The Pavillions Apartments

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me However, the reason you may not be finding me in the system is because my last name is spelled [redacted] the address where the work was performed is [redacted] ***e

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]No resolution was offered by the company only a timeline of trips they have made to remedy the problem.While MrC***'s company only did the install it was obvious that very early, days early, something was not correct with the systemAs the company says their was a month gap in problems, this was due to temperatures falling to lower levels for the winter so the AC side of the system was not in useThe reason the coils got dirty in such a short amount of time was due to a wire that supports the filter was not the proper size and failed to hold the filters up, I was able to remedy this problem and clean the dirty coils myselfThe system had frozen twice this summer as temperatures have risen above 90*The first time we cleaned the coils again just in case and replaced the filter, the 2nd freeze up was less than a week later when my wife called and told them to get their as out here and fix this stAnd so yes, after nearly a year, and total trips for freezing and with no regard to the date the system was installed my wife calledThe message was frank and probably a bit rude as she got home, with our month old child and year old toddler to a house that had temperatures over 90*, a system that was completely frozen up and a company that was unable to fix the issues after trips to the propertyThis stress added with the fact I work out of town in the oilfield, a job that keeps me traveling sometimes for months at a time. Thankfully I paid for the extended warranty on my home and while the warranty company had originally sent the repair order to Mr.C***, I was able to stop thatWell today I found out exactly what was wrong, from a professional. The inline dryer was installed backwards and with a large restriction in the line. At this point the repairs will cost me at LEAST $out of pocket if everything goes well with the warranty company and I get reimbursedIf not, I would expect Mr.C*** to cover the full cost of repairs $that I paid out today or the $I will be out of pocket if the improperly installed equipment is covered by the extended warranty companyThey had plenty of opportunity to fix this on their own but were unable or unwilling to do so.Regards,
Brad ***

Sent: Wednesday, June 29, 1:PM Subject: Case #*** Thank you for sending the complaint form ID# *** This system was purchased with the home from the mobile home dealer, we just install equipment furnished by the Mobile home DealerSystem installed on 6-22-We were
notified on 7-28-that the unit wasn't coolingWe went out and found the system freezing upWe replaced the piston, the metering deviceIn early July we were notified of a Service Bulletin from *** about sludge created by *** changing the rust inhibitor in the compressorThis caused the metering device to clog up and cause the system to freeze upThe ***'s called back on 8-5-and at that time we installed "Renew" into the systemRenew clears the sludge from the system and in most cases solves the problemThe ***'s called back 9-1-and we replaced the piston again per directions from ***Mrs*** called back on 10-21-and we found the evap coil dirty from dog hair and dirtWe don't cover cleaning under our labor warranty and they refused our service to clean for a feeNow months later on the last day of their warranty with us, they call and leave a nasty message with cursing and screaming that we need to get our as out there and fix their systemWe went out the next day and found the system working properlySo I suspect they had dirty filters and probably changed them and the system is working properly I can understand their frustration with their system not working but Mr*** would not believe us about the Service Bulletin saying we installed some kind of "snake oil" into the systemAs far as I'm concerned their system is working properly at this timeTheir labor warranty has expired with us. We installed of these systems last year and we had over of these repairs in and even more in We have done our very best to remedy this problem and most customers and been OK with the process. Hopefully the ***'s won't have any more problems in the futureIf you need anymore information from me please email or callThanks Paul H*** Vice-President Mr.C*** Heating and Air, Inc Commercial Ln#B Tomball, TxTACLB17728E 832-698-Office *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

Sent: Friday, July 17, 8:AM To: drteam Subject: Complaint ID *** Customer *** *** They bought a Mobile Home from a Dealer in Vidor, TxThe mobile home furnishes the equipment and we install itThe customer does not pay us anything, its in the deal with the mobile
homeWe install what the Dealer furnishesThey furnished the wrong size equipment to us to installThe incorrect size was determined when we talked to the Factory who makes the houseOnce the correct size was determined it was up to the Dealer to approve the changeThe change was approved yesterday and we are changing out the equipment today to the correct size. I hope this helps in resolving the complaintThanks, Paul ***-Mr.Chill Heating and Air, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Tell you why, you say? Because the system you installed under contract by clyaton homes was done improperlyWe paid them, they paid youThe money they paid you came from me when I paid for the house and you got the contractSo while I have not personally written you a check for any dollar amount I have done so via a 3rd partyYou had ample opportunity to properly fix the issue, under the first year of the warranty per your contract agreement with clayton homes, your company failed to do soThankfully I purchased the extended warranty when I purchased the houseI have attached pictures of the dryer and the missing cap on the coils found by a different fully licensed AC companyOne of the owners of that company was nice enough to come out, find the problems, and do the repairs himselfIF you want a picture of the new dryer and cap as it is installed now I can do that tooIf this had gone more amicably I would offer you to come out to look for your self.I have provided no informationYou disagreeTheir were signs within the first days something was wrongI think we are beyond going round and round and round again. The Revdex.com system doesn't have a mechanism for me to update the value of monetary loss after the initial complaintI have an extended warranty and they are set up so I was able to pay the $out of pocket for repairs and use "anyone I want for further service" Since this repair was done after the first year of owning the home, I will be out of pocket $once their reimbursement check shows up. Claim # *** for the Ac unit, Adjuster name is *** *** ***Cut a check for the $100 deductible I will be out and mail it to meI will close the Revdex.com complaint as resolved once the check clearsIf not, it will stay unresolved with the Revdex.com and I will be forced to seek further actions and restitution

Tell us why here...This homeowner has been less than truthful. He has not paid us anything, all work was preformed under warranty for equipment furnished to us by the Mobile Home Dealer.He stated he paid us $4000.00, not true. He claimed we have been there 6 times for repairs and that is also not true. As of today we haven't been there 6 times total. The 2nd to the last time we were there was September and then they called in June  around the 21st. They left a curse laden message after hours, then trashed us on Social Media with falsehoods. Claim he just turned it on for the summer on the 20th of June,  which I don't believe by checking temperatures from the Nation Weather Service. Claimed we didn't care that his kids were in a house that was 90 degrees when temps in May and all of June were as hot or hotter than June 20 when he supposedly wasn't running the air conditioning. We responded by sending a tech out  and found no problems with correct pressures and correct superheat. The 9 months between calls tells me it had been working properly and I am sure the filter was dirty causing it to freeze up as that is typical this time of year and with their history of having a dirty coil in September which they didn't want to pay to have it cleaned. I am not interested in giving these folks any money as they have never paid me any money. I have put people in motel rooms numerous times so its not about the money. These people are just mean people. Who calls up the a/c company after 9 months and cursing us and then trashes us on social media? I'm sure they do this to every industry out there. I'm sorry they had problems but being rude and cursing doesn't solve any problems, it only creates them. Have a nice day.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  However, the reason you may not be finding me in the system is because my last name is spelled [redacted].  the address where the work was performed is [redacted]e

The customer I understand now wants an entire system replacement. If that is the case then they will have to go to the mobile home company that sold them the house. We install equipment that is sent to us by the mobile home company, we don't furnish the equipment. We are only paid to install what the mobile home company furnishes so we will not be furnishing new equipment to resolve the complaint. As I stated before the homeowner has not paid us any money. The mobile home dealer pays us an install fee and that's it. Thanks

I am checking on this customer. We strive to take care of every customer. We do not furnish the equipment we only install what is furnished. Sometimes to get parts takes a while but this doesn't sound right. I can't find Jennifer [redacted] in our system so I will need to research this to determine...

what went wrong. I can assure we will take care of the problem and we will reimburse them the $200 deductible. I will contact the customer as soon as I can find out the correct name the house is under to fix the problem. Thanks, Paul [redacted]