[redacted] would have had complete access to his account given that he entered his email correctly when he registered- All of our customers have full reign to manage their account at anytime so long as they enter their information correctly [redacted] email address is: [redacted] The email address that we have on file that he registered with is: [redacted] so he never recieved any of our emails.Have a great day,MilesThe WOD Boxwww.thewodbox.com
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Business response taken over the phone on 4/4/by BB staff (**)
Bryan C** from the business indicated the consumer was refunded and consumer also received a complementary shipmentHe considers this matter resolved
As shown in the customer billing in the link below, the customer billing date mentioned is not correctThe billing occurred on the 6th of NovemberThe customer sent an email asking how to cancel their account which we then provided the correct information to complete and then the customer
requested a refund for their paymentWe do not provide refunds once the billing date has already occurredWe state clearly on our website thewodbox.com that the account is Recurring and we also provide the terms and conditions belowThe customer had access to their account in order to cancel at any time as well. Terms and ConditionsBy clicking “Complete Order”, you confirm that you accept the Terms of Service and that your membership will automatically renew and your credit card will be charged the applicable subscription fee and shipping fees until you cancelUpon cancellation your account will not be charged any further.http://***
This customer mentioned they did not have access to their account. That statement is not accurate, they were provided a link at the time of sign-up via email which is clearly stated in the instructions to cancel on thewodbox.com - we have manually cancelled the account and also refunded the payments...
[redacted] would have had complete access to his account given that he entered his email correctly when he registered. - All of our customers have full reign to manage their account...
at anytime so long as they enter their information correctly[redacted] email address is: [redacted]The email address that we have on file that he registered with is: [redacted] so he never recieved any of our emails.Have a great day,MilesThe WOD Boxwww.thewodbox.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
While the owner and I disagree on some aspects of the happenings with the transaction, he has worked with me and resolved the matter via a full refund. The matter related to complaint ID [redacted] has been closed, and I find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted] would have had complete access to his account given that he entered his email correctly when he registered- All of our customers have full reign to manage their account at anytime so long as they enter their information correctly [redacted] email address is: [redacted] The email address that we have on file that he registered with is: [redacted] so he never recieved any of our emails.Have a great day,MilesThe WOD Boxwww.thewodbox.com
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
2:pm 06/21/called consumer, he said the business resolved his matter shortly after he filed his complaint with Revdex.com
Business response taken over the phone on 4/4/by BB staff (**)
Bryan C** from the business indicated the consumer was refunded and consumer also received a complementary shipmentHe considers this matter resolved
As shown in the customer billing in the link below, the customer billing date mentioned is not correctThe billing occurred on the 6th of NovemberThe customer sent an email asking how to cancel their account which we then provided the correct information to complete and then the customer
requested a refund for their paymentWe do not provide refunds once the billing date has already occurredWe state clearly on our website thewodbox.com that the account is Recurring and we also provide the terms and conditions belowThe customer had access to their account in order to cancel at any time as well. Terms and ConditionsBy clicking “Complete Order”, you confirm that you accept the Terms of Service and that your membership will automatically renew and your credit card will be charged the applicable subscription fee and shipping fees until you cancelUpon cancellation your account will not be charged any further.http://***
This customer mentioned they did not have access to their account. That statement is not accurate, they were provided a link at the time of sign-up via email which is clearly stated in the instructions to cancel on thewodbox.com - we have manually cancelled the account and also refunded the payments...
in question.
[redacted] would have had complete access to his account given that he entered his email correctly when he registered. - All of our customers have full reign to manage their account...
at anytime so long as they enter their information correctly[redacted] email address is: [redacted]The email address that we have on file that he registered with is: [redacted] so he never recieved any of our emails.Have a great day,MilesThe WOD Boxwww.thewodbox.com
2:05 pm 06/21/17 called consumer, he said the business resolved his matter shortly after he filed his complaint with Revdex.com.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
While the owner and I disagree on some aspects of the happenings with the transaction, he has worked with me and resolved the matter via a full refund. The matter related to complaint ID [redacted] has been closed, and I find that this resolution is satisfactory to me.
Regards,
[redacted]