The Parkway Dentist

We are sorry to hear that Ms [redacted] is unhappy with Dr [redacted] and appreciate the opportunity to respond to her commentsMs [redacted] presented to our office as a new patient with a tooth ache Before services are rendered, we provide a courtesy estimate of the costs for anticipated treatment Ms [redacted] accepted the treatment plan and services were completed Post op instructions were given at that time and a follow up appointment was scheduled for one weekShe called two days later in pain and discomfort and Dr [redacted] prescribed an antibiotic and pain medication along with instructions Ms [redacted] returned the following week for a follow up visit and additional instructions were givenShe returned two days later and insisted on additional pain medication During this visit Dr [redacted] examined the area and let her know that a prescribed medication was not needed and instructed an over the counter brand be taken as the area was healing successfullyDr [redacted] repeatedly explained that a prescription was not needed as she continued insisting and demanding that a stronger medication was needed We apologize for the frustration Ms [redacted] experienced with our communication process We adjusted her account as a goodwill gesture to resolve this matter from her last visit ($93.00)We look forward to addressing any additional concerns with her directlyDr [redacted] ***The Parkway Dentist [redacted] , TX ***

We are sorry to hear that Ms. [redacted] is unhappy with Dr. [redacted] and appreciate the opportunity to respond to her comments. Ms. [redacted] presented to our office as a new patient with a tooth ache.  Before services are rendered, we provide a courtesy estimate of the costs for anticipated treatment....

 Ms. [redacted] accepted the treatment plan and services were completed.  Post op instructions were given at that time and a follow up appointment was scheduled for one week. She called two days later in pain and discomfort and Dr. [redacted] prescribed an antibiotic and pain medication along with instructions.  Ms. [redacted] returned the following week for a follow up visit and additional instructions were given. She returned two days later and insisted on additional pain medication.  During this visit Dr. [redacted] examined the area and let her know that a prescribed medication was not needed and instructed an over the counter brand be taken as the area was healing successfully. Dr. [redacted] repeatedly explained that a prescription was not needed as she continued insisting and demanding that a stronger medication was needed.    We apologize for the frustration Ms. [redacted] experienced with our communication process.  We adjusted her account as a goodwill gesture to resolve this matter from her last visit ($93.00). We look forward to addressing any additional concerns with her directly. Dr. [redacted]The Parkway Dentist[redacted], TX [redacted]