The Patriot News

Review: renewed my subscription to the Patriot news, used my Debit card over the phone. I was double charged for this transaction. This was 03/10/2014. I told them the next day they had overcharged me, they acknowledged the error and said they would refund my money. It has now been > 1 month. Repeated calls to them have done nothing. They say I should be receiving my refund within a few days. Am tired of playing with themDesired Settlement: For having my money for this long they owe me more subscription time

Business

Response:

April 18, 2014Dear **. [redacted],We are in receipt of the letter regarding the complaint filed by **. [redacted], submitted April 10, 2014.After a review of **. [redacted]’s account, it appears his refund request has been honored. On, April 11, 2014 we processed a credit card refund in the amount of $46.54I apologize for the inconvenience and frustration **. [redacted] experienced attempting to resolve this issue, and thedelay processing his refund. If you have any questions, please feel free to contact me at ###-###-#### or [redacted].Sincerely,