The Penthouse Club

Just wanted to let you know that the remainder of the second round of products was refunded todayWe apologize for any confusion which occurred during the purchase of our productsHopefully this brings complete resolution to this case.? Thank you again for trying our productsSincerely, Mark [redacted] COO NutriHealth, LLC

We have received your complaint about your experience with our businessWe would like to apologize for the inconvenience of not receiving your initial trial product and also for being unaware for the subscription you were automatically enrolled inI have refunded back to you the amount of $ and $for a total of $I hope this brings forth complete resolution to your caseIf there is anything else you need, please let me knowThank youSincerely, ? Joann [redacted] NutriHealth, LLC ?

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , *nd find that this resolution would be satisfactory to me.? Regards, [redacted] Thank you for helping me resolve this issue; I could not have done it in [redacted] timely matter without your help!? ? [redacted]

In regards to Ms*** * *** complaint, I have located her *ccount *nd refunded her the remaining balance for both productsShe was originally refunded 50% of her order on 8-31-for * total *mount of $Today, 9-3-2015, I have refunded the remaining balance of $The partial
refund *mount with the *mount I refunded today is for * total of $164.78, which is the *mount the customer wanted refunded Sincerely, *** *** NutriHealth, LLC

We would like to, first off, apologize for the inconvenience this customer has experienced with our company. On 8-14-was the initial trial period purchase of our product for $4.95, after that, the customer was billed three times before any notes were added to her account8-29--
$9-28-- $10-28-- $Customer called in on 11-5-2015: "11/05/03:37pm - Global CS - cci wanting to make sure that her account was cancellednot showing notes that she had cancelled so went over ff and cc offered 50% future and free bottleaccepted TXFMO1105" According to the notes on 11-5-2015, the customer was calling to check on her cancellation in which was soon discovered had not been done, however, the CSR's notes indicate they offered a 50% future discount on our product and a free bottle, in which case the customer accepted causing the account to remain active and openOn her last order on 11-27-2015: "12/02/03:29pm - Global CS - txihFFQ/Built Value Acknowledged:wants to cancel Made a threat Refunded in full last charge after going thru refund tree Nutrashift- Pure Garcinia Cambogia Extract *** *** *** *** 08/14/2015" The customer was refunded IN FULL the last discounted charge of $and the account was closed out and cancelledOur Terms and Conditions are clearly and visibly listed two different times before check out stating the customer will be automatically enrolled in a month subscription program if they DO NOT cancel within the day trialA lot of companies have this disclaimer and there is NO WAY a customer can check out, pay, or proceed to check out and pay without accepting the t&c listedIt is the customers responsibility to read these terms and conditions, however, we understand they can be ignored or looked overWhat I can offer the customer today, to hopefully reach complete resolution, is the option to send back any and all product in which is unopened and the seal is still intact for a full refund on those bottlesOur returned address is: Proship: Nutrafit Att: Joann Corporation Drive Pendleton, IN When I receive the returned products, I will refund appropriately and send an email to confirm the delivery and refundThey may keep the free bottleAgain, we apologize for the customers experience with us and hope this brings forth a satisfactory resolution to the issue Sincerely, Joann *** NutriHealth, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I hope that in the future they improve on their customer service line. Can't say I'll be using them again though
Regards,
*** ***

> Dear Revdex.com and *** ***, ID # - *** >> We would, first off, like to apologize for the inconvenience Ms> *** has experience with our companyAny and all feedback is > appreciated and helps us with future customer service experiences> >
Secondly, we are not a vitamin companyWe are an all natural > supplement companyAccording to *** *** account, she > originally ordered her first trial bottles on 6-24-2015, not 4/7/> Her account was officially cancelled as of 1-13-Since her > original order, she has accumulated charges on her accountUnder > all of her orders, there are zero notes/indication the customer tried > to contact our companyWe offer customer service phone numbers, which > are located on each package, and customer support emails, which is located on our original ordering website> If, by chance, the customer has exhausted all options to stop the > shipments/auto payments, there are other options the customer could > explore such as contacting her credit/debit company to stop these > payments instead of allowing these transactions to continue against > her wishesWe do not want to take money from people who are not > interested in our product and we most certainly do not unhappy customers> > Much like many other companies, we offer a day trial period in > which if you do not call or contact us to cancel within those days, > you will be automatically enrolled into our monthly subscription > program and charged the full amount for the two bottlesThese T&C's > are clearly presented two different times before check out, in fact, > you cannot check out without accepting these T&C's, which consist of > 2-sentencesWe have our FULL terms and conditions available at the > bottom of our websites for a better explanation to anyone interested > in knowing themThere's also information on our return policy, contacts, and more information about our product> > Although it is the customers responsibility to read the T&C's with > anything they are purchasing online, we do understand how confusion or > misunderstandings happenOur policy for situations like these is to > refund the last two charges, indefinitely, in which case has already > been done on > 1-12-for the amounts of $and $If the customer would > like to receive any further refunds, she may send her unopened product > to our returns department: > > Proship > Attention: Revdex.com Refund > Corporation Drive > Pendleton, IN > > If there is anything else we may help you with, please let us knowWe > hope to reach a resolution suitable for both the customer and our > companyThank you> > Sincerely, > > Joann *** > NutriHealth, LLC

Just wanted to let you know that the remainder of the second round of products was refunded todayWe apologize for any confusion which occurred during the purchase of our productsHopefully this brings complete resolution to this case. Thank you again for trying our productsSincerely, Mark
*** COO NutriHealth, LLC

We are sorry to hear about your experience with our companyI have located your account within our system and it looks like your account was cancelled on 5-11-2016, in which the notes indicate the customer called in to cancelThere were no other notes other than the ones on 5-11-indicating
the customers desire to cancelYour first order was placed on 2-9-for Garcinia and Cleanse but it the order was decline for the Cleanse and was later retried on 3-9-Since then, you were charged times total, in the amount of $We understand sometimes things can get misunderstood through internet purchases and we advise all online consumers to read the Terms and Conditions very carefully and thoroughly so these mishaps do not happenHowever, we do realize mistakes happen. What I can do in this particular situation is refund the last amounts, $and $for a total of $If the customer will be so kind as to reship us our unopened product, I would be more than happy to refund her for the unopened product we receivedOur returns address is: Proship: Joann @ Returns Corporation Drive Pendleton, IN Just print out a copy of this email and include it in the returned package and I will issue a refund for those products. I hope this resolves the issue the customer had with our company and as soon as we received the unopened product, we would be more than happy to refund the additional amountPlease let me know if there is anything else I may help you with! Thank you Sincerely, Joann *** NutriHealth, LLC

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID [redacted], *nd find that this resolution would be satisfactory to me.?
Regards,
[redacted] Thank you for helping me resolve this issue; I could not have done it in * timely matter without your help!? ? [redacted]

We have received your complaint about your experience with our businessWe would like to apologize for the inconvenience of not receiving your initial trial product and also for being unaware for the subscription you were automatically enrolled inI have refunded back to you the amount of $
and $for a total of $I hope this brings forth complete resolution to your caseIf there is anything else you need, please let me knowThank youSincerely, ? Joann [redacted] NutriHealth, LLC ?

We have received [redacted] complaint and would first off like to apologize for the inconvenience of the matter, the difficulty it has caused the customer, and the rude manner in which the Customer Service Representatives handled the issueWe do not support or accept that kind of customer care
and we will be passing the message along to ensure we are handling the customers with the utmost respect and patienceWe strive everyday to improve ourselves, so thank you for bringing this to our attentionWhat we have done to help fully resolve this issue is refunded the last charges, bringing the total refund amount to be $329.56, which is more than the desired amount the customer requestedWe hope this brings forth complete resolution to the issuePlease let us know if there is anything else you needThank you? Sincerely, ? Joann [redacted] NutriHealth, LLC

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.?
Regards,
[redacted]