The Patriots Cleaners

------- Forwarded message ---------- sans-serif;">From: Revdex.com of Metro Washington DCDate: Wed, Jan 7, at 9:AMSubject: Fwd: Website: Complaint ResponseTo: [redacted] < [redacted] @myRevdex.com.org>---------- Forwarded message ----------From: Date: Tue, Jan 6, at 6:PMSubject: Website: Complaint ResponseTo: [email protected] Business Response to a Complaint Complaint ID#: [redacted] Company Name: The Patriot Cleaners Company Contact: Ji Sun J [redacted] Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response:On Monday November 24,A lady came with her dress alterIt was her first time visit my store and I did my best to herShe asked me to do her dress ta(which make tighter) and told me that she really need the dress by WednesdayEven though we usually take 1-weeks to do the alterationAnd she also asked me discount on the priceThe dress tais usually more than $70, but I gave her $And since she asked me more, I gave her $30, even though it is special (rush) service, which we supposed not give both rush service and discount together (specially during holiday season), and told her that make sure come by 5PM since we close early for day before ThanksgivingOn Wednesday(11/26) at 5PM, I remembered that she will pick her dress up and I knew she said she really need her dressSo I waited her more minutes and waiting for her, even though we had plan after store closeBut she did not show upFew weeks later, she came to my store and complained about the dressShe was yelling at me and told me that she will call policeAnd she went outside and called police in her carWhen police came to her car, she explained to the police, then police came into my store by himselfHe was just laugh about this problem ,since it is not a serious problem that police have to interfere, and asked me to show the receipt and he leave the storeOnce I got this letter from Revdex.com and customer, it was really embarrassed since it never happened in my year businessShe ruined the image of my store and myselfBe honest, people around me suggested to sue customer for libelBut since she was my customer, I decided not to make this problem worse but make correction of the wrong information that she given---------------------------------------------------------------------------...⇄ Summary Since the letter(Customer's Statement of the Problem) was wrong and I am under a accusation, I had to response back what was wrong on her statementShe said she was a customer whom came for years, but 11/24/was her first day(system recorded) I told her and even posted notice paper that we close early on 11/26/on the door and counterShe put disputed amount for her dress is $You can't find the store who give $for the take in.(Specially holiday season, many store up charge for the rush service) According to our store policy, we do not give invoice(receipt) to customer after they pick their clothes upBecause some people forget that they picked up their clothes, and make trouble with the old receipt.Sent on: 1/6/6:34:PM Sent by:

------- Forwarded message ----------
sans-serif;">From: Revdex.com of Metro Washington DC<[email protected]>Date: Wed, Jan 7, 2015 at 9:52 AMSubject: Fwd: Website: Complaint ResponseTo: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded message ----------From: <[email protected]>Date: Tue, Jan 6, 2015 at 6:34 PMSubject: Website: Complaint ResponseTo: [email protected]
Business Response to a Complaint
Complaint ID#:
[redacted]
Company Name:
The Patriot Cleaners
Company Contact:
Ji Sun J[redacted]
Company Phone:
[redacted]
Company Email:
[redacted]
Person Who Sent the Complaint:
[redacted]
Staff Member:
Response:On Monday November 24,2014. A lady came with her dress alter. It was her first time visit my store and I did my best to her. She asked me to do her dress take-in (which make tighter) and told me that she really need the dress by Wednesday. Even though we usually take 1-2 weeks to do the alteration. And she also asked me discount on the price. The dress take-in is usually more than $70, but I gave her $65. And since she asked me more, I gave her $30, even though it is special (rush) service, which we supposed not give both rush service and discount together (specially during holiday season), and told her that make sure come by 5PM since we close early for day before Thanksgiving. On Wednesday(11/26) at 5PM, I remembered that she will pick her dress up and I knew she said she really need her dress. So I waited her 30 more minutes and waiting for her, even though we had plan after store close. But she did not show up. Few weeks later, she came to my store and complained about the dress. She was yelling at me and told me that she will call police. And she went outside and called police in her car. When police came to her car, she explained to the police, then police came into my store by himself. He was just laugh about this problem ,since it is not a serious problem that police have to interfere, and asked me to show the receipt and he leave the store. Once I got this letter from Revdex.com and customer, it was really embarrassed since it never happened in my 10 year business. She ruined the image of my store and myself. Be honest, people around me suggested to sue customer for libel. But since she was my customer, I decided not to make this problem worse but make correction of the wrong information that she given. --------------------------------------------------------------------------------...⇄ Summary Since the letter(Customer's Statement of the Problem) was wrong and I am under a false accusation, I had to response back what was wrong on her statement. 1. She said she was a customer whom came for 10 years, but 11/24/14 was her first day(system recorded) 2. I told her and even posted notice paper that we close early on 11/26/14 on the door and counter. 3. She put disputed amount for her dress is $15. You can't find the store who give $15 for the take in.(Specially holiday season, many store up charge for the rush service) 4. According to our store policy, we do not give invoice(receipt) to customer after they pick their clothes up. Because some people forget that they picked up their clothes, and make trouble with the old receipt.Sent on: 1/6/2015 6:34:02 PM
Sent by: 173.49.57.50