I'm taking the time to write this review because there are only "testimonials" on The Pashmina Store website, and no way to write Yelp review since they are only online and not brick and mortar store.
I ordered a cashmere hat described as "one size fits all" on the website. While I know that one size really doesn't fit everyone, I expected that it would fit a normal sized head. Instead, the hat runs very, very small and should be described as "child-sized". Unlike most online stores, there are no reviews or sizing information for the item so I feel that it was deceptive advertising. I emailed them to complain and they said they'd "forward my complaint to the design department". They didn't apologize or offer to allow me to return the item without shipping charges, which I feel they should have done.
I'm taking the time to write this review because there are only "testimonials" on The Pashmina Store website, and no way to write Yelp review since they are only online and not brick and mortar store.
I ordered a cashmere hat described as "one size fits all" on the website. While I know that one size really doesn't fit everyone, I expected that it would fit a normal sized head. Instead, the hat runs very, very small and should be described as "child-sized". Unlike most online stores, there are no reviews or sizing information for the item so I feel that it was deceptive advertising. I emailed them to complain and they said they'd "forward my complaint to the design department". They didn't apologize or offer to allow me to return the item without shipping charges, which I feel they should have done.