The Paver Doctor Inc

The Paver Doctor did a paver and asphalt driveway and paver sidewalk for us recently. Their price was competitive and their crew professional and hard working. The communication with the front office was effective and prompt. The design of the paver sidewalks were better than expected and complement the house beautifully. They were one of the only firms that could quote and install both pavers and asphalt. Most other could do one of the other or had to have a sub-contractor.

Does not return calls and the secretary promises to have the owner call or states they will send a crew out to fix any problems. I am still waiting for that to happen. I have a chipped paver that was installed and some areas of poly sand that needs to be filled or replaced. Have called multiple times and receive the same excuse. The owner is very friendly on consultation but after he gets paid you get no response. I will not recommend him to anyone.

Initial Business Response /* (1000, 5, 2015/09/15) */
We as always didn't take a deposit ,infact we even put out
Money for her permit.We installed gravel as per contract and
Installed 3 inches plus of asphault Beautiful job as alway
I talked to the women two time and both times she acted...

wild
And angry which I found out later was because she said and I quote that she had lost her job.we were hired to install a 550 square foot drive which had settle 8 inches and took here sidewalk to front door with it. She was mad that I wasn't fixing walk,She was very mad that a coupon she had didn't work job was to small and then started this No Crack Texture change
From one load to another. Once seal coated in a year or drive on it for a week it will look like a driveway. Wanted to send us a credit card number in mail. Once I asked her not to because it wasn't safe all this started. Job completed and I did send men back 4 hours after job completed to pick up a few pebbles
I have pictures If there is a problem it's with [redacted]
Initial Consumer Rebuttal /* (3000, 10, 2015/09/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There was no pleasant communication with the owner, not once. He was loud and insulting on multiple occasions. The foreman was very affable and explained the perceived defect. The true test will be when we seal coat the drive for the first time in 12 months to see if this flaw disappears. They didn't order 'enough' pavement for our job so when they added more later after the first part of the laid payment was cooled it resulted in a blemish on the surface that may (or may not) go away. I would like to leave this case open until that time. I do not have a lot of trust for this company for a variety of reasons. Foremost is the manner in which they choose to conduct business and present themselves.
Final Business Response /* (4000, 12, 2015/09/17) */
31 years and over 10,000 jobs I have the chance to meet a lot of people and in this case I never had a chance to meet of talk
To this woman because she was to busy or no time and it was
All done by mail and thru email with the office.All I will say is that if I had met her in person I would have never given her a quote .let me say I have talked with her husband and he is one of the nicest person to talk to .there was no mistake on the loads as in almost all jobs you can only put so much weight in truck at a time so all jobs have multiloads
Nothing cold ever goes In and we have torches to insure solid and good jobs I am The paver Doctor inc not a people Doctor and I wish her and her family the best
No more will I go back and forward with this woman she paid and the job is great. God help her