on August 30th regarding an "emergency shut off.", One on September 4th, one on September 9th, one on September 10th, one on September 16th, one on September 22nd (shut off all day), one on September 25th stating gas was turned off as well as water to do repairs, one on October 21st, one on October 31st, one on November 4thAs the majority of these emails are mass emails to the entire complex, I find it interesting that in the response management is referring to the water issues as "***'s standards" rather than the standards cited in the PARKERS lease as well as *** law. I gave notice to Vacate on October 6th and ended up leaving early as I could not take the hostility, poor maintenance or lack of consistent water anymoreI moved out on the 22nd of November and released occupancy as promised on the 5th of December. Management claims that the water leak was taken care of with a vacuum and possible sheet rock repairs - when the PARKER responded to the leak they gave me bags of towels to soak up the water and then claimed they would return the next day with a fan to "dry out the water" which they did not do. A certified letter is not required to break a lease contract, it is only required if the landlord or manager does not respond to the request via other forms of writingsThe manager at the time *** *** responded to my emailed notice to vacate on the 8th of October with an e-signed email (read as "*** ***, Director of Property Management "the PARKER") I also have another email on the 20th of October from *** *** stating he entered the notice into the system at the PARKER. I do not remember receiving an offer to transfer verbally or otherwise, but if I had I would have declined as it would still be on a property that has water issues, which is the main contention I had while living at the PARKERManagement did not go "above and beyond" as clearly shown above with emails ranging from August 6th up to November 4th about water issues, as well as my initial water complaint on July 26th as shown in the work orders attached by the PARKER. I admit the electricity was not transferred into my name, it was an honest mistake and when notified of the issue I paid the entirety of the electricity bill in full (after receiving copies of the bills and checking the PARKER's math, in which they had tried to overcharge me) it was not for my entire stay, the electricity was paid for in full on November 6th and then transferred to me.the PARKER's claim that I had an unauthorized occupant is malarky, the person in question is my boyfriend who did not live with me - he lived with his brotherHe did indeed stay with me regularly as I stayed with him at his Jollyville road locationI have emails to *** stating that I could not stay at my apartment due to the smell of paint fumes and stayed with himHow would he be an unauthorized occupant if he is living at a different location? Why was this issue not brought to my attention prior to filing a Revdex.com complaint? And what sort of management claims there is a hostile individual living with one of their residents, but somehow this issue is never addressed verbally, or in writing prior to a complaint being filed? the PARKER is claiming my boyfriend made other tenants as well as prospective tenants uncomfortable, yet this was never mentioned until after I moved out. I never falsely accused anyone of breaking and entering, I asked if anyone had entered my apartment without a request for repairs as trash was left behindNo locks were broken, nor was anything missing - I found trash on my floor and a baseball capI then emailed the PARKER asking that they do not allow anyone into my apartment without prior notice. I have not brought up my reviews on social media in regards to rent abatement, I was referring to this Revdex.com complaint in which I made an offer of settlement prior to taking this to courtI made a lower offer in order to end this ridiculousness as stated in my email:The original email from ***"Hi ***,
I was not aware of the how the situation escalated to Revdex.com and YELP till this morning when I received notification to respond to your Revdex.com Complaint, and I wanted to know if from our discussion last week you are satisfied with the arrangement I made with you? If so, could you please remove the Revdex.com complaint, as well as the YELP review?
*** ***Community Host"
My response "Hi,
I will gladly remove the complaints if I do receive my deposit back and have the reletting fee waived in addition to a month of rent backAs I was moved in when construction was not completed (I could not stay in the apartment the first weeks due to paint fumes and construction) and had many days where I did not receive services detailed in my lease (running water and consistent hot water), I believe this is a very reasonable request"
*** ***"The agreement *** is referring to was a verbal offer to waive the reletting fee which I did not agree to, verbally or in writingShe then reneged on this offer when finding out I made this complaint with the Revdex.comI never once offered to remove my yelp review, I may have added a plural by accident but as yelp reviews are not formal complaints, I believe it is clear that I am referring to the Revdex.com complaint. Again, in the final paragraph there are more unsubstantiated claims about my boyfriend with no prior writings or verbal notification of these issuesAt this point these accusations are becoming libelous, if these are in fact a true issue - please provide one single piece of writing prior to my filing of the Revdex.com complaint that states the PARKER has had any issue with my boyfriendIf you cannot supply this, refrain from speaking negatively about my boyfriend again. *** ***

[redacted] was notified on on July 22, 2014 of the condition of her apartment in hopes to delay her move-in a couple of days; which included excessive cleaning and construction repairs which would did not prevent her from occupying the apartment but was advised not to. I explained to her the Delay of...

Occupancy in Paragraph 16 in the TAA lease agreement and [redacted] insisted that I allow her to move in. [redacted] visited the property on July 22, 2014 to see the status and urged me to allow her to move in on July 23, 2014 so that she would not be burdened with having to rearrange her schedule. Though she did not comply with the time provided by myself, but [redacted] had her unauthorized occupant show up at the property with movers to pick up the keys when our staff was not prepared for her occupancy. The arrival time was agreed to be no sooner than 4:00 pm on July 23, 2014, but as a courtesy for the delay I approved for management to expense the costs of her movers. The property is an old complex built in the late 60's and though many attempts were made to resolve the water temperature and pressure to [redacted]'s standards, including replacing her building's boiler system [redacted] was still was unhappy. Her water has been tested by certified plumbers as well as our maintenance team to confirm her water pressure and temperature are up to code. While under renovation, emergency requests regarding plumbing, as well as replacing the boiler system for the property the water must be turned off and multiple email correspondence were sent to coordinate with the residents as to when and how long it would be shut off so the residents could properly prepare.  The water leak [redacted] is referring to that was turned in through the resident portal instead of Emergency phone line as advised on her lease and community policies, was completed in 3 days; due to the fact that in dealing with water leaks, wet vacuums as well as sheetrock repairs are required which can take up to 72 hours to complete to ensure mildew and mold do not become an issue. the PARKER management has never reserved the rights for Time Warner cable, who is our cable and internet contractor, to make necessary accommodations to ensure the quality of our residents entertainment. Our staff recommends 2 different subtractors for the PARKER who not only offer property specific specials, but installation at no costs. The only require management has is that the wiring/satellite dishes are not visible from the exterior view of the property which is also stated on the lease in paragraph 25  as our rights, and in our community policies. None of the issues the complaints [redacted] has regarding make ready were stated on [redacted]'s Inventory and Condition form in which [redacted] was advised to turn in with in 48 hours of her move in, nor in writing and signed as stated on paragraph 16 of the lease, but were all still acknowledged and repaired.  [redacted] has not once sent management a certified letter requesting lease breakage for us to acknowledge as well as ever provide medical records to show management the condition in which we are providing has caused her health problems, or lease breakage fee's would not be applied, as well as a full deposit refund. Transfers have been offered to her, but declined. Management has went above and beyond to address her concerns, though she has not complied to the TAA lease in terms of transferring electricity to her name for her entire stay at the PARKER, having an authorized occupant whom on multiple occasions has been disorderly in the office, submitting signed maintenance requests in writing, false accusations of breaking and entering in her apartment by management but not providing a police report when advised in writing to do so, as well as threatening the good name of management on social media sites in hopes of rent abatement which I have emails to confirm; our team has went above in beyond to respond to her requests. [redacted]'s unauthorized occupant whom stayed at the PARKER her entire term, which she has refused to supply management with a name so that we may provide him with a no trespassing warning for his behavior, including but not limited to the intimidation he has displayed in front of staff, residents, and prospects, has threaten me with lawyers for not abiding to their terms. Management has abided by our terms and conditions of the TAA lease and do not feel that honoring [redacted]'s requests for her reletting to be waived and rent reimbursement are reasonable in regards to poor managing; however, her unit was marketed as first priority though multiple vacant units are available to ensure her accelerated rent would be minimal.

The deposit was picked up by this resident within the 30 day guideline and has already been cashed.

[redacted], You have confirmed that management has made you an offer in terms of breaking your lease, and have acknowledged through email correspondence that you declined this offer. Your counter offer has been respectfully declined by us as well. It is our deepest regret that we could not come to an agreement that makes sense for you and the PARKER. I have addressed your concerns to the best of my ability and wish you the best. [redacted]