The Parlor Knoxville

From: Autumn Breeze Manager <[email protected]> Sent: Wednesday, November 9, 2016 1:11 PM To: info Cc: Autumn Breeze Assistant Manager Subject: Revdex.com Case ID [redacted]   Good afternoon,    This email is in response to a recent complaint regarding "Billing...

and Collections" due to carpet damage at move-out for resident [redacted]. Upon further research and review of the file, pictures and witness statements, we have concluded that the prorated billing of carpet replacement was indeed required due to damage/odor/stains above normal wear and tear and in addition to the original condition noted on move-in inspection paperwork, signed by the resident. The full carpet fee was not assessed to the resident in consideration of the life expectancy of the carpet. Our service looks to reduce passing on any fees to residents in an effort to keep property expenses down while remaining fair to all. Carpets are replaced only when necessary. If the resident would like to dispute the charges, an avenue has been provided within the billing communication originally sent. She can reach out to our corporate Greystar team directly at ph. (425) 329-0793 to communicate any disputes or concerns.    We sincerely apologize for any inconvenience this may have caused the resident and if any errors were made, would gladly make efforts to rectify quickly.   Thank you -     Sean N. P[redacted], CAM, CAPS | Sr. Community Manager Autumn Breeze| 14901 Beauty Berry Lane| Noblesville | Indiana | 46060 o 317.773.6030 | [email protected] |greystar.com www.RentAutumnBreeze.com Join Greystar® in supporting St. Jude Children’s Research Hospital and Camp Hope