The Paw Pet Resort

They take your money and do not deliver product, This is a big scam. I reported to Better business bureau and police. Fraud all the way. They will be seeing my attorney in court.

I am rejecting this response because: it is not accurate This business did not get a returned check from me and allow me to come back months later without being paid It is one lie after another from a very unethical business They em will not even discuss the balance and just oushes it off on the collections company Consumer beware!!

While we take steps to promote safety, injuries can still occur All clients are required to sign a contract stating that they understand that there are risks involved and that they assume responsibility for payment of vet bills, and that they agree to pay The Paw for services rendered I was able to find the agreement which you signed I was unable to find any documentation of your dog Raiders injuries, or any notations regarding any calls that you claim to have made to The Paw These documentations are typically kept on the computer or kennel card (which are disposed of after year), if there ever were any notations I keep every single letter that we receive from our clients I have no letters from you I believe that you never contacted us because you knew you had given us bad checks From the information that I was able to retrieve, I found that the first boarding stay in question was April 26, – April 29, On April 29, you gave us a check for services rendered for caring for Raider, which is where the first notation of $came from That check was refused for NSF, by your bank and went to collections They tried to reach you to settle this debt Then our staff accepted Raider again for boarding July 11, - July 15, We had a serious talk with our staff after we learned that they accepted Raider for a second boarding stay and a second bad check! As this check also came back as NSF, and this is where the amount of $came from The collection company again contacted you for this check as wellI found a notation that the collection company attempted to call you several times and that you were sent a letter in the mail The final communication they had with you was in August of If you wish to resolve this with them their number is ###-###-####I sent an e-mail to you on 2/23/ It took some time to research these transactions from almost six years ago

While we take steps to promote safety, injuries can still occur.  All clients are required to sign a contract stating that they understand that there are risks involved and that they assume responsibility for payment of vet bills, and that they agree to pay The Paw for services rendered. ...

I was able to find the agreement which you signed.  I was unable to find any documentation of your dog Raiders injuries, or any notations regarding any calls that you claim to have made to The Paw.  These documentations are typically kept on the computer or kennel card (which are disposed of after 1 year), if there ever were any notations.  I keep every single letter that we receive from our clients.  I have no letters from you.   I believe that you never contacted us because you knew you had given us bad checks.  From the information that I was able to retrieve, I found that the first boarding stay in question was April 26, 2012 – April 29, 2012.   On April 29, 2012 you gave us a check for services rendered for caring for Raider, which is where the first notation of $192.00 came from.  That check was refused for NSF, by your bank and went to collections.  They tried to reach you to settle this debt.  Then our staff accepted Raider again for boarding July 11, 2012 - July 15, 2012.   We had a serious talk with our staff after we learned that they accepted Raider for a second boarding stay and a second bad check!  As this check also came back as NSF, and this is where the amount of $256.00 came from.  The collection company again contacted you for this check as well. I found a notation that the collection company attempted to call you several times and that you were sent a letter in the mail.  The final communication they had with you was in August of 2012. If you wish to resolve this with them their number is ###-###-####. I sent an e-mail to you on 2/23/2018.  It took some time to research these transactions from almost six years ago.

As I previously could not find any of the notations notations that you have described. Whether or not these conversations took place is beside the point.  You wrote us two different checks three months apart, both checks bounced.  I learned from the collection company, that the checks were returned for NSF (non-sufficient funds or RO1).  They were not refused for stopped payment (RO3).   The bank codes them differently. The collection agency mailed you a letter on May 18, 2012, for the first bad check you gave us on April 29, 2012. The second letter they sent you was on Aug 3, 2012, for the second bad check that you gave us on July 15, 2012.  If Raider were injured in April and you were upset, why would you have return in July?  Or not have been willing to pay for services in July, if you thought we were not going to charge you for April?  If Raider were injured in July, then why hadn’t you made sure that the debt that you owed us for the April stay had been paid?   Especially since you had received a letter from collections in May?  It makes no sense.   Bringing your dog in for boarding or daycare, is a lot like bringing your child to camp, school, or daycare.   If your child sprains their ankle in gym, the school does not discount tuition. Or reimburse you for medical bills or time off work.   The Paw is like a camp, school or daycare for your pet.  We work hard to make sure dogs play appropriately, that dogs who are not behaving well are taken out of the group.  We have gone to great lengths at The Paw to make the environment is as safe as possible for every client. We did not put the notations on your credit report.  The bank sent your checks to the collection company, and they put the notations on your credit report.  There is nothing that we can do to remove them.  When you issue someone a check, you need to honor it.  That is not the proper way to dispute charges.  It is theft.   You need to resolve this with the collections agency.

I am rejecting this response because: it is not accurate.  This business did not get a returned check from me and allow me to come back months later without being paid.  It is one lie after another from a very unethical business.   They em will not even discuss the balance and just oushes it off on the collections company.  Consumer beware!!